The Alexandrian, Autograph Collection

480 King Street | Alexandria, VA 22314  [SEE MAP]Alexandria, VA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Human Feces Found.... Disgusting

Jan 25th, 2020

Had a disgusting experience at the Alexandrian which is located in one of my favorite neighborhoods in the country, Old Town Alexandria. When my family and I got to our hotel room after mid-night we went straight to bed. The next morning my wife got up to shower and as she got out of the shower she noticed the FECES on the side of the toilet. This was a major concern first because my wife is a "Germaphobe" and second because its feces and with feces come disease. My wife calls the front desk and speaks to the front desk supervisor, the supervisor assures that she will make this right. You would assume she would bring someone in to clean the FECES off the toilet but that never happened. What she did do was promise to give us 50,000 Marriott Reward points which she said should be enough to stay pretty much anywhere for a 2 night stay. In addition she said that she will try and figure out how we could get reimbursed for the room being that we booked the room through Expedia. At the end of all this the Alexandrian staff did not keep their promise of providing us with 50,000 Marriott Reward points instead they provided us with 15,000 Marriott Reward points arguing that they never offered us 50,000 points and that the offer was always 15,000 points. This is quite simply not true and proof of that is that the supervisor mentioned that with the 50,000 points we would be able to stay pretty much anywhere for 2 nights. I recently did a search using my Bonvoy account on how many points it would cost to stay at a Marriott in Alexandria for the weekend and 50,000 points is about what it would cost to stay at a Marriott hotel in the Alexandria area for the weekend. In fact when I did the search it was going to cost 60,000 points to stay at the Alexandrian for the weekend. The supervisor knew what she was saying when she promised the 50,000 points but its super disappointing that the Alexandrian isn't coming through on their promise. In short I'm severely disappointed in how the Alexandrian couldn't come through on their promise. I've been a Marriott member since 2012 and I'm currently a Gold Elite member and once was a Platinum member. One would assume that the issue would have been resolved much quicker including the 50,000 points but to this day we haven't received our 50,000 points after a stay at the Alexandrian the night of December 29, 2019. Not to mention the room was stuffy and the A/C controls weren't working. On top of that the door handle to the mini-fridge was also broken. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Stay on our Anniversary

Dec 31st, 2019

Old Town Alexandria is our go-to destination for the occasional getaway. We typically stay on the outskirts, still in walking distance but at less expensive hotels. We decided to spend a little bit more to stay on King St. since it was our anniversary. We are so glad we chose the Alexandrian. Everything about our stay met or exceeded our expectations. The location could not be better, each employee we encountered was so pleasant and helpful - front desk, restaurant, housekeeping.The rooms are beautiful, clean, and quiet. The rate we paid was reasonable and included self-parking which is conveniently on-site. We will be back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

2nd time here

Dec 31st, 2019

First time staying here was wonderful so we booked again, this time is a total nightmare. We arrived yesterday checked in,upon arriving to our room, our room door was propped open, walked into the room it was dis shoveled. After our 3 hour drive in we wanted to relax in our room on the 2nd floor, for 2 hours house keeping was screaming up and down the hall slamming every god dam door. We brushed it off as oh well it’s the middle of the day! 2nd day here we were woke up at 8am by house keeping screaming and yelling up and down the hall. It’s now 9:30am and I guess construction is going on next door the non stop yelling and hammer banging. Very disappointed in this stay, also would like to add our bathroom was not stocked with towels and down right dirty with mold covering the bathtub. For what this hotel chargers they don’t seem to take care of the rooms TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Lost and Found..........

Dec 30th, 2019

My Christmas stay at the Alexandrian was sadly a terrible experience! Firstly I stayed here when it was a Kimpton Hotel a few years ago, it was a wonderful experience, the rooms were dark and cozy, the wallpaper and finishes were rich in color and textures it was fabulous. Walking into my room this time was a very different experience. It looked like they took away all of the beautiful dark finished and added cheap ones. The items they kept like the ornate gold full length mirrors are fabulous but now look out of place in these re-decorated rooms. I was staying on the third floor overlooking the Taco Bell Cantina. This was fine. But I would have thought since they had made renovations since the last time I stayed at this location that they could have added some noise canceling capabilities, they did not. It was loud until about 12:30 AM. The final "piece de resistance" I accidentally left my Bose noise cancelling headphones on my charger in the room. I knew the exact location where they were left and called the hotel about 2 hours after checking out once I realized my headphones were not in my luggage. When I called the hotel I left a message with Lost and Found and then called the front desk to see if I could get it handled with a concierge as I did not get the chance to speak with an actual person. (One of the front desk women explained to be I needed to go on a website, "lostmystuff.com" something like that, with no details or code whatsoever, if you go to this site the only way it works is if you have a code from the hotel, so thanks for that waste of time). After being bounced around on the phone and making three calls I finally got a human who was willing to help. The concierge I spoke with, Steven was very nice and told me he would handle it all personally. I relayed the specifics on the location/color/make/model of the headphones and charger and was told I would be getting a return call later that day. The return call did not happen, I called to speak with Steven the following day as my flight home arrived late and was then bounced around House Keeping and the Front Desk. Once I finally got a hold of an actual person willing to speak with me I was told that the headphones were not found in the room, only the charger.... I don't think I need to go into further detail about their lack of politeness. I also can hope anyone reading this review can take this to heart and understand if you leave something in a room at the Alexandrian, especially one of value it will be stollen and you will be told it wasn't in the room! The only highlights: The restaurant in the hotel, the cozy fireplace in the lobby TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Very nice, will return

Dec 15th, 2019

Attended a wedding at The Alexandrian this weekend. It was very enjoyable. The rooms at this hotel are very spacious and well appointed. The beds were very comfortable and the linens were quality. The room was clean and the entire hotel was well maintained and very nice. The only oddity was there was no hot water for my shower. That’s the only thing that kept this from getting five stars. Will definitely stay again when visiting Alexandria. TRIPADVISOR.COM USER 

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