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at the Springhill Suites Erie
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Avoid - not even close to Marriott standards
Sep 17th, 2020
While the room that I finally ended up with provided a very comfortable bed and a restful night of sleep, and the front desk attendants were nice enough, multiple deficiencies at this hotel make this my first one-circle review in a very long time. When in Erie, I often stay at a non-branded hotel in downtown that has its own share of problems. However, a Marriott property at almost double the price should be providing a better stay, but instead it was far worse. A dirty room, spotted furniture, a non-working bathroom light and a pitiful excuse for a breakfast are among the reasons that I will never stay at this property again; and if I manage to find out who the operator is, I'll avoid all of their hotels. In the pandemic era, branded hotels are bragging that they're on top of their game and cleanliness and such, but this was subpar for any era. Quite frankly, it's not worthy of flying the Marriott flag. Other recent reviews indicate problems very similar to mine. The person working at the front desk upon arrival was nice, but the sign on the front desk was anything but welcoming. "Due to State mandates, our Daily Breakfast Buffet is currently Closed." This is nothing but deception. There is no state mandate that prohibits hotel breakfast buffets from being open or alternative and creative methods of serving it. There are mandates from the state that require a number of Covid-19 mitigation efforts -- and if the hotel chooses to use that as an excuse for serving a bagged breakfast (and a pathetic one at that -- details later), they should just be upfront about it. I can empathize with hotels cutting costs when occupancy is frighteningly low, but on a weekend with the hotel appearing very busy and room prices approaching $200 night (next to super market, not downtown), they ought to put their best foot forward. [and if the hotel responds to refute what the state mandates, I'm all ears, but point me the proof online on the state's website -- I'm a Pennsylvania state resident and pay a great deal of attention to all of the requirements of businesses.] Upon entering my assigned room, there was no need for the key, as the door was propped open by the security latch (see photo). Upon finding no one in the room, I wasn't concerned as I've seen this as a common practice by hotel housekeeping staffs and I found it conceivable that it was simply never closed. On one of the beds, the three pillows were disheveled (see photo) -- I chalked that up to poor housekeeping. Only after starting to get settled did I notice a giant dirt spot in the bathroom and upon closer inspection, was found to be wet and rather disgusting (see photo). We were out of there. The front desk attendant apologized and gladly gave us a new room, which was both locked and clean. The layout of the room is typical for a Springhill Suites. The mini fridge had no mini freezer. Some of furniture was more than a little tired looking and there were soiled areas/stains on the couch (see photo). Another oddity in both rooms was that the trash cans weren't lined, but instead the can liners were draped over tops the trash cans (see photo). The front desk attendant confirmed that they were supposed to be this way? WHY? Do-it-yourself trash cans? So guests have to touch the trash cans during the era of less contact and cleanliness? I would have asked why, but quite honestly, it probably would have made my head hurt to attempt to understand it. After stepping out to get a late dinner and explore some of the area, only after returning back to the hotel at midnight, there were some surprises, such as overflowing trash cans outside the front doors (and trash literally blowing around everywhere) and only upon returning to our room did we discover that the bathroom light didn't work. Showers in the dark the next morning were fun (our schedule did not allow time to call someone to fix it in the morning without compromising sleep time). Before departing, the pathetic excuse of a "Breakfast Bag" served as an end to an overall horrible hotel experience. Prior to this, I spend nine nights in hotels this summer at five different properties. While two managed to find a safe way to continue to offer a limited hot buffet of sorts, others creatively offered some form of a grab-and-go and a bagged breakfast; and one just offered a bagged breakfast, but all were light years better than this: a granola bar, muffin and bottle of water (see photo) -- not even a piece of fruit. As added bonus content, laminated signs in the elevator about distancing and sanitizing were slightly crooked and affixed with long pieces of wide blue tape, as if it was just temporary sign, and not related to a health crisis that was well into its sixth month. While minor in the big scheme of things, this perfectly illustrates the complete lack of attention to detail that this property suffers from. TRIPADVISOR.COM USER
Third stay here.
Sep 13th, 2020
We had a one night stay this past weekend. Our room was NOT dirty, and the bathroom was very clean. The couch and carpet in the living room area were not the cleanest, but certainly not disgusting. I always spray Lysol everywhere anyway. The hotel had a ton of kids with a football tournament in the area. This made the pool off limits for any type of peace and quiet. Same with the fire pit area. But we were just happy to see young kids having fun. The most professional and hardest working employee there is the young lady behind the front desk, Hannah. She went above and beyond for us. She gave us the rate I had called and requested but had been previously told by another employee no. Unfortunately this hotel is in the process of doing away with their jacuzzi whirlpool rooms due to their maintenance issues and costs. That's why we have stayed here three times. TRIPADVISOR.COM USER
Aug 24th, 2020
I booked 2 rooms for a short trip to Erie. The rooms were terribly dirty not vacuumed and the bed looked like someone slept in without being changed. I would not recommend this hotel. The manager did compensate one room but wouldn't do the other room. Not a great experience. TRIPADVISOR.COM USER
Aug 23rd, 2020
We were staying for a week. 7 days. Service from kimberly miller sucked. The front desk guy jacob was amazing. It took 3 days for a working fridge. And the room smelled like sewer. No bathroom amenties. TRIPADVISOR.COM USER
Disgusted....An overnight on our way to our destination.
Aug 8th, 2020
We stopped at this hotel midpoint to our final destination. It was as if no virus was occurring. The staff were not fully covered with their masks including person behind the desk as well as housekeeping. Pool was full of kids and families. Guests not wearing masks on elevator and saw no one cleaning common areas. No hand sanitizer except at side door which was we used during our stay. Rooms were ok but no assurance of any sanitizing happening. Remote for tv not covered with anything to let us know it had been clean. Ice maker not working. So glad to leave the next morning. On the way back home we skipped Erie, PA all together. TRIPADVISOR.COM USER
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