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at the St. Petersburg Marriott Clearwater
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Feb 22nd, 2021
We have stayed at this property in the past and we cannot even begin to describe what we faced. While we understand Covid-19 has impacted many industries, there is no excuse for the room we stayed in to be in the condition it was. When we entered the room, we hung our clothes and showered without any issues. It was when we turned on more lights and pulled back the sheets that the prospect of a nice couple days touring the museums went South quick. There were stains on the sheets of one bed (the other was fine), the carpet and chair. We contacted the front desk to complain. Considering we would not be in the room very much and that we were settled, tired and not wanting to move, we declined the offer of a new room. They sent up clean linens that we changed ourselves and we flipped the cushion and avoided the chair the rest of the stay. I was shocked that the staff was less than apologetic. The staff seemed unhappy to be there and they were less than attentive. I am an Ambassador member, and although I do not expect to be treated like royalty, a little acknowledgement would be nice. The perks that we earn (e.g, concierge lounge) are non-existent due to the pandemic, but a little extra kindness is not asking much. When we checked out, there was no acknowledgment that our stay was less than stellar other than to say they would let the housekeeping team know. There are many other properties in the area and needless to say we will not stay here again. TRIPADVISOR.COM USER
Going downhill very fast. Disgusting stain on my duvet cover.
Jan 31st, 2021
I've stayed here over 10 times and the last 2 times have convinced me to never stay here again. There was white crusty substance in the cover for my duvet that I can only assume was dried semen. Of course as soon as i noticed that I called the front desk and they brought me up keys to a new room and promised that I would get that night free and also gave me 2 vouchers for breakfast. They didn't bother to mention that the restaurant is not open for breakfast until next week and when I checked out they had not credited me for the free night. I mentioned this to the front desk at checkout and she knew nothing about that, the manager knew nothing about it either but told her that s/he would take care of it that night when they got in. Unsurprisingly that hasn't happened still. The fixtures bathroom were rusting and the wallpaper was dirty and stained. In an era when everything is supposed to be super cleaned and sterilized somehow I still wound up not having all of the linens cleaned/changed and no one seems to be paying attention to the cleanliness of the bathrooms. This hotel also seems to be drawing a loud, rowdy, late night crowd the last couple of times. Stay somewhere else. TRIPADVISOR.COM USER
A decent place to stay
Jan 24th, 2021
I've stayed here a couple of times. My room has always been clean and service friendly. We have a group meeting here every month and the conference service is decent and the meals are delicious. We'll be back. TRIPADVISOR.COM USER
The unhappiest staff in all of the Marriott properties we have stayed at...
Dec 8th, 2020
My husband is a Lifetime Titanium member with Marriott so we have stayed at a lot of Marriott properties through out the country. This place has the lousiest customer service of all the Marriott places we have stayed at. When we brought an issue to the staff at the reservation area, he acted like it was no big deal. In fact the two people we talked to seemed like they really did not care. These has got to be the unhappiest staff we have ever dealt with. This place is old and it shows it. The beds were saggy and the room had an unpleasant smell. We were supposed to stay there for 5 nights but we packed our bags the next day and stayed at the TownPlace Suites instead where the staff were more friendly and accommodating. TRIPADVISOR.COM USER
Jul 17th, 2020
We are staying for the weekend and decided on this hotel based on the price, it’s such a great deal compared to the surrounding hotels and motels. I’d highly recommend this hotel, it’s very dead here at the moment, I feel like this might be a meeting and convention hotel and at the moment there is zero of that happening (thanks COVID). It’s convenient to get in and out of and close to everything plus it’s well worth the price. The tv is massive and makes me jealous of my tv at home, looks like I need to upgrade to something bigger! TRIPADVISOR.COM USER
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