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at the Suitenhotel Parco Paradiso
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Trip marked by covid
Nov 6th, 2020
Hotel staff was very friendly. It was easy to talk with them in Italian, English or French. Nice view from the balcony, hotel room clean and cosy. The indoor pool was a plus but still a lil too cold for us, it would have been great if it was a heated one. We tried the restaurant the first evening, it was the last meal they served before the covid shut them down, there was too few guests. Covid forced them to shut down some other facility like sauna, steam bath and fitness... without any compensation, what a shame ; they loose a star for that. To travel to Lugano you have to first take stairs (which are exhausting after a week here) then the bus take you anywhere you want. The ticcino ticket included is a real plus for who visit Lugano and the area. There is a bar in the hotel where the cocktails and the atmosphere are great but that is not really recommanded for non smoking people. Anyway, that was a nice trip and I recommand this hotel. TRIPADVISOR.COM USER
Very nice short stay with a view
Oct 10th, 2020
The hotel is located on top of Paradiso hill so a nice location should you want a view over beautiful Lugano. After my mother was shattered to dust by uncaring & selfish doctors and their staffs, she recovered enough to be able to enjoy one of her passions: travel. Having ties in Lugano, we decided on a last minute trip in September 19 and ended up at this hotel I wanted to try for years. I had chosen a suite deal but upon arrival the staff told me the recently redecorated suites only had bath tubs which wasn't ok for someone turned blind due to medical mistakes. So they advised a smaller room with a view and a walk in shower (slippery, they should put a mat or else). Most of the hotel staff has been incredibly sweet and caring. From the front desk to housekeeping. They gave us meal vouchers to compensate for the difference in room/suite amenities and were there to help. This was great as we enjoyed the Japanese restaurant (room service too). The hotel is easily manageable with a wheelchair. But make sure you have a car or other kind of transport as the steep hill location is not ok to go around with/in a wheelchair. Parking (uncovered) is available on premises. But quite full most of the time last year. Grazie 1000! TRIPADVISOR.COM USER
Cancelled with no notification
Sep 2nd, 2020
Only book here if you fancy having your reservation cancelled with 24 hour notice with some nonsensical excuse about a failed credit card. No contact from the hotel. Poor customer service. And two very disappointed customers who were willing to spend a lot of money to stay and eat here. Disgusted. TRIPADVISOR.COM USER
Jul 12th, 2020
Travelled to Ticino just after the Covid-19 restrictions had been eased. This place is wonderful. Caring staff doing everything they can to make to give the customer a top-quality, yet safe experience. Good rooms, excellent restaurant and a stunning bar. I really enjoyed staying just outside Lugano and we were able to park the car and drive-in easily; plenty of parking at teh hotel and in town, but we were before high season. TRIPADVISOR.COM USER
Nice, friendly hotel close to Paradiso train station, with helpful staff.
Jun 27th, 2020
I loved this hotel. It's located 3 minutes from Paradiso train station (although when you arrive the first time through the back entrance, the way to the reception could be better marked), in a peaceful residential area. I had a big suite/one-bedroom with a big balcony/terrace, which were all very nice. The staff were all super friendly and always happy to assist. Perhaps it was because I was just after the corona lockdown, but I'm pretty confident that the staff is always as nice and helpful. I didn't try all the facilities like gym, swimming pool or restaurant and bar, but the Havana Bar was always buzzing when I came back so apparently it's the place to be! (But in my room it was very quite, with windows open, so no nuisance from the bar at all.) I would go back any time. TRIPADVISOR.COM USER
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