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at the The Beverly Hills Hotel
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A Dream Come True
Dec 29th, 2020
I have wanted to stay in a Beverly Hills Hotel bungalow since I was a teenager. We did so on Christmas Eve. We couldn't have asked for a better experience. We were upgraded and thoroughly enjoyed our surroundings. The extra details seen to by the staff enhanced the experience. The restaurants were closed due to the Covid lockdown, so we ordered the Christmas festive dinner and then breakfast from room service. The meals were excellent and served by very friendly and accommodating waiters. The hotel staff certainly went above and beyond the normal hotel service, and we will definitely stay here again. TRIPADVISOR.COM USER
Possibly the finest hotel in the world
Dec 9th, 2020
This hotel only can compete with The Ritz in Paris and possibly the Burj Al Arab in Dubai as the best hotel in the world. If you want that “wow” factor check in to the BHH. For the select few who can afford it, it’s truly spectacular. No other hotel comes close. TRIPADVISOR.COM USER
AMAZING LUXURIOUS AND SAFE STAY DURING COVID-19!!!
Nov 30th, 2020
As you can see by my numerous reviews, I have stayed at many 5 star luxury resorts around the world, and I can say without a doubt that The Beverly Hills Hotel gave the best service I have reviewed anywhere. Naturally, I was concerned about traveling from North Carolina to Los Angeles during the corona virus pandemic, but we took the splurge for our 25th wedding anniversary which also happens to be my husband's birthday. The outstanding service started immediately upon booking with a personal note from Dino, the Guest Relations Manager, asking for our requests and preferences regarding our stay. (which were all met and exceeded) We were originally booked for a 4 night stay, but because of airplane engine issues, our arrival was much delayed, but the hotel graciously only charged us for the 3 nights we were able to stay. On arrival we were greeted by name and escorted up that glorious red carpet into the lobby where we were delightfully upgraded to a larger room! Also, in our room, we found champagne on ice, fresh fruit, and custom made chocolates of every kind imaginable! The cheerful concierges (Mitchell, Jesse, Brian) assisted us with every detail of our stay including making our dinner reservations and local hiking, sightseeing recommendations. We enjoyed breakfast in our room every morning and let me say it was beautifully presented and absolutely delicious. We also enjoyed lunch at the Cabana Cafe and dinner at the Polo Club (both outdoor dining) (the servers all wore face masks in addition to full face shields). We felt pampered the entire stay and cannot say enough about how kind every single employee we encountered was. As far as covid-safe, every employee wore face masks and the hotel did a great job social distancing all the guests. The property - oh the grounds were Gorgeous!!! So lush and green and so many flowers in bloom! An oasis in the city. A joy to see the landscaping and smell the fresh, verdant, tropical scents. We were treated to a fascinating personal tour of the property including stories of all the illustrious guests that have stayed there. It was honestly refreshing to receive this level of service in the United States, where I personally feel that it is severely lacking these days. Thank you so much to every single member of staff for an experience that well exceeded our expectations. If I could give 6 stars, I would! TRIPADVISOR.COM USER
Courteous, thoughtful service at breakfast
Nov 3rd, 2020
I want to thank all the staff at the Beverly Hills Hotel for a memorable experience. I had stayed up on the 2nd floor terrace on a previous occasion but this time I just had breakfast. I was doing the Coast Road PCH 1 from Dana Point to Bodega Bay and every detail of my breakfast was well done. The coffee was delicious so much so that I drank the whole pot. I would like to thank the entire staff, the kitchen staff, and Mark the valet who went the extra mile making my trip memorable by taking my picture in front of the entrance. The Beverly Hills Hotel will be on my list to visit again in the future. I have one suggestion. I would like to see if a mustache kit with The Beverly Hills Hotel cursive logo can be available for purchase in the future in the gift shop. I would like to have one to maintain my goatee. The date of my visit was Oct 21, 2020. Thank you! TRIPADVISOR.COM USER
Oct 14th, 2020
I just stayed here again All the Covid adjustments are incredible including the gorgeous palm leaf partitions at the pool. Food is as wonderful as ever. The employees are tops from the bellhops to the frontdesk and on to the pool staff And the Polo Lounge garden is still the best Ask for Eric , the Maitre’D fit for royalty and enjoy a treat from the wonderful pastry chef Mark Clear TRIPADVISOR.COM USER
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