Sunset Beach Resort Spa and Waterpark All Inclusive

Montego Freeport | Montego Bay, Saint James  [SEE MAP]Montego Bay, Saint James  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 3


Jul 24th, 2020

Coming here to write this review I see this place has changed its name again. It appears that happens frequently here. Our first impression of Sunscape Cove was not very positive. When we arrived we struggled to find someone to help us check-in, even though we were one of maybe 2-3 families checking in. Ladies were sitting at desks playing on their phones or chatting. When we did get started with someone, she sent us to sit on the couches and we were brought drinks (which was awesome). Then a very outgoing gentleman came and sat with us. He was wearing a resort nametag and was extremely welcoming. The woman checking us in shooed him away, saying "I'm not finished, yet...wait your turn!" It turns out he is a representative of UVC (Unlimited Vacation Club) which is their version of timeshare scams. We ended up not getting the full introduction to Sunscape Cove with the actual staff because of the UVC people. When the gentleman brought our bags to our room we asked him questions about WiFi, restaurants, pools, etc. He answered everything but said we should have been given that information at check-in. Nope. Probably because of the high-pressure UVC salesman. The UVC presentation the next morning was tedious and even higher pressure than any timeshare presentation. We did get a decent excursion for our time, but I'm honestly not sure it was worth it. The reviews about towels are all accurate...not enough, worn out, etc. Other resorts we've been to give you a towel card when you check in which you then exchange for a fresh towel and then get your card back when you return said towel. That might help with piles of discarded towels on chairs, running out of towels, etc. The property itself is definitely a 3-star resort at best. Many features are closed or in disrepair or seemingly just abandoned (mini-golf, for example). They count all of the restaurants and bars on their website, but several were closed and had been closed for months, if not years. There are very few tubes for the lazy river. The slides were definitely the highlight, though, when they were open. The "cafe" ran out of items daily. The ice cream machine was broken or out of ice cream more than it was running. And when it was running, the staff seemed annoyed when a child wanted an ice cream cone or an adult wanted a coffee. The beach is rough, no powdered sugar sand here. Make sure you always have water shoes or something similar. The swim-up bar on the family side was ignored. More than once I walked around to get something for our children and was met with a heavy sigh. There are tip jars everywhere, which was unexpected at an all-inclusive, and tips are definitely expected to be given at each one. We were very disappointed in the stunning lack of customer service we experienced throughout the resort (not just us but what we saw in interactions with other families and travelers, as well.) The night entertainment was fabulous, especially the Silver Birds. Extremely talented and so much fun! The cleanliness and disease mitigation throughout was excellent. We traveled just before all of the COVID problems and we were pleased with all the cleaning and hand-sanitizer everywhere. The food was standard resort fare. The chef-stations were the best, but very slow. The view from our room was stunning and definitely worth the upgrade...not sure I would have stayed if the view wasn't so nice. I've never felt "scammed" or taken advantage of on any of my other vacations until now. The excursions were good, but I would not come back to this resort. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5


May 30th, 2020

We still remember this wonderful server. We had an amazing experience and it was not limited to the customer service we received, though it felt like a home away from home due to this wonderful person. I hope everyone receives the same level of care as we did on our family vacation. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Okay Resort 3 Star

Apr 11th, 2020

Booked through Apple vacations on a square deal. We were guaranteed a 5 Apple hotel in Montego Bay. We were given sunscape splash. On arrival we checked in and then we were immediately sat down and were talked to about a timeshare, the last thing we wanted to hear about right after we arrived. The rooms were descent, the mini fridge had a few bottles of soda, a few cans of beer, and a few small water bottles. The pools were nice. The food was okay, nothing too tasty. The waiter were kind for the most part. The bar drinks were just okay. The pina coladas or frozen daquari drinks consisted of the bartender pouring alcohol and the slush mix into a cup and it was not even mixed. After our first dinner and drink experience, we realized this was not truly a 5 Apple resort. We asked to be transferred to one of the Riu hotels, which we have been to before and loved. Their apple reps at the resort were the worst. They said they could email apple and see what can be done, we even understood and were okay work paying the upcharge fee. After Is checking back for 3 days the apple reps said they haven't heard back and seemed to care less. We then found out that for a fee we could be Sunclub members, which included a few special restraunts And a bar. The manager Gave us access to those places and after our experiences there we realized that was how the sunscape splash got its 5 apple rating. The food was much better and the frozen drinks were made properly. I would still only give this place a 4 apple rating compared to other 5 apple places we have been to. The entertainment staff was okay. Not the best. The foam party was fun and the magic and Acrobat shows were amazing. Overall, we probably would not go back to this hotel, especially for the amount of money we paid. We have spent less and have gotten much better numerous times on our all inclusives. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Best Trip Ever

Apr 9th, 2020

Sunscape Splash was BEAUTIFUL !!! Food was GREAT, yes restaurants weren't open all night, but they never claimed to be....not on the website & hours are posted when there. Party Bus to Margaritaville was Awesome, Pool Party was Ridiculous....Old Skool Reggae from Past to Present. Excursions were the Best, Horseback Riding in the Caribbean was an Experience....the excursions are cheaper if you purchase before you get there, so planning is a necessity !! Waddy in the Lobby Bar & his Fire Show should be on TV !!! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Nightmare at Sunscape

Apr 7th, 2020

This was the direst resort I have ever seen in my life. Trip from hell. Staff were nasty and kept asking for tips. Food was old and dry. rooms dirty. No pool towels available. Pool lounge chairs had mold on them. The food was not edible I had to have food delivered daily for me and the kids to eat. Aracade been closed for years. Lazy river only has 2 tubes for use. pools close daily at 6pm before the sun goes down. Beach is dirty no clean sand area for little ones to play. No games available. No basketballs to rent. Ice cream machine shuts down daily at 7pm. No food available at resort 24 hours of the day. Only nice people were the Amstar reps selling you overpriced adventures. A huge waste of a Christmas gift to my kids. I would not stay here if it was free. TRIPADVISOR.COM USER 

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