Springhill Suites Williamsburg

1644 Richmond Rd | Williamsburg, VA 23185-2724  [SEE MAP]Williamsburg, VA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Disappointed

Feb 16th, 2020

I traveled overnight and was really tired and needed sleep. Got to Williamsburg approximately 7:30 and wanted to check into this location to get sleep. Well it was no rooms available so I wanted to cancel and go to a neighboring Marriott. I ask if they could waive the cancellation fee and I got the run around. And after calling the very unprofessional young girl several times waiting to see if I could talk to the manager well she was worse. Had an attitude and was just as unprofessional. I explained to her my situation and she just acted like she had no care in the world about helping me so. After that I felt they didn’t deserve my business so I made a reservation at another hotel. I’ve never had to experience this unfriendly customer service at any Marriott property and I go to Marriott quite frequently. Next time they should be a little mor sensitive to making the customer happy! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Disappointing

Dec 30th, 2019

Ive been a loyal Marriott member for a while and I am extremely disappointed. As a platinum elite member theres a few perks and I have work very hard for this status. First I asked for there was a concierge lounge and was told no with a laugh then I asked for my 4pm check out was denied. Room is spacious but there is mold in the bathroom and the breakfast is laughable. I definitely expected more out of Marriott. Also lack of customer service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Filthy!!!

Dec 25th, 2019

The filthiest hotel I have ever stayed in! Do not book a room here. Marriott as a brand should be disgusted with this hotel. So gross!!!! Staff are nice - only positive!! Please do not book a room here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Cringeworthy!

Dec 18th, 2019

We were very disappointed in this hotel room. The carpet and furniture are badly stained to the point where I covered the sofa with the spare blanket before I could sit on it without cringing. Peeks into other rooms showed that they were just as bad or worse. There is a sign in the lobby that renovations will begin in two weeks or so. On an up note , the staff is friendly, efficient and helpful. Breakfast was pretty good. I would say don’t bother paying extra for a corner room because you only get a bigger view of the parking lot. Excellent Greek restaurant across the street. We often stay at Marriott properties and this is far below their standards. Wait for the renovations. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

In serious need of renovation

Oct 21st, 2019

We have stayed at this hotel numerous times but this might be the last. The room we were in had stained carpets, peeling wallpaper, moldy caulking in the tub. It had an "odd" smell which led us to open the windows to air it out. The windows had to be propped open with objects to stay open and one of the window screens had a huge hole in it. Renovation can't come soon enough. My husband regularly uses Marriott properties for business and this is well below their standards. Positives for the trip - The staff was friendly and the shower water pressure was incredible. TRIPADVISOR.COM USER 

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