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at the Springhill Suites by Marriott Atlanta Buckhead
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An OK stay, but could've been much better
Oct 20th, 2020
First, the attention to detail on health and safety was exceptional, so high compliments to the hotel and staff for their efforts on that front. Clear markings, hand sanitizers everywhere, and exceptional room cleaning. However, enforcement of mask requirements was non-existent, making it uncomfortable at times in public areas. The lower rating comes from 1) excessive traffic noise (surprised by a lot of revved engines on weekend nights), 2) very limited selection for breakfast that was provided, 3) room a/c switches off and on, and being right next to bed, I spent the night either hot or cold. TRIPADVISOR.COM USER
I would not stay here again
Sep 21st, 2020
Both Marriott website and front door signage state that face coverings are required. However this policy is in no way enforced. Probably 50 percent of guests did not wear masks. Elevator protocol, per posted signs, was that only one family or two unrelated guests were allowed. This rule was not at all observed. In each elevator trip other unmasked guests would either try to crowd in with my family or cut in front of us . The adjacent businesses' parking lots and sidewalks/steps public right of way close to this hotel are constantly full of loiterers. Underground parking is expensive and yet the hotel claims to bear no responsibility for losses/theft due to parking there. So it is a park at your own risk situation for which you pay a high rate. If Marriott hired sufficient security all of these problems could be resolved. The only positive was the excellent housekeeping staff. TRIPADVISOR.COM USER
Superb Location, Outstanding Service, Just a Bit Dated
Aug 26th, 2020
Jason was super awesome at check-in; the entire staff was very accommodating and sweet. The room was a bit dated, but clean and with a comfy bed. What else needed? :) I loved the location (safe and close to Piedmont, for instance). TRIPADVISOR.COM USER
Well Equipped, but Could Improve on Their Green Credentials
Mar 8th, 2020
I spent a week here for business in February. The rooms are well equipped with all you'd hope for. Although I would have liked to have seen an actual kettle as opposed to a coffee maker which boiled water, it wasn't a great problem. The staff are very friendly, and very helpful as you would hope and expect from the USA. The breakfast bar was fine, although I was a little disappointed to see so much disposable cutlery and plates. It would improve the service so much, and help the planet too. Hopefully, the management of the chain will read this and change their ways. Lastly, the position was good for our needs, and is close to a strip mall and a train station. TRIPADVISOR.COM USER
New and Clean
Jan 29th, 2020
Very impressed with this Springhill Suites. Love the lobby area. Felt fresh and updated. Extensive breakfast buffet. Rooms were nice sized with large TV. Quick walk to mall area with plenty of places to eat. TRIPADVISOR.COM USER
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