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at the Suites At Sunchase
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We do not have deals for this hotel.
This is a dated hotel, which only looked worse during COVID and necessary shut downs. Not run by hospitality folks.
Aug 9th, 2020
Honestly this hotel has not been well maintained! We had a few issues in the room (clogged sink, inoperable hair dryer, which when called were quickly resolved), why they didnt know after "cleaning" is interesting. The main areas are tattered, and carpets not cleaned. our room was heavy with "sweet smelling" stuff, to cover up (in my opinion). carpets stained, couch cushions were stained and torn on one area. There were decor removed from walls and either nails or screws still in (hallways and in room), or holes not filled. I asked for additional pillows for pull out couch for my son, they said there are only FOUR per bed.... tried to reason we had the pull out (we are pillow people, and on a king... we need the four standard pillows just on the bed), she resolved, "we dont have more pillows available". the furniture in public area were very tattered. Many nicks and scars on walls and corners. Mirrors cover all the pillars (just dated). Window seals broke and foggy. I will just say all the pictures on the web have to be very old, didn't resemble what we viewed. The spa is same temp as pool, perhaps due to outside temps, but still they advertise "spa" it should be somewhat warmer. None of the pool fountains shown in pictures were working. Bags of sand (we were there four days or so after hurricane) lay everywhere, not the worst given the situation, just not tidy. clearly no attention to detail from leadership. TV was very small compared to room. While we were in peak of COVID (no bars opened, etc), the unprofessional manner in which they closed/covered/stored things reveled their lack of attention to detail in a hospitality setting! The people were all very nice, best redeeming factor. There is no direct access to the beach, about 3-4 block walk. I would find something on the beach or inlet side, and a bigger and more spacious pool area. TRIPADVISOR.COM USER
4th of July stay
Jul 6th, 2020
Beautiful establishment. Enjoyed our room. At first we had some issue, but we brought it to the front desk attendants attention and she immediately resolved issue. Thank you Teresa for your amazing service. TRIPADVISOR.COM USER
Jun 14th, 2020
This hotel is great we stayed 4 days ..the room was beautiful exactly more than what we expected..the staff is very easy to communicate with and very willing to help u understand anything goin on...no problems with parking ...the restraunt was closed but covid..new that goin in ..beach access 3 small blocks ..shower was great ...linens clean ..carpet clean TRIPADVISOR.COM USER
Jun 3rd, 2020
DO NOT STAY HERE! False advertising images. Most importantly my red mini make-up bag was taken from room. I took with me into the room after check-in. I did not wear anything on my face the entire stay but only sunblock, the day of check-out noticed it was missing I searched everywhere even behind TV shelf and refrigerator and nothing. A person knows what they bring into the room when they check-in. The only thing I brought home was the mini mirror that was left. A woman knows what she has. I asked the front desk guy(Bobby) who cleaned my room the day before said he wouldn’t know he would have to check through his info. Smh! But assured me no one would had taken anything. Hope they don’t get pink eye, pimples or any of my other germs.... If I had a choice I wouldn’t rate at all! TRIPADVISOR.COM USER
Worst Decision Ever
May 24th, 2020
The hotel was a dump! The furnishings were old and dingy maybe what you would find in an abandoned house somewhere. So initially when we walked in I was grossed out. By the time we got to the room things were by far worse. The lobby and hallways were painfully muggy and hot. Needless to say the whole hotel smelled like a garbage can! The room was large enough for even insects and roaches to live in. We encounter several throughout our 3 night stay. We were given a handicap room and water splashed out onto the floor every time we showered. It didn’t make for a pleasant experience. The bathroom was also painfully hot. No ventilation whatsoever. The staff seemed ok. There was a lady who checked us in at 130 am, we didn’t know whether she was an employee or a guest. No proper name badge or uniform. The staff cleaned around us but never spoke a word to us. There was a nice lady Friday and Saturday night at the desk. The pool was fair size but again, looked dirty and smelled bad so we never used it. We would have rather just spent our time at the beach! They enforce towing however they allow people to take up 2 spaces and do nothing so at times parking was an issue. Lastly, there was blood spatter under the bathroom sink (I hope it was blood and not fecies,what a strange thing to be hoping for). I’m glad I didn’t notice it until the last night. The room has a mini fridge, our had hair included. A kitchen sink, and microwave. No dishes. Bed sheets were clean. And AC worked well. Please save yourself the trouble and book elsewhere! TRIPADVISOR.COM USER
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