Staybridge Suites Madison East

3301 City View Dr | Madison, WI 53718-7907  [SEE MAP]Madison, WI  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Excellent staff, service and facility

Oct 31st, 2019

Both check-in (Ashley) and check-out (Jenny) experience were outstanding. Ashley went extra miles to resolve booking and reservation documents with HQ instantly right after our checkin. Very prompt, effective, amiable and transparent! We’re impressed. Jenny was able to confirm at our checkout and granted us late checkout until 2pm to meet our needs in the region. Great facility with all the amenities and resources. Convenient location as well. Pet friendly is a plus! Will definitely come back to stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

nice place to stay

Aug 26th, 2019

The hotel was in a safe area. The room was clean. The breakfast had a lot of choices. The hotel made available the fruit from breakfast to be eaten at any time of the day. It was nice to have available each day the newspapers of the Wall Street Journal and USA Today. I would definitely stay at this hotel again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Customer focused hospitality, clean/comfortable rooms

Aug 4th, 2019

Stayed at the Madison, WI Staybridge on Mon 07/15/19 as a 15K point reward night. This was our first stay at this property. We enjoyed the experience and hope to return. The 3 story hotel is typical Staybridge suite layout, great staff and customer focused hospitality. It is across street from shopping and several restaurants that are easily walkable. Parking in their lot is free, but availability may be challenging. Check in with Eliza was fast and friendly. She offered advice on that evening's manager social (with complimenatary food and drinks), best restaurants, downtown parking and can't miss things to do in Madison. Their lobby was clean and signage was good both externally and internally. A single elevator near the front desk had an average size cabin that took us upstairs. Room access was via a standard card reader. No issues with locking mechanism. Luggage went on the coffee table and a chair. Our 2Q suite was large, clean, well designed and comfortable for a single night or extended stay. Dual power outlets were available on the larger than average nightstand between beds. Wifi access was via IHG connect and was stable. There was a mid size TV opposite the beds and another in living room area. Both remotes worked well to access plenty of fast switching channels. HVAC controls were wall mounted and the unit was quiet and efficient. Beds were comfortable with clean sheets and four pillows. Everything in the smallish bathroom worked as designed. Shower had average water pressure and plenty of clean towels. Room was quiet and overall maintenance was good. Breakfast area was attractive with plenty of seating but typical hotel food. Had fresh pre-open coffee but did not stay for breakfast. Bottom line: We enjoyed our stay and hope to return. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Excellent Service / comfortable rooms

Jul 9th, 2019

The room was very comfortable. I enjoy the Staybridge suites because of the bigger rooms and they seem to be pretty quiet as a whole. The breakfast is a deluxe breakfast and they keep it well stocked. I also enjoy the other amenities such as coffee and tea all the time and a very nice workout room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Lousy

Jun 29th, 2019

Room was good except phones did not work...pool and hot tub did not work...tv went out 30 minutes into the night...time to kill and nothing to do. The best the desk could say is I understand your frustration. Bad experience for a big price. TRIPADVISOR.COM USER 

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