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at the Beloved Playa Mujeres
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Beloved Spa Playa Mujeres
Jan 26th, 2021
By far The Beloved Spa experience was the most amazing! The customer service is exceptional! I booked services through Alejandra who was extremely knowledgeable, hospitable and very friendly! She was able to accommodate a same day service for the Hydrotherapy Circuit followed by the Mayan rituals! From Entering the premises you feel Like you have just walked into a whimsical oasis! The hydrotherapy circuit was everything and then some! The sequence of hot and cold treatments the pool are just like the pictures on the website! Our Valet for the treatment was Olga and she was excellent! Once finished it was time for the Mayan Rituals! (Request Yolanda or Fany who are outstanding). I have never felt so revived, refreshed, and renewed in mind, body, and spirit! Once completed everything was topped off with champagne and strawberries! Do your body, soul, and spirit a favor BELOVED you will be glad that you did!!! TRIPADVISOR.COM USER
Jan 26th, 2021
Amazing hospitality, food, & scenery ! We ate at every restaurant offered and have zero complaints. The variety of food was a pleasant surprise. Luis the beach concierge is the best! Truthfully, everyone that works at Beloved is extremely attentive and willing to do whatever it takes for your stay to be wonderful. This was the best vacation ever!!! (Yes, we will be coming back) TRIPADVISOR.COM USER
Excellent until you leave for a day
Jan 26th, 2021
⭐ - Safety and Security My new bride and I escaped NYC for a quick honeymoon. One item that we were skeptical about was our safety as foreigners in Mexico. Although we rented the hotel for 5 days, we decided to visit the quaint Island of Isla Mujeres for a day. As we departed the Beloved Hotel, our vehicle was surrounded by hotel employees demanding to know why we're checking out early. When we explained that we will be back in a day the employees advised us that we could not leave the grounds. Out of fear, we escaped in the rental we were driving scared for our lives... We ultimately missed the scheduled ferry and we're forced to wait for the next boat. Upon our return the following night, we discovered that our safe was breached. The hotel offered a reluctant apology for the outrageous behavior. At this point, the hotel has yet to formally to our concerns. TRIPADVISOR.COM USER
Wonderful Mexican vacation
Jan 25th, 2021
We just returned after spending 5 days at this wonderful resort. The beach is beautiful in this part of Cancun and the beach concierge (Luis and Christian) were super attentive and we received wonderful service from our beach waitstaff (Alex and Alejandro). The steakhouse was superb and perhaps had some of the best steak we've ever had in Mexico. The chef at the french restaurant cooked us some amazing food with barracuda we caught on a fishing excursion (ceviche, fish tacos and blackened barracuda). We went to celebrate my birthday and at every turn, the staff was wonderful. From decorating our room to desserts and signing happy birthday. This is a couples resort - so while there may be friends sharing a room, it is primarily couple and was therefore VERY quiet. If you are looking for a resort with a lot of socializing and more of a party vibe, I would recommend the Excellence Playa Mujeres next door. However, if you are looking for a quiet, low-key relaxing vacation, Beloved is perfect. TRIPADVISOR.COM USER
Loved the Beloved!
Jan 24th, 2021
Great resort. Good food. Excellent service. Friendly staff. Great location. The spa was top notch. All the staff was friendly and always greeted us no matter where we went. Customer service is always key in my opinion and this resort exceeded my expectations! Do the tequila and wine tastings offered by Alejandro at the resort. TRIPADVISOR.COM USER
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