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at the Super 8 Mackinaw City/Bridgeview Area
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Beware, Manager refuses to wear mask at front desk
Nov 24th, 2020
I stayed here for one night and never will again. The general manager, Rick, and his front desk staff refuse to wear masks. The housekeeper did not wear one either. This was in October of 2020 when it was required by law in Michigan. I left here early and notified Wyndham and Super 8. Manager Rick responded to me with a rude phone call in which he hung up on me after telling me they don't have to wear masks as it gives him and his entire staff anxiety. Horrific and ridiculous and DANGEROUS operation of a business. TRIPADVISOR.COM USER
Nov 3rd, 2020
There was no microwave in the room which we needed for my sister micropremie son whom needs bottles heated up still. Also the pool was closed and we did not know this before check in and were not notified of it during check in either. Plus all the vending machines were shut off supposedly due to Covid 19 but they also did not have any other food sources available for our children. TRIPADVISOR.COM USER
Visit up north
Sep 20th, 2020
We were disappointed about the breakfast, and luckily I asked at check in, so we made other plans about eating breakfast. They did allow us to check in a little earlier that the posted time, which we were thankful for, since it had been a long drive. There were little kids running and yelling in the halls after 10 p.m. and the hotel has a quiet time posted in the elevator. TRIPADVISOR.COM USER
Sep 17th, 2020
was lied to when making reservation documented by confirmation order lady said no pet fees but was charged $25 Manager said too bad hotel policy even though by email showed cost and employee said no fee. in bathroom the "heat light" was normal 40 w bulb the container was not enclosed and was open to the 3rd floor insulation and spider webs. Asked maid for microwave told they had one in another room but front desk denied and was observed counselling the maid. cleanliness questionable. TRIPADVISOR.COM USER
Horrible service - horrible staff
Sep 14th, 2020
Management/assistant was completely disrespectful towards our special needs with a special diet. Told us to do what everyone else does and eat out...when asking why we could not get a microwave in our room. We asked if pool was open and was told yes...it was not. We asked if we could cancel our reservation not 5 minutes after checking in due to the microwave and pool...the asst. Manager screamed at us and told us absolutely not we signed the agreement. I'm assuming he had this issue in the past because he reprinted the agreement and circled the fine print in 2 seconds. We asked to see a manager..and of course we were told he is in and out all day...but they would not give us his or her name. Just completely unnecessary. TRIPADVISOR.COM USER
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