St. Louis Union Station Hotel, Curio Collection by Hilton

1820 Market Street One St. Louis Union Station | St. Louis, MO 63103-2274  [SEE MAP]St. Louis, MO  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Unmitigated failure from beginning to end.

Feb 16th, 2020

We stayed in a click tower suite. It’s a great room. Shower only. But that was on the description of the room when I booked it. So no complaints there. The issue is that there was a large group of volley ball players staying in the hotel. As we were checking in they were running around taking selfies with various parts of the hotel. Some even went behind the front desk to take pictures with the staff. The process was disruptive and noisy. Some of them were yelling and hollering as they ran around. The bellman who delivered our luggage complained about the process and the stairs leading to the clock tower rooms. It was 3 steps. Then the keys didn’t work. Agent was probably distracted by shrieking volleyball players. We went down to eat in the station grill restaurant. The menu is very limited. We knew there were choices on the bar menu that we preferred. Waiter refused to honor request. We asked for the manager. We explained to the manager our dissatisfaction with our experiences to that point. She told us that the volleyball players were guests too. She didn’t seem to understand that the hotel designing and sanctioning a scavenger hunt was disruptive to other guests. No effort was made at service recovery either. Breakfast in the station Grille restaurant is the lone strength in f this property. One of the best buffets in the Hilton system. We left our room at 12 noon and returned at 9 pm and the room has not been made up. We saw a maid cart by the stairs on the way out at noon. No replenishing of water bottles. We attempted to order room service at 10 pm and was told that it waive a 90 minute wait for a turkey sandwich and cranberry juice. Pathetic. Based on these experiences it is clear to me that this hotel is unable to provide even basic services. This used to be are go to hotel. But I think I’m done with it for good. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Disappointed

Feb 16th, 2020

Very expensive, for the quality and staff was not very helpful getting around. It nearly impossible to find your way to the Lobby to check in, then took 30 min to find our room. Several areas blocked off, no one could tell us correctly how to get to our room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Was a good place to stay....

Feb 12th, 2020

This was a good place to stay. It has turned into a tourist trap and canters to that venue. Add that if your in a manual wheelchair it is very difficult to get around even in handicap rooms. No microwave for kids snacks either TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Date Night

Feb 11th, 2020

Enjoyable overnight stay for a local "getaway." The hotel was very nostalgic. There was a wedding in the Grand Hall which added to the experience. Room service missed a couple details but the food was very good. Overall I would recommend this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Do not book a premium/nice room if there us a event.

Feb 10th, 2020

Do not book a premium/nice room if there is a event. There was a wedding in the main lobby had to walk around the wedding so we did not interrupt, music was playing until at least 1 am. Not worth the rate. TRIPADVISOR.COM USER 

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