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at the Sunbay Hotel
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Mar 20th, 2020
Staff was overall unfriendly, non-accommodating and unsupportive. I will never stay here again. Restaurant service was horrible. I was told to move from the bar while eating a slice of pizza even tho there were no customers. Room service was the only thing that was done right consistently. TRIPADVISOR.COM USER
Sunbay the positives and negarives
Mar 18th, 2020
The room was clean and ok, we believed the hotel was on the beach, it was the other side of a minor road, to get to the beach was a 10 min walk. The breakfast was awful we chose from a grubby old plastic coated menu. The pool was nice and clean but there were no towels unless you bought one for 15$ The reception staff were rude and couldn’t care less about anything else but their appearance. One day a gentleman was behind reception but he was too busy eating a basket meal under the counter than find out when our delayed airport shuttle would arrive.there was a mature lady on the activities desk in the foyer and she was helpful and kind.I guess once upon a time it was a decent hotel but now it’s tired and needs refurbishing and the staff badly need training.. TRIPADVISOR.COM USER
Great location overall lovely stay
Mar 16th, 2020
On Arrival to Barbados, my transfer to Sunbay from Airport was good lovely driver. On arrival the Receptionists had very poor customer service skills throughout our stay. Overall the best receptionist was the elderly male he was very friendly and willing to help professional customer service and very efficient no problem . The Tour Guide lady is very good and highly i recommend her . The catering staff are all so amazing especially Chef Jonathon & two Young female Chefs the passion shows great food. Front of house staff are all very amazing & friendly . Desiree my favourite and the lovely lady who organised my Valentines meal thank you.I loved the bar staff they are all a pleasure to be around .rooms were cleaned very well everyday thank you My partner and i would love to come back. Great location to stay thanks Sunbay . TRIPADVISOR.COM USER
Mar 12th, 2020
Th Sunbay Hotel is in a good location in Maxwell, close enough to the main road for public transport and far enough from it to be quiet. Spacious rooms and bathrooms. TV has many channels, safe can be rented cheaply. Fridge and kettle available. Nice private balcony looking over atmospheric courtyard with palm trees, pool and sunbeds. The hotel is close to Oistins, and Maxwell itself has some of the best swimming conditions and sea temperature in the south of the island. TRIPADVISOR.COM USER
Relaxing and enjoyable long business stay
Mar 12th, 2020
I stayed for nearly 6 weeks as part of a working trip to Barbados. The room was spacious and light, with a comfortable bed and plenty of storage. The bathroom was also large with shower and bath, and a full selection of towels and soap, shampoo and conditioner. The air conditioning was great, although with the air blowing directly at the bed it got a little chilly at night with just a single sheet as a covering. I used a large bath mat as a blanket and this provided protection against the breeze while the cool temperature was maintained. It was good to have a decent sized fridge to keep food in to make snacks as a light meal options. There was a decent sized safe to lock away valuables in for insurance purposes - large enough to put your laptop in, although the system of renting the lock mechanism should be changed to come as free - maybe with a deposit to ensure the key is not lost. The lock rent was waived for my stay so thanks Sunbay. Unfortunately the main problem with the room was the internet which was very poor, varying from week to non-functional. This should be improved/fixed to improve the guest experience. The public areas of the hotel are decent with seating in the lounge, a small bar, a pleasant pool area (which I did not use) and a restaurant. Breakfasts were ok, but the buffet system means the food is sometimes "tired" and I also expected more choice, particularly of fresh fruit and juices (the fruit was sometimes tinned and the juice choice always over sweetened). However, the staff in the hotel were excellent, very friendly and responsive to needs, and in some cases took time to chat and to get to know you. Overall, my stay was enjoyable and relaxing after a hard day’s work. TRIPADVISOR.COM USER
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