Staybridge Suites Charlotte Ballantyne

15735 Brixham Hill Avenue | Charlotte 28277-4646  [SEE MAP]Charlotte  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Front Desk ruined the experience.

Feb 24th, 2020

The room itself was fantastic. Spacious especially for two people. What made this a 1 star review was the incompetence of the front desk. I had previously left something in my room which I called for the next day which THEY CONFIRMED THEY HAD (2 items). We drove ALL THE WAY from SHELBY which was a good hour away to come pick it up. And the RUDE man at the front desk gave a nasty attitude when I came to pick it up. Didn't have the damn decency to hand the bag into my hand and just drops it on the desk. I called TWICE to confirm they had 2 of my items I had left behind. Arrived to only have one and he acts like he doesn't know wheres the other item was. Again, he confirmed with me over the phone he had the two items. It was a build a bear and it was such a sentimental gift for my girlfriend with a implanted voice. Rudely enough the incompetent front desk person didn't even bother assisting anymore than throwing my bag on the desk. Where did the bear you said go? Did it walk out on its own? The incompetence that guy had. Unbelievable. What made it worse was this was during my stay for valentines day. Will never recommend this place for the utter rudeness that guy showed. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Lots of issues

Feb 23rd, 2020

Nice location, safe and clean property. All should've been well. 1) I made a 7:30 reservation for the shuttle but they sold out and couldn't get to me to my work location until well after 8. I showed up late to work -- great. 2) They ran out of coffee at breakfast, and 3) the toilet lid in my room kept falling down -- it wouldn't stay up on its own. Despite the manager claiming the fixed it, it was a repeat issue my whole stay. Oh, and 'for my troubles' on all the above, the manager said he'd put points into my account. Nope. Nothing. I'm staying at the property across the street next time. Sad because the breakfast was great as well as nice rooms. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Room was horribly dirty- and they didn't resolve upon complaint

Jan 23rd, 2020

Upon my late check in, my room was filthy! The toilet seat was covered in urine and hair. Both shower/tub floors were covered in hair and dust and the bath room floor had toilet paper pieces and hair. The sink still had toothpaste chunks and the beds (all 3) while made clearly did not have new sheets and evidence by the hair and thousands wrinkles from someone sleeping in this bed. The kitchen floor was full of crumbs (big pieces of crackers or chips)- Shocked they don't have mice! When I complained to the front desk they were surprised and sent the janitor to review- and his response was "I will send someone in the morning to clean". .I called back to the desk and asked for a room change and they had no other room available. I was not able to find another hotel room any where else and it was 11PM and I had to stay in this room- Disguisting. Then they had the audacity to charge me $250 for the room and I noted others said that they had paid under $150 for this very same room. They offered nothing for the inconvenience! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

What a homelike place to recover from surgery!

Jan 1st, 2020

I had to have major hand surgery in Charlotte. We're from way out of town, and we wanted as homelike a place to stay as possible. We had a bedroom and living room and a full kitchen. There were 2 desks and a big table, so my husband could easily work remotely, with the help of the business center. We had visitors, and there were comfortable chairs and a sofa for them, plus the table served as a great kitchen table when they brought us food. The hotel breakfasts were ample and excellent, and my husband had no problem bringing me food until I could get there on my own. The cleaning staff were so kind and helpful, as were all the people at the breakfast area and at the desk. We really felt at home. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent facility

Dec 30th, 2019

Suite is well laid out - separate bedroom, kitchen with icemaker, fridge, microwave, dishes, large TVs in both rooms, nice walk in shower, king bed, excellent location if you are in the south part of Charlotte. Plenty of free parking, right on good access roads every where. Only advice - do not use hotels.com or other 3rd party booking agents because their no change/cancellation policies are atrocious. Call Staybridge itself. Free breakfast is well done, small gym, outdoor firepit, indoor pool. I have travelled a lot and this is a very good place to stay. Service is prompt, pantry on premises, shuttle. Friendly and helpful staff. TRIPADVISOR.COM USER 

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