St. Mark Hotel

4 Barkston Gardens | London, England SW5 0EN  [SEE MAP]London, England  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Disgusting room and owner

Aug 22nd, 2019

Absolutely disgraceful service from the start. I called to confirm my booking and was greeted by a tired, rude receptionist (who I then learnt is the owner of the hotel). Once I had checked in the room was scarily filthy. Hair on the bed, hair in the shower (as well as grime) hair in the sink and hair in the bathroom cabinet. The toilet was dirty and a blue cleaner which had obviously been poured inside to make it ‘appear’ clean. The room and bathroom smelt so bad I had to express this to the receptionist...who responded by telling me to leave. He would not listen to my concern or offer a different room, instead his response was ‘it is £40’. I appreciate it is a budget hotel but by no means does that mean you must stay in filth and grime? To my dismay he then pointed out he was the owner of the hotel and that who is my complaint shall be lead to. Laughable. I left immediately. Horrible. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Great location is all you get!

Aug 14th, 2019

We were incredibly disappointed given the reviews that we'd read. Yes, the hotel is in a great location but there is nothing else good about this place. The room was incredibly small and not clean. There was mould all over the bathroom and on the fridge seal. Breakfast was as depressing as they come - the atmosphere was depressing, the dining area (if you can call it that) was tiny, the staff unhelpful and choice..........there really wasn't any. There wasn’t any air-conditioning and the fan that was in the room, was covered in dust. We didn’t realise that cheap/budget meant not clean or nice. The fire door which is meant to be closed at all times, leads down to the 'breakfast room' and is held open by a can of air-freshener as is at least one other door that we passed by. We very much understand that for the price, we were in a lovely area however if the reviews that were listed had been honest; we'd have stayed down the road or somewhere very different! I don't recommend this 'bedsit' under any circumstance. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Nice budget stay.

Aug 2nd, 2019

The bathroom vanity needs to be replaced, and there is something black (mold?) growing in various places. The room and beds are very nice and having a refrigerator was great. The TV was too small for this old man's eyes, but we managed. For the first or second time on our trip we finally got a good WiFi coverage. Our beds and bedding were the tops, but the towels were very very old and felt like sandpaper. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

you gets what you pays for

Jul 31st, 2019

I realize of course that at the price for a hotel in London one could not expect much. .However it is very convenient for tube connections and plenty and pubs and restaurants nearby, The hotel manager was also lovely and very helpfull, .Our room was on the top floor as we climbed the staircase the carpet seemed more stained and ragged on each floor pretty disgusting to be honest, It was a hot day in London and the room was unbearably hot and also not that clean, however, there was a decent shower. The buffet cold breakfast was ok, So If you want a cheap and not cheerful hotel in central London you could do worse TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

2 stars by NYC standards, 0-1 elsewhere

Jul 15th, 2019

- Cash only - Was going to give it 1 star until I heard stories of other nearby hotels with even more issues. - no elevators - My AC unit was barely working; had to struggle with the controls. - Outlets were broken; your plug would just fall out. I ended up using tape to keep my phone charger plugged in. - The room was barely bigger than the bed, some guys would have to walk sideways to get by the bed. - Because the room was barely bigger than the bed, there is no table. 1 chair. - Bathroom is tiny. Sink is barely bigger than your hand. - Housekeeping keeps regular hours; if you miss it, you'll have to wait till the next day. - No amenities whatsoever. Not even coffee in the room. I had to hump my laundry several blocks away to reach a laundromat. - Wifi was usable; you do have to log in once a day so may affect some activities that need constant connection. - One good thing about the location is the availability of 24 hour food options and a 24 hr CVS. TRIPADVISOR.COM USER 

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