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at the Super 8 Coeur D Alene
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Great price, and location
Jul 15th, 2020
Last minute un-planned stay and by renewing my Windam rewards membership I got a members price which was reasonable. Good linens, clean room. Nice curved shower curtain, a big deal to me. This was so last minute I didn't even have my shave kit, and unfortunately the front desk didn't have any complimentary items. No breakfast because of the COVID thing, they did have coffee though. Room coffee was poor but the lobby coffee was good. Room had fridge, microwave and small ironing board. TRIPADVISOR.COM USER
Terrible customer service
Feb 18th, 2020
I arrived at the building roughly 9:30 PM after a long day of providing training in another community. I had just logged in a 12 hour day which also included a 2.5 hour flight. I approached the front desk, and said my name so the young lady would look me up. She said she could not find me. I then showed her my pre paid receipt. She made a call to a manager. She said in essence that my card had been denied several times between the third party company and her hotel so they cancelled my reservation... I pre paid. This is an issue between the 2 companies, not me, I pre paid, and was charged... I once again showed her my receipt and told her in so many words that I did my part, now Super 8 needs to fix the problem. She raised her voice saying "I'm just doing my job". We went back and forth for a moment and I realized she had no interest in making this right, providing good customer service, or being professional. I gathered my bags and headed for the door. I then said, what will happen when my credit card has been charged? My card by the way has been charged. She again rambled about something between the third party company and Super 8. I said fine and was headed to the door. Across the lobby she yells, "have a nice night"...which about put me in to a tail spin. Terrible customer services. I did the only thing I could do, leave (my paid hotel), and drive the 50 minutes to the next town which I did and rented a wonderful hotel that I have stayed at several times that is the complete opposite of this hotel. I have since received a managers email about this as I emailed the building. Again, with the explanation why my "paid" room was not given to me. Again, terrible customer service. They are very motivated by not having a perceived problem than by fixing a problem they ar part of. TRIPADVISOR.COM USER
Never staying here again
Jan 14th, 2020
The girl that was there when we checked in was very very nice. The girl that was there when we checked out I believe they said her name is Kylie (kaylee)? Is terrible. Rude, condescending… She rolled her eyes when I made a statement to her at the front desk as I was leaving about only having one bath towel in the room and that the room trash baskets didn’t have liners. She didn’t answer the phone when I called down to have more towels brought up to us. She’s the reason I will not be back at this super 8! I called when the assistant manager came to work the same day that we checked out and I was told she would have the manager (Tina) call me on Monday. I still have yet to hear from her. TRIPADVISOR.COM USER
OLD AND DIRTY
Oct 30th, 2019
This hotel is old and dirty with a weird smell in the room. The breakfast was less than desirable with cold food that needed to be microwaved. Not the sort of thing you would expect to pay over $100 a night for. TRIPADVISOR.COM USER
Good value and reasonable stop
Sep 27th, 2019
if just looking for a nights rests while traveling this gets job done at reasonable rates. not sure if there were elevators as didnt see any. but we would take stairs to 2nd floor in any case. and not sure there was any continental breakfast as didnt see any either. i also had one rate online and it was a few dollars more when i called to reserve it so not sure why that changed from the online rate. wasnt just taxes. it is next to freeway and do hear some freeway noise but not too bad. TRIPADVISOR.COM USER
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