The Betsy South Beach

1440 Ocean Drive | Miami Beach, FL 33139-4108  [SEE MAP]Miami Beach, FL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Wow! Perfect wedding weekend

Jun 23rd, 2019

What a fantastic weekend! Lovey wedding venue. Our good friend’s son and his bride choose The Betsy as there spot for a destination wedding so we all tracked down from NJ. Checked in on Friday with Mario and greeted with Prosecco! Lovely, well appointed room on the third floor! Great access to EVERYTHING- rooftop pool and yoga, ocean front deck, incredible library, wedding areas-Carlton Room. Ok now the food- we all agreed that breakfast in the hotel restaurant in the morning and later at the wedding cocktail hour and reception there was not one thing that wasn’t absolutely delicious- crab cakes, filet minion, popovers, tuna tartare, Mac and cheese, red snapper with mango salsa, nitro ice cream-goat cheese flavor! The peanut butter dessert thing was just off the hook! The wines at the dinner were just delicious. I just can’t say enough about all the staff that we encountered. The desk staff, the housekeeping staff, the folks that helped with the wedding, the waiters, the bar staff and a very special shout out to my favorite at the rooftop pool, Jannluis!! He took care of us with a smile always!! Thank you all - we’ll be back!! Two nights, way too short!! Writing this from our complimentary umbrellas and chairs on the beautiful beach but we’ll up at the pool before we leave! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing Hotel,Restaurant and staff!

Jun 20th, 2019

I really enjoy for 4 year this amazing place! Missing ALL OF YOU so much,everyone The plutzik family owners,staff really attentive and warm,this is the only Hotel in south beach having many regular guest always happy! Sharing the fantastic experience,I recommended some friends from Charleston and they had an amazing time there! Thank everyone! I MISS YOU SO MUCH!THANK FOR EVERYTHING! YASSER GALINDO TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing service despite power outage

Jun 14th, 2019

We arrived at 1130am and just before getting here, the power went out for part of the block. It didn't come back on until 3pm the next day. As you would expect, this created quite a bit of difficulty for everyone. Because there was no computer system to use, there was no way to create key cards for the rooms. Nor did the elevators work. Nonetheless, the hotel staff did everything they could to accommodate us (and everyone else!). They were unable to assign us a room until late in the afternoon but luckily the room we acquired was in their other building with electricity. The only real difficulty was that we needed one of the hotel staff to let us in our room every time we left it. But they never made us wait and the staff was running around the entire time (sweating!!) to accommodate all of us. Because of all of this, they allowed us to check out very late (3pm), breakfast was complimentary (which the taste of was unmatched!), water was provided in a abundance AND they brought out ice cream the day it went out. Lots of people will complain about the difficulty of this but truly, the staff did the utmost best they could. My fiance and I have nothing but words of praise for the ladies at the front desk and bell hops! Barbara and Annie were exceptionally helpful making sure we were taken care of. Also special shout out to Kyrie, Evans, Ronald and Juan for their help escorting us to our room and carrying our heavy luggage. Thank you all! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Staff and Great Location

Jun 13th, 2019

Stayed a couple of nights with my wife and we had a great time. Beach during the day and rooftop pool in the afternoon. Dinner at the Seafood Steakhouse at the hotel. Will Def be staying again in the future. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Checked out early due to terrible service

Jun 13th, 2019

Terrible room. No room at all for hanging clothes. The worst view I've ever had in a hotel. Surrounded by large noisy air conditioning units on the balcony. Loud, disruptive neighbours and the hotel staff did nothing about this. Very young hotel staff, limited experience. Dog foul on the corridor. Room service trays left for over 24 hours on the top floor corridor. Totally useless reception staff when faced with a problem or request Only plus was the restaurant staff on the main street. The hotel/website pictures tell a very different story to what you actually get, excellent photography work! DO NOT BOOK THIS HOTEL. We checked out 2 days early and moved hotel's, as a final disappointment, the hotel refused a refund. Great customer service. If I ran my business like this I wouldn't have one. TRIPADVISOR.COM USER