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at the Staybridge Suites Stone Oak
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Apr 5th, 2020
DISGUSTING. I recently booked this hotel because we are in between houses and this location is convenient. I called ahead to ask about the different rooms before I booked. Upon arrival was told I had to have a room with one queen bed for my 2 teen kids and myself. The hotel was basically empty amidst the COVID 19 outbreak. Based on occupancy they compromised a bigger room that was handicap accessible. Easily could have given us a 2 bedroom or anything else. This was not a problem until the room was disgusting and no coffee maker. The tub was cracked and you had to be careful not to pinch your feet. The light fixture in the restroom was so gross you could see that something had flooded from above. The drain in the tub was moldy. The soap dispensers in the shower were empty. There were 2 total towels and 2 washcloths. There was spots all over and wiping marks like a sorry attempt to clean. I addressed my concerns and was advised a coffee maker would be brought. Needless to say that they were no longer serving breakfast or evening social any longer. Coffee maker is now a necessity. The next day I went to the lobby to express my dissatisfaction. The woman was very helpful and gave us 4 other room keys to see if they were clean. Dirty, half a couch missing, remotes with rubber bands holding them together. They were all unacceptable to the IHG standard I'm used to and expect. The manager became involved and quickly tried to get us to move to a different location. He also insulted me to offer us a $5.00 discount because he is partly at fault. I was given 3 other keys to check rooms at which point I found one suitable that I could clean myself. I don't know how this hotel operates or why I received discrimination. I'm glad my family only had to be here a week. I have really changed my opinion about IHG hotels this location should be evaluated. The manager promised me 25,000 points for the I convenience, doesn't surprise me that was a lie too. 3 star rating with 1 star quality. TRIPADVISOR.COM USER
Feb 13th, 2020
For the price, this hotel was very good with a decent breakfast and complimentary light dinners with beer and wine on the days I stayed. The things that it lost a star for was that throughout the hotel, lighting was poor, to include the room. It looks like it is ready for an update with dated drapes and paint colors. Another thing that was disappointing was the choice of TV news station during the breakfast hours; FOX News - really? Room service is not like most hotels, which is a good thing, because it reduces the hotel's operating costs. Multi day stays don't get daily full room service but do get the basics. Please read about this on the website to be sure this is OK with you before booking. Otherwise, I enjoyed my 3 day stay and the hotel met all my needs with a decent price. TRIPADVISOR.COM USER
The brand standard
Jan 25th, 2020
Everything was adequate. Nothing exceptional but this is what you hope for with hotel stays. Parking wraps around the building and is gated. Nice reception dinner during early days in the week. Friendly counter staff. TRIPADVISOR.COM USER
LOVE the Suite
Nov 15th, 2019
I have a 12lb dog which is why I originally chose Staybridge. After my first stay I realized their attentive and friendly staff and awesome suites were exactly what I like so I have returned a second time. While the patch of grass is not ideal, it really isn't a fault of the hotel. I just want people considering this location to realize there is not really any place to walk your dog except around the hotel. Overall, super clean, nicely decorated, and aside from the fake tasting scrambled eggs (somewhat standard with these free bfast places) the rest of the bfast choices allow my husband and I to enjoy a satisfying enough meal to start our day. TRIPADVISOR.COM USER
Oct 17th, 2019
I stayed just for overnight in the hotel and the check-in was easy but not as expected being a Platinum Elite member. The room is good and spacious with plenty of space. The breakfast is below average with nothing appealing or tasty. TRIPADVISOR.COM USER
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