St. Kitts Marriott Resort & The Royal Beach Casino

858 Frigate Bay Road | Basseterre  [SEE MAP]Basseterre  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Great place beautiful grounds

Feb 24th, 2020

Lovely staying at the Marriott - beautiful grounds we had ocean view rooms with balcony wonderful site to wake to every morning - beach a little windy water a little rough (Atlantic side) some seaweed and plenty of chairs available Staff very nIce St Kitts is a another beautiful island in the Caribbean Beach at cockleshell beach calmer water (Caribbean side) u need to take a taxi there about $24 each way and u need to reserve it to get back- just tell them what time to pick u up Took a water taxi to Nevis - water calmer there quiet beach had killer bees (rum drinks) at sunshine bar - very native and islandy Great vacation in February! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Great people, clean rooms, nice but dated property

Feb 22nd, 2020

I want to start by saying that all of the Vacation Club staff and management are one of the best i have experienced at a resort (we have been to Ritz, four seasons, st. Regis). We had a rocky start with our stay and the vacation club staff stepped up to turn our vacation experience around by accommodating us with any requests. Starting from top management down, Claudia S., Candace W., Nicon, Nicola, Elise, and Simeon in security, more names i forgot, they went above and beyond to make up for some of the shortcomings of the Marriott St Kitts property. The vacation club is managed separately from the Marriott resort staff. However the vacation club sits inside the Marriot hotel property and shares the entire Marriot resort amenities. I state this clearly because you should read Marriot resort reviews to get a sense of the property, which i feel is a bit dated and in need of some love. - 2 Bedroom Villas (these are part of the vacation club) While advertised as newly renovated keep in mind only the appliances and furniture were updated. The rooms still feels dated with old tiles and vanities. They are however extremely clean and spacious with new washer/dryer and full kitchen. (RAMS across the street has everything you need to stock fridge). There was a mildew smell in our bedroom we think from the AC vent but we probably were unlucky with our room because we had one of the worst rooms in the vacation club. We are not time share owners, we purchased room through a travel agent and there are definitely more private and more ocean view villas then the one we received which had no privacy and no view of the ocean as advertised. - Fitness center Don’t pay attention to pics online. The gym feels more dated and bare then the online pics. In fact don’t trust any of the pics online. Also, it is managed by the hotel poorly. Towels in the gym were all gone one day i visited front desk and called twice over 1/2 hr. It took 45 min of working out till an attendant showed up with towels. Every machine was taken in the gym due to rain outside and prime morning hours. It was unsanitary to have no towels to wipe sweat when sharing machines. Also they have two very old dirty mats for stretching or floor work. You often have to wait to use a mat. There is no attendant in the gym managing it at any hour. They should at least have an attendant on peak morning hours. It’s a liability to the hotel even. They should have more and newer mats for stretching and floor work. Some weights are rusty too. -Pools This is the most disappointing part of the property. The chairs and the pools are very old and dated probably to the original in 1990 . After the first day at the main pool we never went back and stayed at the South Pool (in front of the vacation club units) because it was the only real clean pool. The main pool was old, crowded and often dirty. The pool and beach chairs are so old and need to be replaced. Restaurants Only one option for breakfast and lunch and dinner on the property. For this size of resort to not have more than one restaurant open per meal is unacceptable at a 4 star hotel rating. They have a pizza shack opened all day and night but it’s a take out, walk up counter so i don’t count it as a dining option. Plus my son who loves pizza said it was the worst pizza. Coffee & Dessert Bar - This must be a recent addition/renovation. Newest part of the lobby. It feels more modern and is very well run. The staff is nice, efficient and it’s clean and the coffee is excellent. They also have pastries, desserts and midday snacks. Calypso - Breakfast only. Just ok. Service was beyond slow. The buffet was not replenished well, no fruit on the buffet when i went. The omelet station had one person working and a line of 8 people. Again this hotel does not care about its dining. It took forever for cooked items off the menu to come out and no attention from the waitress to refill waters. We only went once as a result. Pool/Beach Lunch only - we ate here three times and ordered the same items. The delivery, presentation and quality were different all three times. The later you go the more crowded it gets and the food quality and service go down. Our worst experience is when we got there to eat at 1 not 12. There is another closed restaurant sitting empty right next to the pool. Again for this size property there should be a separate indoor option for lunch to escape the heat. Either calypso in the hotel lobby or the closed empty furnished restaurant next to the pool restaurant. (NOTE: go to lunch at sweet & savory across the street. Delicious healthy options and AC, also a great dessert place. they are wonderful and food was healthier). -Beach It’s very important to note that this resort is on the Atlantic Ocean side. The waters can be much rougher, full of seaweed and windy when the weather isn’t smooth. We were only able to go to the Marriott beach on one full day because it was too windy and rough the other days. This is not the Marriott fault of course but be aware the Caribbean beaches on a windy day will be much better. (Check out carambola beach club) The Marriott does have a beautiful beach and nice shaded huts spread out all along the beach which is really nice. But many of the huts are set far back from the ocean water unless you are lucky to get one near the vacation club side closer to the water. The beach is great weather permitting but chairs are old again and huts are rusty. Also there is no bar service on the beach. - Tennis Courts Don’t even bother bringing a tennis racquet. They had 4 courts, there are only two that you could potentially try to use. They were apparently destroyed in a hurricane 3 yrs ago and never fixed. They are locked and take 45 min to get someone to open them when you get on them you can’t even play. I think they are grass. If you are a real tennis player you will not want to play on these. I will attach pictures. The vacation club Mgr complimentary shuttled us to municipal courts 20 min away. These were playable and better but not great or worth going back to play . - The property Marriott does a great job on the vacation club side offering activities as a group or individually (mimosa mornings, cheese & wine, etc). They have shuffle boards, corn hole, chess, checkers all out on the lawn for families to play. The main hotel offered a couple of things at night like karaoke, bonfire on the beach and movie night. Many people were here in large groups and brought wireless speakers and played music in common areas. When walking around the property and lobby you will notice chipping of paint, windows not clean, rusty roofing. Also, there is a high wall blocking the property from the beach so you really cannot see the beach at ground level unless you walk onto it or look over the wall at the edge of the property. -Golf Great course and discounted for Marriott vacation club. We played this course twice. They shuttle you five minutes to the course from the hotel, they will store your clubs or give you rental clubs. Six or seven of the holes are on the Atlantic Ocean and beautiful. The course is in very good condition. -Bottom Line This property was built in 1990 and it shows. It needs property improvements and it needs to invest in the dining to keep people at the resort. We spent a day at Carambola Beach resort Where we saw other Marriott families and spent one of our best days on the island. If you are laid-back and don’t mind the resort being dated you can have a great time because the people are wonderful. Our 2 bedroom room was very clean and spacious for a family of five. Keep in mind it is not a luxurious high end four-star resort but the people at the vacation club and on st. Kitts island are amazing people. Friendly, educated and speak perfect English. We went to some amazing restaurants on the island too. Final note: my daughter turned 12 at the resort and the vacation club team had a large cake and balloons, card, and tshirt for her in our room. We are always away on school break for her birthday and this place did the best job of making it special for her. Thank you vacation club. I hope the Marriott invests in property improvements. Note: i tried to post all my pics but trip advisor limited me to 5. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

A Marriott In Need Of A Face Lift

Feb 22nd, 2020

This Marriott out of all the Marriott’s I have ever stayed in is probably the one in the roughest of shapes. This hotel looks like it’s on the list of getting a face lift but it’s still a while to go. The restaurants are not in bad shape but the food is really lacking in quality and taste. The better place to dine was in the mornings at the Calypso restaurant, it was breakfast so it wasn’t to difficult to mess up. Our server Loreal was so pleasant and always helpful that you just felt comfortable dining there and starting your morning.off to a good start. This is definitely a family style resort so if you want to go for some peace and quiet you might want to look elsewhere. The pool is in need of some loving if you really look at the property it looks as though it might have started out with an enormous pool but eventually it changed into a smaller pool. They have two pools on the property so there is room if there aren’t a lot of people. The beaches were clean not to many attendants but you could easily get to any of the pool bars yourself. The employ were very nice at this resort but everything else was underwhelming. The pics below are of the ac where paint is peaking off and leaking on the stairwell, if you are in one of the out side buildings do not pack heavily because you might have to treck all your things three to four flights of stairs as there are no elevators. I do not want to seem whiny it’s just that if you have a bad back it’s just a fare warning. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Elmore99

Feb 20th, 2020

We recently returned from a 7 day stay. The entire stay was excellent. The hotel is beautiful and I can’t say enough about the staff. Even after lost luggage. No fault of the hotel. (United Airlines ) The staff went out of their way to help. Charlton especially. Thanks again to everyone TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good Hotel meh Beach

Feb 19th, 2020

Great hotel. Stayed in a Villa. Villa was amazing. Pools were great. They have a pizza place at the hotel. The pizza is actually pretty good. There are multiple pools which I enjoyed. The only thing I did not like was the beach. It is on the Atlantic side so is not a typical Caribbean beach. It gets tons of waves and is not the clear calm blue water that you see everywhere. I had to take cabs to the other beaches on the island to experience a true Caribbean beach. TRIPADVISOR.COM USER 

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