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at the Super 8 Fargo/I-29/West Acres Mall
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Do Not Stay Here
Jan 4th, 2020
Booked and paid through Priceline. When I checked out they trtired to charge me again. More than a month after I checked out, I received another charge on my credit card that was almost identical to the price I had already paid for the room months earlier. I called the manager and he said that the paperwork had been all sent in to the head office so he would have to get it back from them and call me back. He nevber called back so I called again and was told the manager was out of the country. I called back several times and was always told the mamnger was out of the country, except for one time when I spoke to another employee and I asked if the mamnager was still out of the country and this employee saud that the managere wasn't out of the country and hadn't been. I never did hear back from them and ended up paying twice for the room as there was nothing I could do about the charges to my credit card. The hotel is a bit of a dive-somewhat outdated and not the cleanest or nicest. Some people seemd to be living there permamnetly-leaving their room doors wide open, grilling in the parking lot, working on their vehicles in the parking lot. Please consider staying elsewhere. TRIPADVISOR.COM USER
Oct 23rd, 2019
We booked our room for $80/night. Construction everywhere. Room smelled horrible. My asthma started up within 15 min of being in the room. The manager said there can’t be mold since it was recently painted- um, not how that works! Hot tub was closed, front door wide open due to construction. Basement rooms have a stick to lock them, no screen- A/C was not working properly and was dirty as well so it was very stuffy. A man was walking around the hotel with bags and open beer (assuming homeless) by our window. The hotel was the worst I have ever been to. I have never left a hotel. They refused to refund even the second night- even though it was still within the time frame to cancel. We went to the holiday inn across the street and although it was almost double the price it was 100% worth it. There was also a police officer circling the hotel and then parked at the front once we left. It should have been a warning sign also when at check in, they write on the bill “no refunds” in pen- red flag and the front desk was on a call with a man asking for the manager about a refund sounding upset. They also said it was free for children on the hotels.com website, then insisted it would be an additional $10/night per child. Sketchy, smelly, dirty. AVOID. I’ve never left anything but a positive review for a hotel just for reference that I am not overly picky but this was just so extremely bad it deserved my time to warn others. The beds seemed comfy but were so high you could barely see the tv- very odd. TRIPADVISOR.COM USER
Oct 9th, 2019
The hotel was about 5-10 minutes from anywhere we wanted to go. The staff were friendly. It was a quiet night for us. Nice breakfast. While there is some parking along the side of the building, we weren't told where to park if that was full. TRIPADVISOR.COM USER
DO NOT STAY HERE !
Jul 31st, 2019
Property is completely run down. The hallways smell musty and they have dehumidifiers running in the hallways to try and remove the smell/mustiness. The King room they were trying to give us was dirty, run down and smelled like a farm. We refused to stay once we saw the room. Front desk staff had run through my credit card for two nights while we went to look at the room and then refused to remove the first night charge. I am dealing with my credit card company over this issue. Please do yourself a favour and do not stay here !!!!! TRIPADVISOR.COM USER
May 22nd, 2019
Staff unfriendly very dirty and wouldn’t recommend this place to anyone. Pool area towels not available not enough seating for breakfast, after all problems being over billed I was told by manager that he could do nothing bout it TRIPADVISOR.COM USER
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