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at the Spruce Grove Inn
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Nov 27th, 2020
Myself, my baby and my parents stayed in this hotel for a few nights. The staff are very welcoming. The hotel and rooms are very clean and well kept. Tyler who works front desk was very accommodating. Such a pleasure to deal with along with the other front desk personnel. We will definitely be coming to visit this hotel again in the near future! TRIPADVISOR.COM USER
Cozy, Clean & Convenient!
Nov 26th, 2020
Arrived here on a Thursday afternoon in November, check-in process was quick and easy. We unloaded our bags in the underground parkade and took the elevator straight up to our floor which was nice. The room was nice and clean, our balcony faced the Main Street. Certain amenities were pulled from the room because of Covid (hair dryer, iron board, etc) but were still available upon request. The complimentary breakfast was great, and overall we had a pleasant stay. The only complaint I'd have is that the hot-tub availability is almost impossible to book - you can only book the hot-tub for a 30 minute slot the day of, and often times it is fully booked before 7am.. We tried calling the front desk at 12:00am to book it for later that day, and nobody even answered the phone so we ended up going to sleep and it was fully booked by the time we called back in the morning. TRIPADVISOR.COM USER
Nov 16th, 2020
Very nice hotel offering a lot for the price Great features (breakfast,spa,fire pit and cool design) Comfy room Underground parking Down Customer service is average I had 2 issues the first answer wasn’t great and when I argue they became nicer I understand the hotel is super busy and the covid situation isn’t easy but at least in the end they took the time to make sure we would enjoy our stay The location is a good walk if you want to be in the middle of everything maybe not your place but it’s worth the distance TRIPADVISOR.COM USER
Banff Birthday trip to celebrate significant Birthday
Nov 12th, 2020
Through my travels with my Job I am traveling overnight regularly. Whenever possible I stay at a Canalta property in Alberta and Saskatchewan. Service is the key but all expectations at all locations are always exceeded. This review is for the Canalta Lodge in Banff Alberta. I can extol the virtues of all the other locations all day long....but the Lodge is a Jewell and our choice for a personal get away. We love to visit Banff as often as we can and we always stay at the Lodge. The spa area is spectacular and one of a kind. Room views of the Mountains are spectacular(ask for a balcony with a view). Amenities are top notch, great breakfast, secured underground parking, coffee bar and again the SPA!!! However the people outshine everything else. From the staff at the front of counter, the breakfast servers, cleaners and maintenance staff, without fail each and every employee would greet you with a smile and take time to talk if you wanted to. Fantastic property with staff that happily go far above and beyond with their service and hospitality. Always looking forward to our next trip. TRIPADVISOR.COM USER
Nov 2nd, 2020
Although on Banff Ave it is quite a walk to the center of town. Staff is friendly but could do a better job with Covid awarenes. For customers you need to take not that this is a dog friendly hotel and they allow dogs in the food area. We had a noisy dog next door to us who woke us up. The breakfast was good but was luke warm and the tables were not cleaned after being used. TRIPADVISOR.COM USER
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