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at the Splendid Venice – Starhotels Collezione
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Overpriced and poor customer service
Jul 31st, 2020
Me and my girlfriend went for a trip to venice for 5 nights. Booked the splendid as looked nice and saw some good reviews. I feel the splendid is considerably overpriced for what it is, it is a nice hotel but we paid €1,200 for 5 nights and was deeply underwhelmed as I've stayed at alot better hotel with better service. The reception has a very helpful later but there is a man who on multiple occasions was rude and unhelpful with her customer service to myself and my girlfriend. We arrived late on the first night and booked the transfer from the airport through the hotel which was extremely OVERPRICED! Paying €288 Only when booking the transfer back to the airport I found connectotransfer.com which I highly recommend as it was only €40. Not only that on the website it was advertised as having 24hr room service which was a blatant lie. The said it was due to covid-19 which I appreciate the change but this was not advised anywhere on the website or the covid-19 update from the hotel. The roof terrace is nice but expensive for what it is considering all of the lovely bars and restaurants around venice with much better service, I waited 25mins for the waiter to get me the bill after asking twice on a night that was not to busy. He was serving tables that were arriving after I asked, this made me and my girlfriend late for our dinner reservation. Over would not recommend this hotel as feels like the don't care about the customer and only care about the profit. Hope this helps. TRIPADVISOR.COM USER
Jul 21st, 2020
Great hotel postioned between Rialto and San Marco. Our room looked out over a quiet canal and I loved hearing the gondolas and boats going by. Clean, well appointed rooms and the communal areas are sumptious. TRIPADVISOR.COM USER
Loved it so much, we went back!
Jul 14th, 2020
We stayed in the Splendid Venice hotel for a few nights last year & loved it (July 2019, I'm late in my review!). We had two rooms which connected with a private vestibule. After leaving to spend a number of days in Tuscany I called & asked if we could come back! Not only did they give us our same rooms, but Signor Pisani, the General Manager, made sure that a bottle of Prosecco & biscotti were waiting in our room. I love this hotel, as well as the people who work there, and would go back in a heartbeat! TRIPADVISOR.COM USER
Excellent hotel, best location in Venice
Jul 1st, 2020
The hotel has the ideal location for exploring Venice, it is situated right between Rialto and St. Marcus Square. Friendly staff, especially Giorgio is a gem! He was excellent from first contact on the phone when he recommended me which room to take until I met him at the hotel. Very patient and customer oriented. Excellent! We even got an upgrade for Deluxe Room with canal view as we are a loyalty member. Thank you! Room has a nice decor and what Splendid Venice really did well: Although room was rather small (but for Venice still on the bigger side) the room had an excellent layout with a lot of storage area/ surface. Very convenient for the guests. We loved the canal view! For that flair you come to Venice! Also loved the lobby area, with big windows facing the canal. And the decor, again, so tasteful! Great that they have a rooftop terrace with lovely views over the roofs of Venice. Although a bit pricey. Some things which I would like to see improved: Room floor looked quite used, a little renovation would do good here. Also window was bit broken and Air condition quite loud. Also breakfast was not 4 star like. Missed choice and product quality. After having breakfast the first morning I decided to skip it. Also service was quite slow with the new COVID-19 measures (served buffet). Prices at the rooftop are quite high. Nevertheless, I would choose splendid Venice again for our next stay. I made a lot of research which hotel to take, and Splendid was the ideal choice. It is the best central location! So easy to find from Rialto bridge. TRIPADVISOR.COM USER
What a perfect experience
May 27th, 2020
This hotel is perfect for your stay in one the most beautiful cities in the world. Nice interior italian design, friendly staff, using the elevators may seem complicated at first, but you'll soon learn which one to take. The bell boys are always there to help you. TRIPADVISOR.COM USER
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