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at the Tennerhof Gourmet & Spa de Charme Hotel
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Feb 24th, 2020
I stayed with my wife for the weekend. The staff were so nice, courteous and attentive The room and the spa were also excellent and pleasant. We enjoyed a wonderful breakfast with an amazing variety of dishes. We had great dinner in the hotel’s restaurant and the Romerhof restaurant; both were delicious with attentive and professional waiters. Thé hôtel staff helped us to find an excellent ski guide (Tony from Snowsports) There is also a very convenient shuttle from the hotel to town which is also available for the ride back with a call to the hotel TRIPADVISOR.COM USER
Amazing staff, restaurant and views! A solid 4+ rating!
Jan 22nd, 2020
We stayed a long weekend in ski season and were very impressed with the gracious staff, amazing views, food and service in restaurants and proximity to everything Kitzbühel. The only "downside" was (a) no indoor/outdoor pool and (b) smoke from staff and guests smoking right outside our windows made its way into our room. These are very minor issues though, but only things keeping this from being a slam-dunk 5 star review. TRIPADVISOR.COM USER
Jan 2nd, 2020
We flew in from various parts of the world for a family White Christmas at the Tennerhof. Not disappointed; rooms and facilities wonderful, food (half board dinners) outstanding.Moreover, the attentiveness, assistance and general care from the staff made our stay memorable. Thanks to all. TRIPADVISOR.COM USER
Not what it looks on pictures
Oct 26th, 2019
First of all, I would like to say that I love travelling and especially staying in luxury hotels, therefore I do have a good knowledge on what 5 stars hotels are and should be like, furthermore the services, the comfort, the professionality and simply the standards they should provide. Also, in this review I'm just reporting the big events/things and I am omitting on the many little things, otherwise it really gets long. I planned a vacation with my family in Austria-Bavaria. I found Terrenhof hotel which was in a good location for our plans and from the pictures it looked very nice. In addition, it also had the Leading Spa Resort award which really made me want to go there. As soon as we arrive our expectations got broken. Despite the reception girl was very polite, the service was clearly lacking of experience and simply rationality. With a bit of unnecessary confusion, we get accompanied to the rooms via an ugly and dated elevator that then was followed by a not much nicer corridor. We finally got to our rooms but the situation did not get any better. Despite we got an upgrade, the rooms looked not like the pictures. They were way uglier, looked very dated and were just not comfortable -at least not the comfort you expect from a 5 star hotel...they looked more like a 3 star-. The toilets were bad. Incredibly not functional and simply not nice. Me and my family felt very lied to. In the pictures the hotel looked really nice and with a touch of traditional Austrian culture but in the reality it seemed more like a 3 star hotel with a nice entrance. I guess they have the best photographer ever and that he only takes pictures at the presentable areas omitting every single ugly element. Very disappointed we decide to try their “rewarded” spa. Again, one more dated area that was not kept in good conditions and clearly needed renovation works. I could not believe that this spa got any kind of rewards. Apart from the things I just described, there was no one working full time there, their steam room was made of the ugliest plastic, there were dirty towels everywhere and to be honest it didn’t have many services. I have been to so many very beautiful spas and none of them has rewards and it’s just crazy for me to think that this one does and that the hotel literally writes in any place possible that they have this Leading Spa Resort award -even on the breakfast menu..................-. As if this was not enough, on the morning I decided to go back there and do a bit of sauna. As I enter i see that everything was shut down -and the facility rooms didn’t even look like they have been cleaned-. I then went upstairs to the reception only wearing a towel since, as I previously stated, there is no one working full time at the spa to ask for explanations and I get told that they turn on the spa facilities only from 4pm but that, since I requested it, they would have send someone to turn them on. I was just shocked. They write about the spa everywhere and then they don’t even have it switched on? It’s just shocking. At this point I just refuse to wait there for half an hour and go back to my room to get dressed and finally check out. Overall it was a very bad experience. It just felt like a lie to get my money. TRIPADVISOR.COM USER
Sep 20th, 2019
We recently returned from a weeks stay at the Tennerhof for a hiking holiday in Kitzbuhel. The hotel staff are all so friendly and could not have been more helpful during our stay. The room was lovely and spacious and always so clean. The only suggestion we would have is the pillows were not very firm at all. We stayed on a half board basis and the evening meals were all amazing and everything was delicious. The restaurant staff would happily offer alternatives to anything that wasn’t to your taste and we always left feeling stuffed! Breakfast was great too with a large continental selection and options to order cooked items as well. The spa was also very clean we used both the indoor and outdoor pools during our stay and the hot tub to rest our legs after a days hiking! The location is fairly central only a 5 minute walk to the town centre and easy access to the main cable cars. We would highly recommend this hotel to anyone looking to stay in Kitzbuhel. TRIPADVISOR.COM USER
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