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at the Sura Hagia Sophia Hotel
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Amazing staff and hotel
Feb 28th, 2021
We travel a lot as a family and have stayed at a lot of hotels. We have also stayed a lot in Turkey. By far this place was amazing. The staff is as incredible. They were more than incredible. From the moment you got to the hotel they made you feel welcomed and it was clear that they really cared. It wasn’t a fake carrying. The staff was very helpful and always friendly and helpful. I was simply blown away at how nice everyone was. The house staff always said hello and were very nice. The breakfast was great, but the staff working the breakfast area was truly above the top. At one point I wanted something and it was clear that the person did not understand me, but rather than let it go that person got someone to find me and see what I wanted. My complements to the people that worked the breakfast area. A special thanks and complement to the concierge, Muhamed. As soon as we made the reservations he contacted me on WhatsApp and made sure I was taken care of. Immediately I felt like I a friend in Istanbul that was there to help and make everything work. At one point we went out for a boat ride on our own only to discover that it was closed due to Covid. I contacted him and he sent the van to pick us up and took us on a sighting seeing trip. Truly amazing staff. They were extra amazing in that we were there during covid and we felt a 100% secure that they were taking care of everything to protect us. In short truly amazing staff and beautiful hotel at the heart of it all. A must stay. TRIPADVISOR.COM USER
Muhammed Alahmar from the concierge department
Feb 28th, 2021
We had an amazing stay at the Sura hagia Sofia hotel in Istanbul. We spent 10 days there and had a great time in this beautiful city. The food and staff at the hotel were more than caring. The location is nothing short of stellar; right by world class monuments and surrounded by restaurants, shopping centers and a tramway! If you ever go to this hotel, ask for Muhammed Alhmar from the concierge dept; he made the trip for the wife and I so easy. He took the time to sit down with us and breakdown what sites we should visit first, what malls to get the best deals at and booked a tour of the bosphorus for us. Fluent in English, Turkish and Arabic he will certainly be of great help to you. He even convinced us to come back with the family this summer to make them discover turkey...the kids will love it just as much as we did! Thank you Muhammed and thank you team Sura hotel! TRIPADVISOR.COM USER
Best hotel to stay in
Feb 26th, 2021
My stay in the hotel was really great. I have really enjoyed it. I am very grateful to the employees of the hotel, especially to Mehti Can, who helped me a lot and made my stay great! I highly recommend this hotel! TRIPADVISOR.COM USER
Amazing Cappadocia Tour
Feb 26th, 2021
The hotel staff was very helpful and they would do their best to satisfy their guest , they have a really professional concierge team sort 3 days spectacular Capadocia tour and kept in touch with us step by step making sure that everything is going as the plan everything was perfect form the cave hotel To the red and green tours especially the marvelous hot air baloon and the sunset Atv tour special thanks to Mr.Muhammed Alahmar and Mr.Yasin from the concierge department and Ms.Eida from the guest relation desk. highly recommend this hotel and will definitely be back TRIPADVISOR.COM USER
Feb 25th, 2021
Very Satisfied with the services. Night time manager, Reza, was excellent. Reza provided us with impromptu accommodations. Thanks to Mr. Muhammed Alahmar from the concierge department for organizing an excellent tour. Will definitely comeback and stay in this hotel. TRIPADVISOR.COM USER
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