Staybridge Suites Grand Rapids-Kentwood

3000 Lake Eastbrook Blvd Se | Kentwood, MI 49512-1854  [SEE MAP]Kentwood, MI  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Wonderful Location, clean rooms, great staff

Jul 28th, 2019

My wife and I stayed at this location while checking out the western part of Michigan. The price at this location was one third of hotels located on or near the shores of Lake Michigan and it was only 30 minutes away from the beach. The hotel itself was clean and the staff was absolutely amazing. We would highly recommended this location TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1


Jul 21st, 2019

We choose Staybridge Suites because usually these properties are reliable and comfortable. NOT SO THIS TIME. They have installed a system of motion sensors in the guest rooms that SIGNIFICANTLY alters the guest's chosen room temperature when the system allegedly "know" that the guest has left the room. Think about it. The minute I fell asleep, and stopped moving, the "system" raised the room temperature by 5-7 degrees. I awoke multiple times during the night in a horribly hot and stuffy room, in a sweat. EVERY TIME I checked the thermostat, and on a warm summer night, the system had decided that I'd left my room, and raised the temperature of the room significantly. RIDICULOUS! Would it also shut off the heat in the winter? NOT an acceptable means of controlling electricity usage. AND a potential health hazard for some people who MIGHT have health conditions that render them heat sensitive....for example, Multiple Sclerosis. When I DID get up and check the thermostat, it took 15 minutes for the system to "decide" that I'd returned to my room, and then I was blasted with freezing cold air for another half hour. Fell asleep, until the NEXT awakening in a sweat. UNACCEPTABLE. Not a budget hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5


Jul 5th, 2019

As always I look for a great area, a lot of well lit parking, knowledgeable staff at the front desk, clean rooms and building. Well, this location hit on every point with accuracy to say the least. Ben at front desk was a pleasure to meet, knows the property and acknowledgment of me as s IHG member was important to me also. Keep up the great work Ben! Last but not least, the property looks great. These guys don’t skip a beat, give it a shot at this location. They do not disappoint. Thanks so much again, Scotty TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Plenty of space

Jun 1st, 2019

While in town for a holiday weekend needed multiple rooms so that we could accommodate myself, my mother and my two young kids. This hotel provided what we needed. The rooms and all public areas were clean. It could use a little refurbishing but I got the impression that is in progress. They only offer an outdoor pool which was not yet open which would have been ok except I got sick and my mom had to entertain the kiddos for a day without me and the pool would have been nice then. Brunch was good with multiple options. They have some seating but the second day that we were down for brunch, they ran out of chairs because so many people were eating. Since it was a holiday weekend, we stayed through Monday morning, unfortunately breakfast ends earlier on weekdays so we got there just as they were closing down. I would recommend that they change this policy for holidays. There are snacks at the front desk relatively inexpensive and you can pay cash or charge to the room. There is not a restaurant immediately adjacent (same parking lot) but there is a Dave & Busters and a Panera each about 1 block away. Overall I would recommend this hotel and would stay there again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great room, great price

Apr 21st, 2019

Room was beyond what I expected super clean and comfortable breakfast was good only issues were the smell of Marijuana in the hallway but staff did try to locate the source as soon as I called and if you sleeping on the sofa couch in the living room the gap under the door is so wide a lot of light comes in from the hallway had to put towels under the door to make the living room dark so I could sleep. Now lets see if this review gets posted seeing as to though the company emailed me pointing out that I mentioned it smelled of marijuana and this didn't meet there review standards, like you can only post positive reviews so here I am posting to my trip advisor account TRIPADVISOR.COM USER 

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