Teton Mountain Lodge & Spa, A Noble House Resort

3385 Cody Lane | Teton Village, WY 83025  [SEE MAP]Teton Village, WY  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 4

Teton Mountain Lodge

Oct 15th, 2020

I would highly recommend the Teton Mountain Lodge. The place is lovely and very comfortable but the best part was how friendly, helpful and knowledgeable the entire staff was. I would certainly stay again and recommend. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Honestly speaking

Oct 10th, 2020

So this hotel has been on my radar for years of coming to the area. Always pretty expensive. This year with Covid and really wanting to get away. I splurged. What I noticed immediately, the pictures I seen were pictures that may have been taken when it was brand new. It had a run down look and feel to it. Our studio room was so so small and the only bed was a Murphy bed that folded down from the wall. ( It was not comfortable and my husband slept on the couch) This I will take blame for, not reading the fine print. The one thing I did really enjoy, was the hot tub on the roof. I feel that you are paying mostly for the location of this hotel, in the Teton Village , ski area. I would not stay here again, and what I thought was going to be my favorite stay, ended up being my least favorite with lots more spent. Lower prices and a make over is needed. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great place to stay!

Sep 22nd, 2020

We booked the trip through Unsold.com and the rate was incredible... The stay was everything we could have expected, friendly helpful staff, comfortable beds, great food. The hotel is at the foot of the Teton Mountains and accessible to shoping and restaurants. I will definitely book with Unsold for my next trip! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Weekend getaway

Sep 20th, 2020

For the price paid - I would say stay at Hotel Jackson. This place is over priced and under delivers. We checked into Teton Thursday to Sunday. This was half business/half pleasure trip. We were Denied a late check out Requested 2 additional towels because they do not clean the room, did not receive any I called to have room cleaned because we were working and eating in room, said no we do not clean until you check out due to Covid. No-this is ownership taking this opportunity to decrease expense. We work and travel a lot, their are many operators keeping the service high and the experience exceptional all during covid. Well, note to Teton mgmt, your customer service is severely lacking all throughout the resort. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Good location but that staff make you feel like they are doing you a favor

Sep 7th, 2020

From beginning to end I'd say the staff including the spa manager and front desk were imcompatible with the concept of customer service. One of the front desk staff sent my fiancé and me to Jenny Lake to rent kayaks. 45 minutes in the car we show up to Jenny lake and "oh we haven't rent kayaks all year." Waste of 1.5 hours of drive. Front staff "ooops sorry, thanks." It's not like it was a random weekend they stopped. Literally all year no kayaking and the concierge of a hotel doesn't think to check that before sending their guests on a long ride. Then after that it's an apology we "make mistakes". Customer service is "let me make it up to you and buy you lunch, or a beer." We got nothing. This theme continued throughout include the spa manager who booked our massages but failed to tell us the spa (steam room etc.) was only available for 20 minutes prior to the massage. only through a text did I receive the notice which happened during a long hike without service. Fast forward back to the hotel, I called and the front staff says "sure you can use the spa for the whole day." Again she was wrong and "oops mistake, my bad." So I simply asked to cancel the massage and that's when the braindead spa manager said "sorry you can't cancel with 24 hors." I mean come on, they sneak in limited hours and change the whole experience and then try to play hardball? The spa manager said it was for Covid which I respect, and tried putting words in my mouth like I was challenging Covid rules. Not the case, I was saying they didn't disclose the limitation and there fore should return my money if asked. She said "sir we are all doing our best with Covid to be flexible so please." Of course where is the flexibility with her when it comes to canceling something that wasn't disclosed upfront. one sided flexibility? FINALLY I had to say I didn't feel well and was worried I may have Covid for her to cancel my massage without penalty. but guess what, she said she wouldn't cancel my finances because she "looked fine and healthy." Since when did the spa manager become a doctor and had she not heard of asymptotic people? If I didn't write this next sentence I would bet a thousand bucks they would respond "sir we credited your massages .in the end". That's not the point, it's the painful process between start and finish that separates good trips from bad ones. it's the process not the end result. The real kicker is most of the staff seemed very irritated with guests in general as though we were intruding on their turf? I mean don't take our money then. btw this was my engagement anniversary and first trip out of Covid and literally not one bottle or wine or complimentary anything. I am not looking for freebies but I do own a small business and when a client is unhappy I make it up to them with something. I don't just refund their money and say take a hike (pun intended). TRIPADVISOR.COM USER 

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