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at the Staybridge Suites Columbus-Airport
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Terrible experience at Staybridge Suites Columbus Airport
Nov 7th, 2019
I had a reservation at this property and arrived at 12 noon to check in. The front desk clerk said that they did not have any rooms that were clean and to come back at 3:00. I advised the clerk that I was a Spire Elite member and was entitled to check in early. The manager then approached me and also said that there were no clean rooms (neither of them had checked with their housekeeping staff to verify that there were no clean rooms at noon). When I said that I couldn't believe at noon that there was not a single room available, the manager said to me "are you calling me a liar", which I said yes, I then left to have lunch with my friend (who also had a reservation at this hotel) and came back at 1:30 pm to see if a room was available yet. The manager said they still did not have any rooms that were clean. I then told the manager to cancel my reservation and that I would check in at the Holiday Inn Express where I had stayed last week, I then went to the Holiday Inn Express and checked in immediately with no problem. My friend also cancelled his reservation at the Staybridge and made a reservation at the Holiday Inn Express (Gahanna) which is also close to the airport (CMH). So the Staybridge lost 2 hotel reservations and created a bad impression because of the Staybridge Manager's attitude to 2 Spire Elite members. I will never make a reservation at a Staybridge Suite again. TRIPADVISOR.COM USER
May 26th, 2019
I booked the hotel as part of IHG members, and good rating that hotel had, stayed there from 13th till 20th May. Staff are very friendly and helpful. Breakfast is very simple but was ok for me. I had few early mornings work that requested for a to go breakfast but they won’t offer anything. Also for housekeeping they don’t clean the room unless you ask for it (specially in weekend). But overall it’s a lovely place to stay in. I’ll definitely come back. TRIPADVISOR.COM USER
Dec 16th, 2018
My wife and I stayed here earlier this year (March 2018) and had the best experience. We called to inquire about staying here before our trip to Puerto Rico and the man we talked to wasn’t very friendly. He continued to cut my wife off on the phone and raise his voice as if he was annoyed by our questions. We booked another hotel because of this which is sad because we loved our last visit to this place. TRIPADVISOR.COM USER
Visiting for an Ohio State game with the family
Sep 23rd, 2018
My family and I were coming to Columbus the see an OSU game and we needed a larger room to spread out. 2 adult children...we needed the room! So we tried this hotel due to the 2 bedroom suite. I can only give this hotel an average rating. Some Pros and some Cons. We stayed in a 2 bedroom suite...Room 104 Pros: Good location. Hotel staff very friendly and accommodating. Plenty of room for a family of 4, nice to have a full size refridgerator and microwave. Nice brand of hair products in shower. Probably the best Pro was the beds and pillows were pretty comfortable. In my opinion, that's all the Pros. Cons: For the cost of the room (over $210.00), not the cleanest room. I listed the room number for your information. First, the couch was old, had several small and one large rip in it (which I told the front desk) and was extremely uncomfortable. Not sure I wanted to sit on it. The master bedroom which had the queen bed in it (which felt more like a double) smelled musty. Crumbs on the kitchen chairs...obviously not cleaned very well. Cobwebs in the window sills. Bathroom floors could have been cleaned better. I don't know about you, but the first thing I look for in a hotel room is "Is it clean?" This one...not so much. We were worried we would hear the planes through the night but that's not what we heard. We had someone on the floor above us and we heard him walking on his floor all night. We would probably not stay here again. TRIPADVISOR.COM USER
Friendly Staff, Excellent Breakfast
Sep 18th, 2018
The room was lovely and spacious overall. It was nice to have a full-sized refrigerator and a regular kitchenette. The bathroom was a little small, but the sink was outside of the toilet/shower area, so it wasn't too much of a problem. The check-in staff were very friendly. The best part of our stay, though, was the breakfast, which was tasty and elaborate for a hotel breakfast. There were a lot more offerings than the typical, included hotel breakfast -- including, but not limited to, omelets (pre-cooked, not cooked-to-order), waffles (U-pour-and-cook), fruit (cut pineapple and watermelon, as well as the usual apples, oranges, and bananas), and crispy bacon. The location was excellent for our trip to Ohio Dominican -- a five minute drive. TRIPADVISOR.COM USER
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