Springhill Suites Williamsburg

1644 Richmond Rd | Williamsburg, VA 23185-2724  [SEE MAP]Williamsburg, VA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

2019 Summer Vacation

Jul 10th, 2019

All started off great the gentelmen that checked us in was great, He was fast friendly well mannored. Then it went down hill. The room had a great layout but it had mol/mildew in the celing from I guess from a leak upstairs. The pool was closed and we were not notified of this on the website or upon checkin. One of the big factors for us choosing a hotel is the pool for the kids. Breakfast was ok everyone was polite. I ask about the pool and expressed our flustration to several employees with no avail. It was in a good location. Shoping close as well as many places to eat. We will not even concider going back And it has seriously affected our thoughts on Marriott who usualy is great. We are now staying in a Holiday Inn after spending three days there. Wish we had swiched sooner. Disapointed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Family Vaction To Busch Gardens

Jul 9th, 2019

First Room Was 421 The Room Curtains was Dirty they Had Holes in them plus on top of that The Tub was Dirty Like they never Cleaned It,The Front Desk Said That Would See What They Can Do I asked for the General Manager he came the next Day Asked What would I like him To Do I was Like really...!!!! They Gave Us A Different Room @130 Which They said it was a Junior Suite The Room was Smaller The Beds Where Old & Wore Out Uncomfortable Couldn't Sleep asked to be Moved Again They moved because we was Uncomfortable & couldn't Sleep. They Moved Us To Room @221 The Shower Hose Fell Off It was Just A Mess Period I Wanna Thank Tasha Greeter Manager for helping Us out & Reggie The Maintenance Tech for cleaning the tub for Us. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Does Not Represent Marriott

Jul 4th, 2019

This hotel does NOT represent the Marriott brand. I am disappointed with the lack of cleanliness and how outdated the room looks. Carpet stained, ceiling cracked, extra blanket had hair on it, and a bag of chips were under the sofa. Looks like someone recently slept on the couch. See pictures. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good, but in need of renovation

Jul 2nd, 2019

As with all Marriotts, they are clean and staff is well trained and helpful. Very crowded with lots of kids and therefore, somewhat noisy. The pool was out of service but they offered to use the Residence Inn pool across the parking lot, but not comfortable walking across in suits. Excellent free breakfast buffet. The property is somewhat "tired" and were told that it is due for renovation later this year, probably after tourist season wanes a bit. But certainly would go back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Really wish I had read the reviews!

Jun 9th, 2019

Normally I do my research well when taking a trip. However on our latest weekend adventure, I knew I wanted a Springhill Suites because we were traveling with a baby and needed the separate living area to put the pack and play so she wouldn't wake up every time we rolled over. So I went online and booked it without checking it out. Ugh ... bad move! While the staff was great, the hotel is definitely not up to Marriott standards. Everything was rundown, outdated, or in disrepair. Stains on the carpet, both in the room and in the breakfast area, and the breakfast area was so hot a guest had to prop open a door to get some air circulating. The space in our room was great - we had a larger corner suite - but the bathtub wouldn't hold water and was chipped and moldy, and there was something that looked like blood on the bathroom floor. Maintenance did come in and fix the drain issue on our second day so I'll give them credit for that, but there is no way housekeeping couldn't have been aware of the problem when they cleaned the tub before our arrival. The overall impression of this hotel is that it is neglected and gross. I definitely won't stay there again when returning to the area in a few weeks. Hampton Inn has much better reviews. I'll be staying there! TRIPADVISOR.COM USER 

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