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at the TRYP Sao Paulo Itaim Hotel
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Nice staff but needs a lot of work to be considered a Hilton property
Sep 10th, 2020
First let me say, the staff here has a great heart and the people there are quite nice. They did their best to accommodate us but there were a few things that were lacking. I am a diamond member of Hilton and was offered an upgrade which was a nice perk, however the room offered was a split level that was old and had an odd smell. We were then moved to a standard room which had nice renovation, but a very small bathroom that did not have very hot water (it was mildly warm). Also, we should be entitled to free bottles of water daily, but they only offered 2 for the entire stay, and they tried to charge for them which my wife caught in the bill. This was also the case in coffee capsules. I originally booked 14 days but we left after about 8 due to those and a few other issues. The two main elevators were out for a couple of days, the breakfast was ..... less than desirable.... and the cleaning was only once every three days. For the cleaning, I can understand COVID concerns but we moved down the street to a bigger one bedroom hotel, at a cheaper price, nicer breakfast, and more amenities. If you are a frequent traveler I would not suggest to stay here. Again, the staff was very pleasant and did what they could, but it is not what I expect from a Hilton property. TRIPADVISOR.COM USER
Emilly and staff was very helpful!!
Apr 14th, 2020
Thank you so much for your help during my trip on mid March. Emilly was very helpful and providing helpful information as to where to shop, dine and visit. We had a good time. Rooms are clean and even tough my trip was paid for 4 nights and I was only able to use 3 and couldn't get a refund from the office, Emilly and the front desk team was helpful otherwise. TRIPADVISOR.COM USER
Good business hotel
Mar 16th, 2020
Stayed here for about 5 days as I had to work in Sāo Paulo and I must say I really enjoyed my stay. The room was very clean and spacious and the beds for me were really comfortable. The breakfast is very good with lots to choose from and you can order your eggs any way you like them. Great strong coffee so I was happy! The minibar is filled and cheap. $2,5 for a beer is actually seriously cheap for a minibar and it was the first time in years they had to restock it daily for me. What could have made my experience perfect would have been a water cooker with purified water. That wat I could have made some tea or coffee while working in my room. Other than that.... a very good experience Oh and loads and loads of restaurants on walking distance .... perfect food really close! TRIPADVISOR.COM USER
Good hotel, clean and professional, centrally located
Mar 13th, 2020
This is a good hotel. Just switched over to Hilton Doubletree Branding. Hotel is undergoing renovations. This is a good stay. Rooms nice and clean. Breakfast included. Friendly service. Centrally located to some good eats and drinks within a short walk. Good stay. Would stay again in São Paulo. TRIPADVISOR.COM USER
Good hotel with exceptional staff
Feb 27th, 2020
The hotel is currently undergoing renovations and switching to a Hilton brand. The staff were super nice and extremely helpful all the time. The hotel is in a great area with many good restaurants in a safe walking distance. The breakfast is excellent and always fresh with fruit, breads and meats available. I'm looking forward to seeing what the renovation looks like when finished. TRIPADVISOR.COM USER
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