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at the Suburban Extended Stay
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Jul 3rd, 2020
Good and clean place for the money, this is great for long stay, management very good. I like the crew very good. place extra clean, Laundry room not good but a lot of good laundromat around. I will stay there again! TRIPADVISOR.COM USER
Won't Accomodate Disability & Indifferent
Jan 16th, 2020
On reservation I requested Ground Floor due to Disability but was put upstairs anyway —no elevators. Having forced me upstairs Suburban did NOTHING to help me drag luggage up there. In the room I found zero site or Cable info and a 20-yr-old tube TV incapable even of showing the current channel number—especially aggravating since I was stuck there so much due to pain caused by stairs. After 2 days of this featuring none-to-poor communication from staff on availability of a Grnd Flr room —inc staff lying to my face saying other staff had told me words never said —I was FINALLY afforded a Grnd Flr room whereupon Suburban AGAIN did Zero to help me move heavy (re-packed) luggage on stairs. This further exacerbated my Chronic Pain until Incapacitation UTTERLY disrupted the rest of my week-long stay. So near $1000 in expense ended up mostly wasted. At least the 2nd, Grnd Flr room had a folder with hotel and Cable info, and a flatscreen—hi-def capability of which was wasted since this Suburban hadn't contracted hi-def from its Cable provider. Detail (e.g. credits) often indecipherable due to poor resolution. Nor were Cable schedule info/settings available via remote/menus as at any other hotel. Insult-to-injury, the 2nd room had no shampoo & only ½ mini-bottle of conditioner... PLUS, HBO listed by hotel NOT inc., the sole TWO premium channels (of a whopping +/- 50 total Cable channels) were instead Showtime. TRIPADVISOR.COM USER
Nov 29th, 2019
We were booked in by A.T.I. Our first impressions were poor. The reception staff performed their jobs with a friendly and professional attitude, including dealing with our early departure. One of the rooms was not ready on arrival despite our arriving over 2 hours after check in time. The other room was dingy and smelt musty. This motel did not reach our (reasonable) expectations and I cannot recommend staying there. We checked out without spending a night having sourced better accommodation. TRIPADVISOR.COM USER
Oct 20th, 2019
We stayed here for a couple days for the Balloon Fiesta and it was perfect. Having food allergies, a kitchen is a must. The room was very clean and comfortable and the room had a large kitchen island. Whole Foods and Walmart near by. Also Route 66. The staff was friendly and helpful and kind. The rooms seemed very quiet. We never heard a neighbor. Drive to the balloon fiesta was quick and easy. TRIPADVISOR.COM USER
Oct 10th, 2019
A great convenient clean hotel. The front desk is very pleasant and allowed us in a little bit early so we can have some rest after a long drive. The room is very clean and neat and quiet although we will be leaving at 4 AM to head to the balloon festival in the morning I’m sure we will have a few hours of good sleep. Close to where we need to be TRIPADVISOR.COM USER
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