SpringHill Suites by Marriott Napa Valley

101 Gateway Rd East | Napa, CA 94558-7588  [SEE MAP]Napa, CA  [SEE ADDRESS]
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Courtesy of SpringHill Suites by Marriott Napa Valley

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Guest Reviews

TripAdvisor Traveler Rating 5

Great staff, large rooms!!

Mar 19th, 2020

The room was large and comfortable, the staff was great friendly and give us suggestions for the weekend. Good location a little bit further but it works. Breakfast was little due to the situation but good. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Could be 5 star but...

Feb 23rd, 2020

The outdoor areas are spacious with nice cushioned seating, pretty landscape and hardscape and a private resort style pool setting to relax in. The interior is clean and attractive. Our king room with pool view had an opening window, nice modern furniture and a mini-bar kitchen setup. The breakfast was average for this brand- have had more options at others. The staff member at check-in was very casual in demeanor but got the job done. There were a things which kept this property from being top notch and which turned what could have been a high quality experience into a middling one. It would be a nice amenity to provide a couple of wine glasses in each room. A standard amenity at most properties of this caliber is lobby coffee and tea service or option to buy some. None is offered here. The real insult is breakfast featuring plastic cutlery in plastic wrappers, plastic bowls and plastic plates and a PLASTIC shower curtain! Where is the eco concern? The hot water took forever to warm up and never to become hot. Wasted gallons before stepping in the shower. The big old style phone, and oversized lamps leave no room to put much of anything on the small night table. If these drawbacks were resolved I would rate this a 5 star hotel. But it isn't yet. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great price and location

Jan 16th, 2020

The facility is nice with a heated pool, hot tub, and fire pit to enjoy outside. Rooms are nice, clean, and what you’d expect at a well maintained Marriott property. Close to Napa and Sonoma for a good price. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good Suites - Location is a bit further out

Jan 8th, 2020

This Springhill Suites had nice comfortable bed and living room area which is great for a family with a small toddler. They also had an excellent pool area and breakfast was top notch. The location of the hotel itself is a bit out of the way and traffic in Napa Valley is crowded so it may take a while to get to wineries you're looking for. When we stayed there, their internet also went down for the entire day. Otherwise, our stay was pleasant. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Poor customer service and follow up on promises

Dec 29th, 2019

Room 323, top floor, fairly quiet. However, we could not control the hot water in neither the shower or the bathroom sink. Went by the desk the morning after we arrived and they said they would have engineering check it and repair. No info, comments or any confirmation that anything was done at the end of that day. Problem continued so we went back to the desk on second morning and were told, by a different person, that they would contact engineering, have it fixed, and call us to confirm. Again, no call and the problem was still there. We also asked them to check the a/c - heater. If we changed the thermostat no fan, no heat, no a/c. Nothing happened. Same lack of customer service as on the hot water, no call, no info, no improvement. Room itself was fairly comfortable but we will avoid this chain in the future. TRIPADVISOR.COM USER 

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