Suvretta House

Via Chasellas 1 | St. Moritz 7500  [SEE MAP]St. Moritz  [SEE ADDRESS]

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at the Suvretta House

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Guest Reviews

TripAdvisor Traveler Rating 4

The location in St. Moritz is hard to be beaten. The 2019/2020 season start, needs a push

Dec 8th, 2019

The welcoming at the reception, the concierge, the people who take care of the car... all like coming home again. Just Wonderful! It is easy to remark, that there are many new people working for the hotel. They need their training, for shure, but n e v e r two meters away from guests and not for ten minutes. They mix or forget the orders, but it is just the beginning... it can get better, but also not. The SPA needs a little hand, some things are not as they should be. But the lady in charge makes up for it...perfect friendly service. The hotel needs a caring hand and we shall know soon.... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

A grand hotel....but not necessarily a great hotel

Aug 22nd, 2019

To start...I have been to the area (as well as many other areas of Switzerland) numerous times and I have stayed in a number of hotels in the area. Also, this was a midsummer visit...winter is likely to be much different as skiing and skiers dominate. Given that context, I fail not understand those who think this place is amazing....maybe as a physical structure and in terms of location & amenities....maybe also as in terms of its history.....but certainly not in terms of service (way too fussy & stilted), in terms of value (everything is priced at a high premium) or in terms of ambience in the public area (mostly deadly quiet with servers hanging over you). The location Is spectacular, especially for those with rooms on the SE side of the building where the views stretch over several lakes and take in Corvach and the surrounding mountains. The location is made even better by proximity to the Survetta chair lift with restaurants at the foot of the lift (a bit more upscale) and at the top of the lift (more informal with outdoor seating on several levels to take advantage of the great view). The shuttle bus that connects the hotel with the center of St. Moritz (a 5 minute ride) is a huge plus. Food & beverage......there are three main dining options. The Stube located on the lower floor that serves breakfast as well as other meals in a wood enclosed space. This is the 'informal' dining option. The bar and adjacent lounge area (accompanied most evenings with live 'lounge lizard' music) where there is a very limited menu and a decent, not great, hamburger costs 40 CHF. And, finally, the grand dining hall with chandeliers, linen table clothes, silver utensils, soup preparation stations and waiters in uniforms. This is the 'formal', fine dining option. It is a bit like walking into a Bertolucci movie set (yes, coats & ties or formal gowns are required.....except for certain celebrity guests...and do not be surprised to see some men in tuxedos and women in formal gowns accented with lots of jewelry).....a throwback to an older age. Definitely an older crowd (though, to be fair, there were also families with children in suits present). If you took the half board option you are likely to be offered a table near one of the wait stations or by one of the entry doors....the maitre d'hotel was definitely not pleased when asked if another, quieter location was possible....the tables by the windows are for 'known' guests and those ordering ala carte while the middle tables were mostly occupied by groups. But seating is not the real is the ambience of the room with waiters scurrying to & fro, the numerous diners (well over 150) and the feeling that you are at a hotel banquet, not a refined, fine dining establishment with personalized service and individually prepared dishes. Rooms.....there are somewhere over 120 rooms (some counts say 170) in the hotel. My guess is that there are at least 30 different room types on the 6 guest room floors ranging from small/standard Swiss rooms (16 -18 square meters) to large suites (60+square meters). A few clues to room choice: deluxe means a bit larger; 4th floor means the possibility of a small balcony; 6th floor means small windows; southeast side means views of the lake; and, northeast side means somewhat lower prices with views of the mountains, the parking area and the various work areas of the hotel. Even the small rooms are well done, meticulously cleaned with very good beds and bedding. Indoor amenities include: art and clothing shops; spa and personal care areas; children's play area; very large pool; good gym and sauna. One could spend their time at the hotel indoors. Outdoor amenities: tennis courts; lawn chess; lawn seating; winter sports areas; golf course and driving range; children's play area; and, outdoor food & beverage areas. All this plus spectacular views from almost any vantage. Bottom line: if you are fortunate and are assigned a very good room that makes up for a lot of things (I had a nice room with great views). I would avoid the 1/2 board option and either dine outside the hotel or in the bar/lounge area. Definitely takes advantage of the shuttle to St. Moritz as well as the Suvretta chair lift (and the restaurants at the top and bottom of the lift....the one at the top of the lift is tremendous. Take time to interact with the concierge staff.....I found them to be less formal and quite helpful. Enjoy the grounds and the many amenities. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

A large let own down but still unique

Aug 19th, 2019

During the 1970s and 1980s, I was privileged to visit the Suvretta House regularly with my parents who came annually for curling and skiing. It was a marvelous time and an incredible hotel with outstanding service starting with its General Manager Mr. Muller, a great staff and friendly long time guests. Although I'm aware that "you can't go back in time" I greatly anticipated returning for a great summer stay. However, although the train pickup in a Tesla Model S was exciting (used to be a RR), the 5th floor room was very nice, staff was superb, the dining room service including the cheese trolley was wonderful, the stubli was modernized, etc.. , the hotel, despite high prices, was operating at a lower level than many of the recent five star hotels we've recently stayed at. It's a great shame to rely on the past. One of my first and greatest longstanding memories of the "old" Suvretta was the personal and deep greeting from the General Manager. During our visit, he never once showed nor did any staff send his apology. A huge shame. In addition, although we had a nice valley room with humongous four closets, the newly redesigned room had multiple modern design flaws: two bathroom doors that banged into each other, totally inadequate numb of USB and electric outlets compared to many other five star hotels we've enjoyed. Our conclusion, it's still beautiful and located in a superb away from the city location, but lacks the personal GM attention of the best five star hotels that we've enjoyed. I couldn't even find his name on the Suvretta web site. I don't know why he's hiding?. As a result, we have no desire to return to a hotel that has lost its deepest personal touch when there are so many great alternatives in St. Moritz and the Egad in. We may return out of curiosity only to see it the Suvretta House gets its mojo back. Its very true that you can't go home again but I never expected such a personal let down. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

One Word, AMAZING!!!

Aug 6th, 2019

We spent a few days in the Suvretta house last march, everything was perfect and up to the standing of a 5 stars hotel, the staff is very friendly and professional and the food was just amazing. We will return TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Room with a view

Jun 9th, 2019

This hotel is AMAZING. Best of the best. Stay here!! Eat here!! Swim here!! Pamper your eyes even when you’re brushing teeth in toilet. Little advise, do something with the Vietnamese noodle soup. It didnt quite taste like viet pho’. TRIPADVISOR.COM USER 

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