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at the Super 8 by The Galleria / North Dallas
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Double charged!! Dirty tub! Run down!
Mar 18th, 2018
I paid via Expedia. When I checked in the clerk named Paddy, charged me a $51 deposit plus recharged my credit card for the room. He then denied doing it even though I instantly received a notification from my bank on my phone of the additional charges. He then said it was my banks fault and he couldn’t do anything. The next morning, I was told by another clerk that location holds you credit card for the room and deposit until they get paid by Expedia. When I asked for an itemized copy of the receipt, the receipt showed that they were already paid by Expedia, it showed the $51 deposit, and the second charge for the room. In others words, it took $190 to get a $60 room and I now have to wait a week to be credited for the over charges!! The room was extremely run down. Wallpaper falling down and ceiling cracks. The tub had dirty bath water in it upon arrival. TRIPADVISOR.COM USER
Mar 9th, 2018
Wonderful stay, Great Location, updated rooms by the pool is excellent. Only WiFi signal was not stable, staff is very helpful and friendly I met manager Raj Patel in the morning he was very humble too. TRIPADVISOR.COM USER
Nothing like I thought
Feb 6th, 2018
Only stayed one night, nothing like I thought, doesn't look as pictured, & not to far but also not to close to the Galleria Mall as I thought it would be. The rooms need to be remodeled. Need new carpet & furniture in rooms TRIPADVISOR.COM USER
Jan 22nd, 2018
The service was satisfactory and the continental breakfast was pretty good. Other than that I was pretty disappointed. The condition of the room was very bad. There were holes in the wall and dents in the door where it looks like someone had a fit. The quality of the cable was really bad. Based on those things I was concerned on my safety in the room. TRIPADVISOR.COM USER
Good and Bad
Jan 21st, 2018
I almost gave a one star but but I have to give credit for the friendly staff; there are situations beyond their control. The pluses - friendly staff, clean and comfortable bed. Very good breakfast. The negatives- broken faucet in the bathroom shower which prevented the water from coming on. The carpeting was gross. I was afraid to walk barefoot. There was a hole in the bathroom door That looked like the door had been kicked in. TRIPADVISOR.COM USER
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