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at the Super 8 Austin Airport South
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Disaster in Austin
Jan 18th, 2021
Poorly managed, aloof and disinterested staff and management. Waited to check in for about 5 min while the person across the counter was doing her nails. Then she seemed surprised to see me standing there. Loud and aggressive domestic disturbance in the room next to me that could be heard throughout the first floor, no response. Homeless vagrants hanging outside the side entrance in the parking lot. Room did not have TV remote. Staff seemed disinterested, but handed me a 'spare' with an instruction manual in a dozen languages and told to return it when I checked out. No one was present at checkout, a receipt was unavailable. Pass this place by. TRIPADVISOR.COM USER
I would give a zero if I could.
Jan 17th, 2021
The worst Super 8 I have ever stayed at. I called 2 weeks in advance to see if they had an indoor pool & hot tub and was told yes. I also asked about pets was told yes. Get there to check in and was told no pets aloud. Had reservations for 2 nights (2 rooms). Told us we only had 1 night reserved. Finally get to room no coffee pot, asked the front desk for one and was told they would bring one. Never did.Ask for an extra pillow and was asked if we had 2 on each bed and we said yes was told thats all we get but they would find one and bring on to us. Never brought one. The staff was rude and didn't want to get off personal phone calls to help you out. TRIPADVISOR.COM USER
Nov 20th, 2020
Called ahead for late arrival and they could not find the reservation for 10 minutes even when I gave the confirmation #. Frustrating. Very old not updated, smelled musty. Very sketchy neighborhood. Homeless people laying by hotels back entrance dumpster area. Duct tape on entrance door. Nice staff. Bed actually good. The bedspreads were probably the original though. TRIPADVISOR.COM USER
Aug 28th, 2020
The rooms are fantastic, very clean and comfortable beds, but front desk help is so bad, lady was really rude, and looked like if she did not want to help. and no breakfast either, when it was “included” TRIPADVISOR.COM USER
No, just no
Jun 13th, 2020
I thought this would be better than the airport Motel 6 I stayed at previously. I was wrong. Check in was grumpy. The one positive is that the linens, towels, toilet and sink were very clean. The rest? Not so much. Stains on walls; needs completely repainted. Photos show some of the rest. I unfortunately pre-paid or I'd go somewhere else. Thankfully, it's only one night! TRIPADVISOR.COM USER
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