St. Clair Hotel - Hostel

577 Richards Street | Vancouver, BC V6B 2Z5  [SEE MAP]Vancouver, BC  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

The hotel has MICE

Oct 15th, 2019

We discovered a MOUSE in our room. Reception was closed and it was a holiday so we had nowhere else to go. We spent spent 30+ min coaxing the mouse out of our room. The next day we heard another group complaining about a mouse in their room too, with droppings in their sink. The lady at the front desk essentially blamed us asking if we had open food (we did not) . She issued no apology and refused to refund us. The other group had several more days at the hotel and asked if they were supposed to just put up with the mouse and she basically said yes. I followed up with an email and got the same answer. That there was open food and nothing they can do. Rodents are a health hazard and the nonchalant response from the hotel is unacceptable. We were never even issued an apology. Aside from the mice, the bed was extremely loud and creaky and every move woke our whole party up. I also found black hairs in the sheets. The location is good and the hotel was in a cool, old building but I would strongly avoid staying here. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Worst hostel I have stayed at

Oct 6th, 2019

I really hate posting harsh negative feedback, but this can’t be avoided. Don’t do it! It’s noisy, filthy and pokey! I was booked to stay 3 nights but checked out after the first. I felt like I needed a shower after my shower to get clean. The staff were nice and friendly, but they really couldn’t make up for everything else wrong with the place. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Really glad I did something different

Sep 18th, 2019

I was travelling to Vancouver for work. My original hotel booking fell through. When I did a new search hotels and Air Bnb were hundreds a night. Then I found this place. I'm nearly fifty and haven't stayed in a hostel for decades. More fool me. Instead of corporate sameness this place has charm and character. And it is a fraction of the price. Don't go expecting the Four Seasons and you won't be disappointed. Look twice before making up your mind. It is clean and light. The location is great. I had to share a bathroom and shower but they were never busy and always fresh. My room was generous and quiet with a sink. My only complaint is there was no reading light but my phone did the same job. The building itself is quirky and interesting, the staff and other guests polite and pleasant. At the very least one chapter of your next novel will be set here. And you can spend all the money you didn't blow on a fancy hotel on breakfast, dinner and speedboats. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Dirty, noisy, uncomfortable

Jul 1st, 2019

Stayed here once before and didn't remember it being so bad so thought we'd go back despite bad reviews as it's so cheap (relative for Vancouver!), but I advise paying more for a better place. Everywhere was dirty, specifically the blanket in our room had muddy footprints and the shower floor was slimey and stank of mould. The fridge on the first floor made an awful high pitched whistle and the rooms by the alleyway get noise from live music in the bar below, as well as the drunk people in the street. All the rooms have a window above the door that let lots of light in from the lights in the corridor that can't be switched off. The bathroom and kitchen facilities are limited and grim. Service was friendly enough but we waited nearly 10 mins for someone to arrive at reception when checking in, by which time several other people were waiting behind us. We checked out after 8am but reception was still closed. This hostel is not fit for purpose, stay somewhere else. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Close to Gastown, good for backpackers.

Mar 12th, 2019

Easy to reach from the subway stations Burrard and Waterfront. From Waterfront you have a bit of an incline to reach the St Clair. I was taken aback by the stairs up to the entrance, which is easy to miss. No grand entrance here. Left my suitcase at the bottom of the stairs and asked the woman at the desk( 2nd floor)to help me. The desk staff was very friendly and helpful. When I checked out I asked for help again to get my suitcase down to the street and she did immediately. It is a century building,old, very small rooms, very small common room. Had private room and always travel with ear plugs, which were needed, my room was next to bathroom, not good. TRIPADVISOR.COM USER 

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