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at the St. Mark Hotel
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THIS IS WHAT WELCOMED ME TO LONDON AND I'M NOT STAYING HERE AGAIN!
Jul 25th, 2020
First, the receptionist have given me a key for a room that was actually occupied. Thank goodness the occupant wasn't there. I rushed out and was told if I can check the next room if it's empty. Lol . And then he finally said he is giving me the best room they have. Well turns out that this best room is very small, smells of cigarettes everywhere, bathroom smells of sewage, shower door broken that is why water from shower goes all over the bathroom floor and very skiddy. By the way, I am 5 months pregnant on a solo journey looking to have a good 3 nights rest in London. But no after this first night I'm gonna relocate to another hotel and never will I come back to this horrible place. In addition, the hotel did not agree to refund me the remaining 2 nights. They made a fool of me . Bless them. TRIPADVISOR.COM USER
St Mark Hotel
Jun 29th, 2020
I stayed here in February 2020. It took three goes with different key cards to get into the room to begin with. Okay sized room, but very dingy. No ceiling light, only two wall lights one of which wasn't working at all. No toilet roll in the bathroom when I arrived. Only heating was from a plug in fan heater. The bathroom was very small, so much so that the toilet was so close to the wall you have to sit on it sideways! Peeling paint on the bathroom ceiling. On the plus side it had a small fridge and microwave but that's about the only positive selling point. That and the location. The complimentary breakfast is basically cereal and toast. Unlikely to stay here again. TRIPADVISOR.COM USER
Disappointing, even for the price
Jan 26th, 2020
Picked this as a last minute deal for a weekend away based on the photos looking better than alternatives. Unfortunately the photos are either very old or edited. Big frustrations: • Quality of interior • Noise made by staff • Thin walls • Breakfast room seats approx 16. Other guests were eating standing in the corridor, we didn't even bother Photos show the view from our window, bathroom ceiling and what was left outside of our room. TRIPADVISOR.COM USER
Jan 9th, 2020
Do not stay here room is tiny rooms the room smells of sewage and mould all around windows and corners of room extremely bad customer service worst stay of my hols couldn’t wait to go to the place again TRIPADVISOR.COM USER
Disgusting room and owner
Aug 22nd, 2019
Absolutely disgraceful service from the start. I called to confirm my booking and was greeted by a tired, rude receptionist (who I then learnt is the owner of the hotel). Once I had checked in the room was scarily filthy. Hair on the bed, hair in the shower (as well as grime) hair in the sink and hair in the bathroom cabinet. The toilet was dirty and a blue cleaner which had obviously been poured inside to make it ‘appear’ clean. The room and bathroom smelt so bad I had to express this to the receptionist...who responded by telling me to leave. He would not listen to my concern or offer a different room, instead his response was ‘it is £40’. I appreciate it is a budget hotel but by no means does that mean you must stay in filth and grime? To my dismay he then pointed out he was the owner of the hotel and that who is my complaint shall be lead to. Laughable. I left immediately. Horrible. TRIPADVISOR.COM USER
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