Springhill Suites Williamsburg

1644 Richmond Rd | Williamsburg, VA 23185-2724  [SEE MAP]Williamsburg, VA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 2

In serious need of renovation

Oct 21st, 2019

We have stayed at this hotel numerous times but this might be the last. The room we were in had stained carpets, peeling wallpaper, moldy caulking in the tub. It had an "odd" smell which led us to open the windows to air it out. The windows had to be propped open with objects to stay open and one of the window screens had a huge hole in it. Renovation can't come soon enough. My husband regularly uses Marriott properties for business and this is well below their standards. Positives for the trip - The staff was friendly and the shower water pressure was incredible. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Worst Marriott property ever

Oct 13th, 2019

Stayed 2 nights while visiting Williamsburg. Well, never again in this hotel ! Rooms outdated, carpets with stains and dirty. Mattresses in a suite were worn out and old, holes in the middle, could not sleep. Staff was friendly and trying to accommodate large school groups here for a soccer tournament. Breakfast was OK for a lower end Marriott property. Read the reviews before coming ! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Price Gouging

Oct 11th, 2019

My husband and I had both airline and hotel reservations for St. Augustine Florida during subject time period (extending beyond September 2). However, due to state of emergency in Florida and mandatory evacuations we changed our plans to divert to Williamsburg, VA. We made reservations on August 28, 2019 and arrived at the subject address above on August 29. We were very much surprised that the one night out of four nights charged was $599.00 plus tax for August 31. The person at the front desk wanted us to know that right away because it was an outrageous fee for a $98.00 room. She gave us the opportunity to find other accommodations for that night because she never saw that type of rate and did indeed feel bad. Well, once we saw the condition of the room (stained carpet, cracked toilet seat, filthy room that needed much cleaning) the front desk apologized and gave us a different room. Looked identical to first room; but we were stuck and vowed to try to find other accommodations. We searched all over Williamsburg to find anything else in the area; but to no avail; we felt stuck. We never thought a hotel by Marriott would price gouge due to unforeseen circumstances. I did not want to post a review about our dissatisfaction. Had the room been the original price we would have accepted that you pay for what you get; however, in this case it was not a $599.00 room. This is a case of price gouging that should not have occurred and am completely surprised that the Marriott – Springhill Suites would allow and do such a thing to overinflate a price of a room especially on a four-night stay (not just one night). We contacted Marriott and Marriott said it was Springhill Management in Williamsburg, VA. No resolution. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Run down, dirty rooms

Oct 7th, 2019

The front desk staff was friendly and the breakfast was decent but the rooms were so dirty and rundown that we wouldn’t ever stay here again. The bathroom sink was clogged, the carpet was filthy and smelly and the bathroom was moldy. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Good location for family weekend.

Oct 6th, 2019

The staff was excellent, welcoming and helpful. Our room was clean, but “tired”. You could only somewhat comfortably sit on one end of the long couch, and the only lamp was on the other end. We took turns sitting on the couch and the office chair. One side of the bed was good, the other not and the carpet had many large stains on it. Past time for a refresh. The breakfast was good, food was hot and the area was well maintained. TRIPADVISOR.COM USER 

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