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at the Surftides Lincoln City
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GREAT hotel room!
Nov 12th, 2020
We stayed at The Surftides in Lincoln City, OR in August of 2020. I can honestly say this was one of the top hotel rooms I've ever stayed in! Immaculately clean, super hip and comfortable! Terrific color palate and decor - I truly couldn't get over it... The bed was super comfy, the leather couch was great as I can have issues sitting on fabric-covered furniture that everyone and their brother has sat on lol. No carpet on the floor - thank you! Just lots of room to move around and live in for the several days we were there. You cannot get closer to the beach so the deck was amazing for wave-watching. The ONLY thing a person might take issue with is getting down to the sand...it can feel a little creepy(?) as you have to walk under the hotel. If you're a woman walking alone (with a pretty vivid imagination?) you might not dig it.... Other than that - all was pretty darn amazing. I have to admit my sister's room wasn't AS cool as our room...it had been remodeled nicely, too, but ours was just all-around better where her's coulda had a few more awesome touches like ours did ;-) I will never stay anywhere else in Lincoln City from here on out! TRIPADVISOR.COM USER
Nov 12th, 2020
Our stay at Surftides was enjoyable. Beach access on sight was nice. The staff were extremely helpful and friendly. Room was clean and comfortable except the fireplace did not work. In my mind, $5.00 for a ‘purse size’ gel hand sanitizer or an 11.5oz bottle of water is exorbitant considering our double room was $150+. TRIPADVISOR.COM USER
Better places then this!
Oct 11th, 2020
Best thing is the view, no elevator , Old, poor service, very weak Wi FI, when we mentioned it, was told, must be us, they didnt have an issue. Seriously couldnt open an email for three days. Called to ask for fresh towels, got an attitude over that, not a warm place to be. Wont be back. TRIPADVISOR.COM USER
PLEASE READ! Beware and Be Aware of Bait and Switch Pricing!
Sep 22nd, 2020
My husband and I along with our children have been coming to Surftides for approximately 30 years, at least twice a year or more. Although previous years have been wonderful, this past year or two since the new owner/manager has arrived and specifically this visit has brought me to this review. Let me begin by saying the room was fairly clean, the pillows fantastic and the bed soft. The hotel is very old, needs new paint, screens and someone to really care. I booked our reservations about two to three months ago. I was emailed the confirmation Immediately as I had all the years prior. The confirmation included the “Total Price” which never had a breakdown in pricing but always included my 10% return customer discount along with their 10% lodging tax. Upon a day prior to our arrival, I was emailed another confirmation of our upcoming stay, this one included a “Total Price” of approximately 10% more than my original reservation, again with no breakdown in pricing. Just another 10% added. I waited to discuss this discrepancy when we were scheduled to arrive. Upon arrival we were met by a nice young man, one I had never seen before. I explained to him the discrepancy in pricing and after his review he was able to see it as well and went to grab the manager Courtney. I proceeded to explain to her the price switch and went to show her the original confirmation as well as the one they had sent to me a day prior to arrival. She wouldn’t even review them and wouldn’t have any part in discussing it. She simply said that the increase was the price and that was it. The nice young man asked if we should proceed with check in and given the fact that it was my husband and I’s 27th Wedding Anniversary and had we cancelled at that moment, we wouldn’t have had a place to stay after just traveling 500 miles to get there. I was in complete shock! I proceeded to contact the actual new owner Jennifer in hopes of reconciling this issue. I emailed her both copies of my confirmations and explained the LACK of customer service and professionalism her manager displayed only to receive the same treatment from her! My original price was not honored due to their bait and switch pricing. It’s unfortunate that this business was willing to sacrifice such loyal customers for this. I can only imagine how much extra revenue they are generating by this fraudulent activity. Be extremely aware of this practice by this business and review all documents. As a fellow business owner, manager and patron, take this advice and DO NOT STAY here. Do yourself a favor and walk a half mile down the street to their competitor hotels where actually care about their customers. TRIPADVISOR.COM USER
Aug 23rd, 2020
This was a great stay. We were a little worried when we got there, place looked kind of old and no cars there. Our room was not ready, so they upgraded us. The front desk was great and friendly. Room was clean and cute! And good sized! Only down side was walls are a little thin, heard the neighbor kid fall out of bed at 2:00 in the morning. Beach is right there and convenient, it really was a great stay, we will go back. TRIPADVISOR.COM USER
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