Sunborn London

Royal Victoria Dock | London  [SEE MAP]London  [SEE ADDRESS]

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at the Sunborn London

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Guest Reviews

TripAdvisor Traveler Rating 1

Very poor customer service

Mar 19th, 2020

I had a booking for one night booked along with a evening at Mama Mia The Party. Quite rightly Mama Mia are re scheduling the event!!!! Would Sunborn do the same NO. "no refunds or date change can be offered" Avoid companies that can not be flexible, whilst they get to keep my money this time, i will make sure i avoid them. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Super Yacht

Mar 17th, 2020

Great time spent on the yacht only spent one night we were on a theatre trip good breakfast excellent cabins very large bathroom with shower tv fridge coffee maker and tea making facilities good size wardrobe including dressing gown and slippers also a safe and balcony TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing afternoon tea treat

Mar 17th, 2020

My boyfriend booked afternoon tea for us both on our visit to London as a present for my 21st. We were tight on time arriving and we called in to say we were going to be 10 minutes late worried we weren’t going to make the booking. Luckily the staff were absolutely understanding and accommodating on the phone and upon our arrival. The afternoon tea was lovely, filled with different sandwiches and cakes to try and a little chocolate saying happy birthday was a nice touch. We ultimately couldn’t finish the three tiers even though we wanted to. Although it was miserable day outside it was friendly and welcoming inside with a beautiful interior and with friendly staff who were happy to take our photo. Overall, a lovely visit and would definitely come again for an overnight stay or a dinner reservation! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Ok little overpriced and few issues

Mar 16th, 2020

We had a nice stay here, pleasant friendly staff, on the whole the rooms were clean and well equipped, with the exception of the bathroom which still had toothpaste in the sink and dirty glasses, there was also only one towel despite two of us staying there, the rooms (especially bathroom)were uncomfortably hot and the aircon was very temperamental so we didn’t get much sleep due to being far too hot and breakfast was nothing special and a little disconcerting that guests were allowed in the breakfast restaurant wearing pyjamas!!! Not sure we would return. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Super swanky stay

Mar 15th, 2020

We stayed at the Sunborn Yacht Hotel for one night while attending a concert at the O2. From the minute we arrived at reception we were extremely impressed with the service & the beautifully stylish design of the hotel Having stayed at the sister Hotel Sunborn Gibraltar (which is a larger hotel, more a cruise ship than a super yacht) we were surprised by the size of both the room (we had a standard river view room) & the social areas. Our room was classically furnished with a super comfy bed & stylish bathroom. We ate in the bar before we travelled to the show, & sampled 'several' delish cocktails when we returned. Would have liked an extra night on board to have tried the main restaurant & would definitely book again when we next go to the O2. TRIPADVISOR.COM USER 

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