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at the Super 8 Austin Airport South
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Reservation issues with front desk
Feb 12th, 2021
We came to this hotel on our wedding night 10 years ago because it had a hot tub in the room. We decided for our 10 year wedding anniversary on Feb. 5th, that we wanted to come back mostly because of the hot tub. I reserved the room online with the Super 8 Website (not booking.com or other booking site.) The lady at the front desk attempted to give us the wrong room when we clearly had the reservation confirmation to show her. After having a discussion with her (where she tried to tell me that we had to contact booking.com to fix the issue) and realizing I was not going to get anywhere my husband called the Wyndam Customer service number. Once we confirmed the information with them we took the phone back to her and had her listen to the information. At this time she gave us the correct room but tried to charge us an additional $2.00 for the access to the safe although we told her no. She charged us 3 different times for 3 different amounts - the first charge was for the wrong room, second was for the right room and the additional fee for safe, and the third was for the correct room. At check out she told us that the other two additional charges would be removed but only one was. We had to file a dispute with our credit card company to get the second fee back. TRIPADVISOR.COM USER
Disaster in Austin
Jan 18th, 2021
Poorly managed, aloof and disinterested staff and management. Waited to check in for about 5 min while the person across the counter was doing her nails. Then she seemed surprised to see me standing there. Loud and aggressive domestic disturbance in the room next to me that could be heard throughout the first floor, no response. Homeless vagrants hanging outside the side entrance in the parking lot. Room did not have TV remote. Staff seemed disinterested, but handed me a 'spare' with an instruction manual in a dozen languages and told to return it when I checked out. No one was present at checkout, a receipt was unavailable. Pass this place by. TRIPADVISOR.COM USER
I would give a zero if I could.
Jan 17th, 2021
The worst Super 8 I have ever stayed at. I called 2 weeks in advance to see if they had an indoor pool & hot tub and was told yes. I also asked about pets was told yes. Get there to check in and was told no pets aloud. Had reservations for 2 nights (2 rooms). Told us we only had 1 night reserved. Finally get to room no coffee pot, asked the front desk for one and was told they would bring one. Never did.Ask for an extra pillow and was asked if we had 2 on each bed and we said yes was told thats all we get but they would find one and bring on to us. Never brought one. The staff was rude and didn't want to get off personal phone calls to help you out. TRIPADVISOR.COM USER
Nov 20th, 2020
Called ahead for late arrival and they could not find the reservation for 10 minutes even when I gave the confirmation #. Frustrating. Very old not updated, smelled musty. Very sketchy neighborhood. Homeless people laying by hotels back entrance dumpster area. Duct tape on entrance door. Nice staff. Bed actually good. The bedspreads were probably the original though. TRIPADVISOR.COM USER
Aug 28th, 2020
The rooms are fantastic, very clean and comfortable beds, but front desk help is so bad, lady was really rude, and looked like if she did not want to help. and no breakfast either, when it was “included” TRIPADVISOR.COM USER
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