SpringHill Suites by Marriott Jacksonville Deerwood

4385 Southside Blvd | Jacksonville, FL 32216-5475  [SEE MAP]Jacksonville, FL  [SEE ADDRESS]
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Courtesy of SpringHill Suites by Marriott Jacksonville Deerwood

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Guest Reviews

TripAdvisor Traveler Rating 1

Pick another hotel.

Jan 1st, 2020

We booked this hotel based on previous experiences with Marriott and the proximity to a funeral we were in town to attend. Since I have had great Marriott experiences, it didn't even occur to me to read the reviews when my sister suggested this location. There is a long list of things that went wrong. I've included pictures. 1. The biggest concern about our room was the amount of mildew we didn't notice until our 2nd night. We didn't have the option of switching rooms bc the hotel was short on larger suites for whatever reason. Our family would not have comfortably fit in a standard room. My sister changed rooms after the first night, but she was in a standard room. Since our stay, one of my toddlers had had severe chest congestion and my teen broke out in a rash. 2. Housekeeping--there were 2 situations where we interacted with housekeeping. The first was for the extra bedding we requested prior to check-in. I called and they attempted to convince me that the bedding was in the closet. It wasn't. We then asked for a set of bedding for the sofabed plus 2 additional blankets. We ended up sending our teen to the front desk to receive it. The second interaction was during routine housekeeping where the trash was removed but nothing else was refreshed. This may seem small, but after a long and emotional day, it was a big deal since we didn't opt out for additional points. I also noticed a ton of dirt around the room. Pics included. 3. The tv mount was loose. Anytime someone would walk by the tv, it would spin from horizontal to nearly vertical. Once it hit my teen. Luckily the toddlers weren't quite tall enough to get knocked in the head. 4. The window--in addition to the mildrew all over the window sill, my toddler was able to open it. There was no safety mechanism for this. I ended up putting hangers in the space so there was at least some noise to alert me to the open window. Thank goodness he didn't climb out. 5. General maintenance is needed all around. There was a large gap in the carpet to the wall. There were not doors on the closet even though the tracks were there. Doors would have been nice for keeping the space organized. If you're still reading this, please know that I have stayed in hundreds of hotels. This is by far the worst [domestic] experience that I've encountered. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Worst Springhill Suites

Nov 1st, 2019

2nd time at this hotel - major mistake. This place is a dump. Do NOT stay here unless you have to. This place needs to be fully gutted prior to having others stay here (see pictures). I felt like I had to walk around with shoes the floors were so gross. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Springfield Suites for the Saints

Oct 19th, 2019

I visited this Springhill Suites for the Saints game. The hotel is ok at best and I had some problems with the room, but the staff and manager were great with really good conflict resolution skills that made my stay nice which is why I’m giving them a 4. Thank you Erving and James for assisting me with the problem I had during my stay and making it right. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great customer service - good location for beaches and football stadium

Sep 10th, 2019

Stayed two night at this property to attend the Kansas City Chiefs vs jaguars game. The staff at check in were so friendly. Rooms are a little banged up but clean and the bed was really comfortable. Throughout the staff the staff was great! would stay here again if in town for business or pleasure. Location is on a busy road with all kinds of stores and restaurants - several within walking distance of hotel. Also, easy access to beaches and downtown J-ville. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Nice Area but an older SpringHill

Jul 27th, 2019

We were in town for the Rolling Stones concert and I picked this place because it was easy to get to the event from there and it was in a nice area. This is an older hotel. It looks good from the outside, but the carpet in our room was stained and looked dirty. We had brown stains on the bottom of the shower. Housekeeping did keep the room clean and well stocked. We felt really bad for the person(s) trying to keep up with the demand for breakfast. The first morning we tried to have breakfast the area where you eat was a zoo, there were no forks, and they were out of most of the hot foods. The coffee was also empty. We didn't try it the next two days, It was easier to eat out which is a shame because this was part of the deal. TRIPADVISOR.COM USER 

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