The Alexander All Suite Oceanfront Resort

5225 Collins Avenue | Miami Beach, FL 33140-2570  [SEE MAP]Miami Beach, FL  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 1

Terrible. Dirty. Had to leave

Feb 27th, 2021

The room was gross. Walls were dirty and covered in primer. No art in the walls but the screws and nail holes sticking out. The couch had stains on it. Closet doors were old and busted. You don’t but guest rooms under Reno. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Stay here at your own risk

Feb 5th, 2021

I did not want to write such a negative response and attempted to communicate with hotel management numerous times while at the hotel and after leaving. I emailed numerous times but no response which leaves me no choice but to warn people who are thinking of staying here. We checked in Thurs eve late. It was a busy time as the hotel was almost fully booked. The person checking me in was overwhelmed and disorganized because another patron was having difficulty with her reservation. SHe asked me the same question numerous times, asked for my ID, gave it back and asked for it again even though we saw her make a copy. We arrived at the room and the floor was dirty in the entire apt. Fri morning at 9 I went down to request that they come and clean the floor in the room and change the sheets cuz they looked like there were stains. We left at 10:30. WHen we returned midafternoon it was clear they had been in the room because the beds were made but the floor was still filthy. I went to complain and they said someone would come. Then they said it was canceled because they hv pictures and the floor looks clean. WHAT???!!! How do you see dirt and dust in a picture. The hskpg supervisor came to the room and refused to acknowledge the floor was dirty. Finally a woman from the front desk came up and saw the dirty make up brush that was there from when we checked in and agreed to send someone to clean. At 330 she came up and asked me to step out while she cleaned. I had been out for 4 hours. I was not leaving again because they couldnt send someone earlier. I offered to put on a mask and work around her. There were no towels at the pool for 2 hours Sunday evening and when I came down at 9 am Tues morning there were no towels before 10. The elevators frequently broke. A friend got stuck in it. The chairs in my apartment were broken. the toilet overflowed while we were out. The list goes on and on but the service was the absolute worst. To not clean a dirty floor because you say you have pictures? How insane. Stay here at your own risk. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Watch your tab they add their own tip at pool bar

Feb 5th, 2021

We went there and they already added the gratuity to the bill we left extra in cash so that wouldn’t be on the card and they added their own tip to the card. I had seen in a review this happens in Miami often. The bartenders were Fun, friendly people but thief’s so DO NOT go there unless your paying cash. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Worst “Hotel” in Miami

Feb 4th, 2021

DO NOT EVEN TRY IT. By far the worst experience we have ever had in the hotel industry. Rooms are run down with almost nothing working. The staff is legitimately clueless. I have never written a review about anything in my life and feel so strongly about the awfulness of this establishment that I felt it was my obligation to society. Just to state a fact - 90% of the guests are Hasidic Jews. Go literally anywhere else in Miami - nothing can be this bad. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Over priced - Just Bad

Jan 20th, 2021

Common areas are run down and dirty. Rooms are worse. Outdated furniture (1970s era) , smell and nothing works (TV, phone, locks). Pool area filled w garbage and people bringing in food and drinks from the outside. Best advise stay away !!! TRIPADVISOR.COM USER 

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