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at the Super 8 Waco University Area
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Worst Wyndham Property Ever, TV and WiFi did not work!
Mar 30th, 2021
Wyndham currently has a policy that requires staff and guests to wear a mask when in common areas, and it was clearly posted at the check-in counter. NO member of staff was wearing a mask. The staff did not know the name of the manager or franchisee. When pressed for at least some contact or clue on whom I could have talked with they woman pointed at a plaque that said the manager on duty was "M Demla" The same plaque that was present the previous night. I asked to speak with this person as was told they didn't know how to get ahold of them and that they were not on site. The woman who checked us in was smoking at the main door, next to the sign that said no smoking within 100 feet of the door. AC Unit was falling off the wall; the filter was not very clean, the shower and showerhead were not clean, the curtians were stained and were falling off the curtain rod, the room smelled, and the refrigerator was very loud. The refrigerator was not clean on the outside. The bathroom mirror was flaking apart, and It was clear that the shower head had not been clean at all. Lime or calcium had clogged up the holes on the shower reducing the water pressure to nearly nothing. A shower bar was not properly attached to the wall and came loose while using the shower. TV did not work properly; LOCAL, CBS, NBC, and ABC channels were blocked and required a 4 digit passcode to unlock. Staff refused to help, saying they'd never heard of that being an issue. The headboard/picture was falling off the wall. Onsite vending machines and items that were available for purchase from the staff were overpriced. The only hand sanitizer on the check-in counter was for sale at $1.99 per bottle, less than 3 oz. USB plugs were located on the far wall, 110 outlet was behind the bed, the bed had to be moved to access it. Lampshades were mismatched and were showing lots of wear and tear. The walls were scuffed and paint had bled down the walls. I understand that the pandemic has created issues and for everyone but using it as an excuse to provide substandard service is not acceptible. This isn't a Super 8 it is a Super Flop and a tarnish on the Wyndham brand. TRIPADVISOR.COM USER
Worst Hotel Ever!!!
Jan 25th, 2021
Room was filthy and selled like mold. I would never recommend that anyone stay here, Not even my worst enemy. Someone is going to get sick from the mold . It's awful. Even the most basic claning was not done much less the covid protocols. TRIPADVISOR.COM USER
Awful-I'd rather sleep in my car.
Jan 14th, 2021
Please spend a few more dollars for a real hotel. This one is the worst I've ever seen. Our room, as well as the hallway smelled so bad of cigarette and marijuana smoke I could hardly breathe. When I tried to take a shower the mold smell was overwhelming. Paint was peeling from the walls and ceiling of the bathroom. Drug dealers were working in the parking lot and down the hallway from us. Clearly the management is slacking. TRIPADVISOR.COM USER
Aug 18th, 2020
Love staying at this location. The rates are affordable, and the staff is very friendly and helpful, even through the pandemic. The check in process does make you wait a little long but still great service. I would highly recommend. TRIPADVISOR.COM USER
You get what pay for for. Won't stay again.
Mar 8th, 2020
Cheap and you get what you pay for. Room was adequate,. beds comfortable. Bathroom very small, low water pressure, almost no counter top around the sink so hardly any room to put a toiletries bag because the coffee machine took up most of the space. No hooks on the back of the door for your clothes. No room for two people in the bathroom at the same time. Breakfast very basic; coffee awful, even freshly brewed at 6am. Right next to the freeway so traffic noise was awful!!! all night especially on the ground floor front room 100. Would not stay there again. TRIPADVISOR.COM USER
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