Sunset Beach Resort Spa and Waterpark All Inclusive

Montego Freeport | Montego Bay, Saint James  [SEE MAP]Montego Bay, Saint James  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Sunscape Jamaica

Jan 15th, 2020

Beach is fair, little rocky. Food was exceptional, Alcohol and service exceptional. Staff are very friendly, go above and beyond. Rooms clean, bed uncomfortable and pillows small/lumpy. Apparently resort owned by some rich billionaire that is sucking everything they can out of the resort and not maintaining and fixing it up, needs some work. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Sunscape Splash review

Jan 15th, 2020

We visited the resort after Christmas....for a family New Years getaway in the sun. We selected the resort mostly for the water park......to occupy our 6 year old. The vacation wasn’t a failure, but we won’t be back, nor could we recommend it to others. Here’s my balanced assessment. Cons: 1. The food was terrible. We stayed at the Cove....which gave us access to a limited access restaurant there. Breakfast was good, if ordered a la carte, but the buffet was small and poor quality. We tried other restaurants at the resort.....the Italian was terrible...the Seaside Grill was OK’ish.....and the buffet failed us multiple times, even though it had a very broad selection. We actually went next door to the Hard Rock one night to get a better meal....which says a lot right there. Sadly....my best meals were the oatmeal for breakfast, and a burger and hot dog for lunch on separate occasions. Two thumbs down on the kitchens. 2. The drinks....were not much better than the food. Drink beer when you’re there. Except for the gin....the alcohol was bottom shelf....at least the vodka and tequila. I’m blaming the quality of the ingredients here. The lobby bar at the Cove was more passable...as they had mid-tier products for vodka and rum. We switched to ordering half red wine with half OJ....to make a rough Sangria for the back half of the week. We couldn’t take another cocktail. 3. The beach. It appears man made...but it looks nice enough. The problem....was the smell. Think about a whiff between swamp gas or septic. It’s weedy....which makes for better snorkelling, but among the weeds, the bottom is sludgey, not sandy. There are a few strips of sand that are enjoyable to walk out on,..and that’s where you see everyone congregate. Our room at The Cove overlooked the beach....and sadly....we rarely used it. 4. Beach and pool chairs. Get them while they’re free. Hotel policy says that you can’t hold them unoccupied for more than 30 minutes. This rule was neither enforced nor obeyed. If you aren’t laying claim by 7:30 AM, you are not getting one. 5. Towels. They must have become scarce. I heard multiple complaints about room towels by the guests. We had 3 people in our room....and had 2 towels. I talked to another guest who had 4 people....and one towel. I am not sure why they were short. Two calls to room service, followed by promises of more towels, did not materialize in any being delivered. We relied on our Butler to drop off pool towels for us the night before. Pool towels, you have to queue for. I was happy we had an arrangement with our assigned Butler.....as I saw people lined up for more than 30 minutes in the morning to get pool towels. ...no doubt to mark their chairs as occupied in the morning. 6. Room. Very tight. Bathroom....one person at a time. Doors adjoining the neighbour’s room are poor sound barriers. Very noisy....so watch your voice level. Pros: 1. We had great weather.. sunny and not too hot. Nice breeze. 2. Kids Club......our child loved it. Lots of arts and crafts and stage opportunities. The staff did a great job....freeing up mum and dad for some relaxation. 3. Water park/slides. We chose the resort for the park.....and it did not disappoint. The slides are tall and fast, and the lazy river has a good current. 4. Scuba. The rental equipment was in better shape than I would have imagined. The service was great. The dives themselves....were so so.....and for whatever reason, the dive master was determined to keep them to 45 minutes max. You’ll come up with plenty of air left. 5. Butler. If you stay at the Cove (beachfront rooms) they assign you a butler. Vinroy....helped us out with beach towels and dinner reservations. He was a great help. Two thumbs up for Vinroy. 6. Staff. The staff were generally quite friendly. Summary: My wife and I were disappointed with the above, but enjoyed good weather and a relaxing trip, so, as first mentioned, not a total failure. My daughter loved the kid’s club and the water park. She’ll tell you it was the best vacation ever. She would go back....we would not. Management tips: Some of the issues are easily overcome....it just needs some small management interventions. 1. Invest in room towels. That you are shorting guests is crazy. There should be at least a towel per guest. You know who’s coming....plan ahead. 2. Place pool towel dispensers around the pools....to provide clean towels on demand.....and have receptacles for the used towels. People left them lying on chairs....which made them look reserved....or took them back to their rooms. 3. Address the chair issue. When I went to dive at about 7:30 AM and walked by the pools and along the beach, I estimate that 80% of the chairs were already claimed. ..with few actual occupants. You need more chairs.....and better policy enforcement. 4. Invest in better bar products. I’m not asking for top shelf. Mid-shelf would do. The drink quality was poor. 5. Investigate the food quality. The hotel ownership is Italian. Have them visit the Italian restaurant ..and tell me how it’s considered Italian. The pictures below do the resort more justice than it deserves. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

horrible resort

Jan 14th, 2020

First of all i must say that the pictures look like NOTHING on the website. Our first night the shower in my room didnt work for at least 15 hrs I couldnt shower. This looked nothing like a resort it looks like a water park instead.the rooms look like if we were still in the 80's.They only have one buffet. If you looking for a resort dont go to sunscape splash I regret this big time and i saw the reviews on the cheap Caribbean website and i should of listen to them whoever is reading this dont make the same mistake trust me I did,DONT do it. if anybody is looking for a great resort that's worth it they to get something like bahia principe or dreams u wont regret that. That's an resort those resort will take ur breath away.i meant a great lady who's a staff in sunscape splash her name is melonie she was really helpful i love the way she took care of us she was really nice and great I would never forget how she spend time with my family.spending a whole week here was a waste of time still waiting on cheap Caribbean to call me to relocate me to another resort and still no answer TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Falisha - Bartender

Jan 14th, 2020

My girlfriend and I met Felisha while she was bartending and she was AWESOME. She went out of her way to say hi to us whenever we saw her and remembered our names the whole week! She was very personable, friendly, approachable, funny and overall made the trip amazing! Promote this girl! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great Stay

Jan 13th, 2020

My family and I had to book into Sunscape at short notice over the New Year's period as we had an awful experience at a nearby resort and decided to check out early. From arrival to departure at Sunscape we were treated like family and fully taken care of by all the staff. The facilities are a little dated but the level of warmth and service from all the staff made us feel totally relaxed and at home. We would definitely return in the future. TRIPADVISOR.COM USER 

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