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at the Sunshine City Prince Hotel Ikebukuro Tokyo
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Large Tour based hotel
Nov 4th, 2019
Myself and my wife stayed here as part of the England Rugby tour. Rooms are on the small side and very dark - small window. Breakfast was OK but not fantastic. There is no bar as such but you can buy a drink in one of the restaurants, but this closes at 9:30pm. The shopping centre is great to have a wander through, we saw a girl band performing. Staff very friendly and spoke a good level of English. The area the hotel is in, Ikebukuro is great for walking round, try to find bar street to drink with the locals and it is on the circular line so it is easy to get around. Not an unpleasant stay. TRIPADVISOR.COM USER
Inefficiency issues, subpar bathroom
Nov 1st, 2019
1. Check in took an hour. There was a line but it shouldn’t have taken that long. I’ve stayed at 5 star hotels to boutique hotels and never had this type of check in experience before. Any request or question you have is a bureaucratic and lengthy process. No one is empowered to do anything without going up a long chain of command. 2. If you’re a foreigner visiting, be aware that they charge per guest, not per room. My reservation was under my name and was a big room that was designed for 2-3 people. When my spouse and I arrived, I was surprised to learn that there would be extra charges attached because he would be in the room even though none of the amenities had changed. This also happened to two businessmen who were checking in next to me. They booked a room with two beds and were surprised to learn that there would be more charges attached. Be aware that some Japanese hotels will do this. If this bothers you, like it did for me, consider looking into hotels that are part of a more upscale global chain. Mathematically, you should check to see what the difference is — if those hotels charge per room and the locals ones like Prince, charge per guest, you might as well stay at a 4 star hotel if the price discrepancy is nominal. 3. The bathroom is atrocious. It looks like a a plastic box they just added on. It feels like you are showering and using a toilet in a trailer versus a hotel. Very low ceilings. I saw 3 different rooms and they were all the same. Toilet in the rooms have low water pressure (although the shower pressure was strong). 4. While the hotel claims to have nonsmoking rooms, we had to change rooms twice because it stunk so badly. 5. Pillows/Towels/amenities - The pillows were incredibly flat and uncomfortable. No body lotion and no bar soap. Expect the bare, bare, bare minimum. Towel count was low. 6. Location - very convenient that there’s a Family Mart convenience store inside and there is a mall attached to the hotel (food not good but the shops had some solid tourist goods). Harakuju, Shinjuku, Shinbuya are at least a 20 mins taxi ride with no traffic. Train stop is about half a mile away and is also a 20-30 min ride to these areas. 7. Breakfast Buffet - it’s not great. Not atrocious but not something you would ever want to pay for out of pocket. We ended up trying to find other places to eat at. In short, if you are looking for a no frills hotel where you can just lay your head at night to rest and the location is close to where you have to be, it’s just fine. The staff is generally polite, some definitely more polite than others. I thought Mr. Kim was wonderful (he is the reason why I’m bumping it up from 2 star to 3) and there’s another woman who spoke English who was helpful. But come with a translator (human or electronic) because it will be easier to communicate. Most of the staff don’t speak English (which I don’t fault them for since it’s Japan but being that it was a hotel, it would have been less frustrating if there was more on staff who could). If you are looking for a place in a trendy, bustling area where it is more of a luxury or comfortable hotel experience, avoid. Japan is a lovely country but next time I plan on spending more and booking at a chain hotel. It’s worth it. Everyone is different but personally, I like being very comfortable when I’m traveling and away from home. TRIPADVISOR.COM USER
Oct 29th, 2019
Hotel is in a good location with rail station only a short walk away and a large shopping mall adjacent. Room and bathroom was small by western standards. Main problem for us was the lack of storage space in the room as there is no cupboard space or shelves in the room or bathroom, just some open hanging space on the wall which meant we had to live out of our suitcases in a room with little space for suitcases. Lack of space was really the only problem we had as the room was clean and beds comfortable, and hotel breakfast buffet was reasonable quality. Check in staff were polite and friendly, and had reasonably good English, however some of the restaurant staff’s english was not very good but they did their best to help when needed. TRIPADVISOR.COM USER
Most Excellent Stay!
Oct 25th, 2019
This hotel had all the offerings of a 5-star hotel, from luxury toiletries to a cell phone guests can use during their stay. Concierge and staff were all very helpful and friendly. While not everyone in the hotel was able to speak English well, their attitude and commitment to quality service definitely made a difference. Would definitely consider staying here again although it is a tad further on the Yamanote line, compared to being in Shinjuku or Shinagawa and requires a 10 to 15-minute walk to the JR Ikebukuro Station. However, for the service they provide, the distance might be worth it. TRIPADVISOR.COM USER
All you could need
Oct 17th, 2019
This hotel is situated in the middle of the sunshine city complex near the Ikebukuro station north east of centre of Tokyo. The room was spacious with twin beds. Bathroom was a prefab unit but it functioned very well but of course there is only room for one person at a time. There are multiple dining options in the hotel or more choice in the shopping complex and streets around the hotel. The service was first class. Highly recommended. TRIPADVISOR.COM USER
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