Sunborn London

Royal Victoria Dock | London, ENG  [SEE MAP]London, ENG  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 3

Birthday booking

Sep 21st, 2020

The room was excellent. We had at a balcony room overlooking the water. Boat is a in lovely location. Downside. Check - in Process very slow, Service in the bar area and Restaurant was appalling. Pre booked a table in the bar @18:15 nothing ready dirty glasses on tables. Finally sat down at 18:40 after telling then we dinner reservation at 19:00.. Dinner was as bad.. 1hr 30 and finally got main course. Steak overcooked. Due to this ordered room service breakfast and that arrived on time and was very nice I would stay again but not eat I wouls stay again but not eat. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Birthday stay

Sep 20th, 2020

Stayed in hotel for my birthday my husband booked as surprise and I loved it for the experience. But the room smelt a little due to no windows in room. Other than that everything else was fine. The bed was clean and the bathroom was clean. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Very disappointing

Sep 20th, 2020

Really disappointed with our experience here. We booked the yacht hotel as it sounded and looked great online but the whole experience was sadly not what we were expecting. Upon arrival we were queued to get into the hotel at some lifts which appeared to be the only way in. There were no staff outside to advise you how to get on the boat. After waiting for 15 - 20 minutes we figured out you couldn't work the lifts without a room key card. Eventually a member of staff opened a side door and let us all in. We had to lug our suitcase up several flights of stairs to get to reception though which wasn't ideal. We finally checked in and had real issues with the lifts getting to our floor to access our room. Advice - use the stairs! The lifts take a very long time to arrive and even then you'll be lucky if you get to the right floor! When we eventually got to the room we were quite disappointed. The decor is very dated and missing simple things like shower gel, hand towels, complimentary water and to top it off the coffee machine was broken. You are provided with a tablet in the room to order things on to the room, but that didn't work either! I tried to ring reception and they answered and then put the phone down. Great service...! In the afternoon we decided to go down to the bar for a drink before heading out to dinner. We queued to be seated for at least 20 minutes and no one came. Eventually we asked the barman if there were any seats outside and he shook his head, so we left. Returning after dinner there was the same long queue to get back onto the boat. The side door wasn't open so we were waiting for the temperamental lifts again in the cold. The one positive thing was that the bed was very comfy! But the walls are thin and you can hear people walking in the rooms above, below and either side so if you are a light sleeper you might want to bring ear plugs. In the morning we queued for a table for breakfast and then it took 45 minutes for our breakfast to come. The eggs royal was really nice, so another positive there. Overall really disappointed and would not stay again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Fabulous

Sep 17th, 2020

Had a fantastic stay in a stunning executive room with its own balcony. Absolutely loved the heated floor in the bathroom. Staff were amazing. Totally professional, helpful and friendly.Thank you all. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

First stay not impressed

Sep 17th, 2020

Me and my partner Stayed here last weekend for my 30th birthday present and at first site it was beautiful and was so happy but that quickly changed We booked through wowcher so when checking in we was asked to show the paperwork and to pay a £40 security deposit on the room I offered the £40 in cash which was refused I explained to the receptionist neither of us had a card on us as we didn’t want to lose them and was not informed that a security deposit would need to be paid by chip and pin or by card only, as we only had cash she said due to COVID they could not accept it and we could not be able to check in. I then sat down in reception were no body was socially distanced trying to find a way to be checked in the receptionist let us sweat and gave us no other option or to try and help us, I tried offering some off my belongings for security as we had traveled a while and was desperately to just check in she then after around 20mins half hour went to ask a member of staff who agreed to let us check in but we would not be aloud to have any room service (which Was another knock On our experience) but we agreed just so we could be seen to our room.. the view was lovely but other than that the room was pretty standard the bed was 2 singles pushed together And not a double bed. We ended up going out to eat and on our return I wanted a cup of tea there was no water in the fridge and when going to the bar to buy some water we was told we could only buy if we had the correct change as they was expecting cash just not giving back any change? (Pointless) a bottle of water (medium size) was £5:50! We managed to get correct change and have our water.. in the morning we woke up for breakfast we was shown to our seats by the waiter who was also not wearing a face mask, we was told to fill out a form we either had the full English or continental, iv never stayed in a hotel that you have either or and not both? Considering how much we paid for the hotel plus more for the breakfast I was disappointed .. u could help your self to tea coffee or orange juice but anything else off the menu you had to pay extra. Considering this was my 30th bday gift first night always as new parents and first stay since COVID I was sadly not impressed. ☹️☹️☹️☹️ TRIPADVISOR.COM USER 

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