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at the Staybridge Suites Stone Oak
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Jul 28th, 2019
We had a quick overnight stay at this property. Service was really good check in and check out. Breakfast was OK, pool was clean, but really crowded. Plenty of parking, but difficult to get into and out of along the access road of Loop 1604. Tons of good places to eat and shop nearby. North of the airport. TRIPADVISOR.COM USER
Jul 7th, 2019
Cockroaches 4 inches long were all in the kitchen and bedroom coming from behind the TV. Housekeeping makes a ton of noise and stole my charger. When I voiced my concerns the GM and manager blew me off and couldn’t care less. TRIPADVISOR.COM USER
I love this hotel!
Apr 17th, 2019
I booked through Hotwire using their hot rate feature which only shows you how many stars a hotel has - you don’t know which hotel you get until you complete the booking and pay. I had never stayed at a Staybridge Suites so I didn’t know what to expect. I was so pleasantly surprised- the outside isn’t much to look at and the parking is a little weird (gates block off certain areas, at first it seems that’s a restricted area but as you drive up they open) but the location was great for me. I was greeted immediately upon arrival and the check in process was quick and pleasurable. I was informed there was a social/happy hour going on with food and beer/wine. I love when hotels do this! I dropped my bags off and grabbed a glass of wine and sat outside- nice and quiet. The outdoor furniture looked a little old but it was comfortable. The room was very spacious and when I booked through Hotwire it would have been the same price for a regular room vs the suite I got which was really cool. I loved all the extra storage room in the closet, desk, and living room. I definitely would be able to stay at this hotel long term. The shower was very tall and I really liked how the shampoo, conditioner, and body wash were in large bottles- although the body wash container was empty. The bed was VERY comfy. Overall for my situation (using a Hotwire Hot Rate) I think this was the best possible outcome. There were a couple of small details that could have easily been fixed- one of the curtains didn’t have a rod used to close it, pillows seemed worn out but you can’t beat the price and service. I will be back! TRIPADVISOR.COM USER
Mar 28th, 2019
I decided to try this property again as I had not visited in a while and hoped my experience would be better. Nope. I checked in and found my room's furnishings were dirty and in need of replacement. There were only 2 bath cloths, which I hated because I need a minimum of 2 (face & body) but I was hoping I would get more from housekeeping the next day. Wrong. Housekeeping totally skipped my room! Again! Same thing happened last time I stayed at this property. The positive things are, I like the location. I like the parking garage located in the basement. I especially like that I can take the garage elevator straight to my room, instead of having to catch the elevator from the lobby floor. I also like walkin shower. I am attaching photos of the dirty, tattered furniture and dirty floors. The last stay here the bedding was worn and dirty. I don't think I'll stay again. The front desk clerk was nice but never asked how my stay was. Too bad... TRIPADVISOR.COM USER
A great stay
Mar 23rd, 2019
Room was clean and comfortable and spacious, staff was very helpful and friendly. Highly recommend. Only complaint I have is that the tv in my room was a little difficult to turn off and on with the remote. Is also a pretty good distance to downtown. Lyft was about $21 each way, a taxi was almost $50 each way. Definitely better to have a rental car TRIPADVISOR.COM USER
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