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at the Thavorn Palm Beach Resort Phuket
Stay badly affected by the Covid virus
Apr 21st, 2020
This was our second stay at the Thavorn. It's difficult to write a review as the Covid virus definitely affected our stay, though I feel it unfair to mark down the hotel for this as there was little they could do. The pools were all closed when we arrived and by the end of the stay the beach and restaurants nearby were closed as well. Very few guests and it was clear the hotel was in the process of shutting down. Not the fault of the hotel of course. We had a large two bedroom suite which was clean and appeared newly decorated. Wifi was good, breakfast also good, though a bit lacking near the end but understandably so as there were only a handful of guests. Staff were friendly, the grounds lovely. We did get our original flight home cancelled and the hotel let us to move to cheaper rooms for a few days unplanned stay and a complementary late check out on the last day. Not the ending to our holiday we wanted but I'd say the Thavorn did their best under the corcumstances. TRIPADVISOR.COM USER
Very inconsistent or non-existing reservations costumer service.
Mar 31st, 2020
I made reservations in December for the month of March. I acknowledge that this was a non-refundable reservation, but this wat before the current COVID-19 issue. During February the airline canceled my flight, leaving me with no way to get to Thailand. After a formal request the hotel refused a refund or re-book for next year, but gladly offer me to re-book until October. OK, but this is monsoon season and at the same price, even though this is off season time and it tends to be significantly cheaper. To everyone’s surprise, I guess they noticed I did not check in, and their customer service (Chanika N.) reply to me that they did could re-book me for next year with a surcharge. I agreed and requested to pay the charge on arrival. After some back and forth emailing and calling I mentioned that most touristic facilities are working refunds to tourists and at the same time Thavorn was asking for more money. Sutthida Tri-Ngam replied me back waving the fee. I agreed and called the hotel to get a confirmation number and another person told me the very next day that I needed to pay in advance to avoid a change in price and secure the room! I stated that I already paid more than $1500 so I did not want to pay more until I got there. The customer service staff was pretty inconsistent through this whole affair and from the point of view of recurrent client/extended family of recurrent clients (not anymore in this case) the Hotel still is prioritizing short term profit versus a long-term relationship. So, I would advise to just exercise extra care if you decide to conduct business in this facility. Take care, Tatiana Moukoufa TRIPADVISOR.COM USER
Wow!! Excellent resort!
Mar 26th, 2020
Amazing and wonderful staff-especially Bee and Faii-plus beautiful grounds! Breathtaking resort and amenities! Thavorn is the premiere location and the only beachfront hotel in the area. Be prepared to be treated like royalty here. Had an amazing trip! Thank you so much! TRIPADVISOR.COM USER
Mar 20th, 2020
Absolutely wonderfull from start staff can not do enough and always attentativ thank you JJ, Wan,Faii, Beauti & M will definitly be back . Accomodation satisfactory and food always tasty with nice variety TRIPADVISOR.COM USER
Mar 19th, 2020
My husband and I went on vacation. We are from Russia. We were in Thailand for the first time. The nature is very beautiful here. We love swimming in the sea. We really enjoyed it here. We stayed in a great hotel! We love Wan very much! TRIPADVISOR.COM USER
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