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at the The Brown Palace Hotel and Spa, Autograph Collection
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Abrupt cancellation on short notice
May 28th, 2020
Today, we were notified by The Brown Palace that our upcoming reservation for next week was cancelled. No alternatives nor assistance provided, just some platitudes. These are difficult times, but why take our reservation and sit on it for four weeks if you knew you would not be re-opening as planned? We are now scrambling to make alternate arrangements. I thought Marriott held its partner hotels to higher standards than this. TRIPADVISOR.COM USER
Apr 7th, 2020
CO native who always wanted to stay at the famous Brown Palace. No Hot Water, Coffee Machine Broken, and Waited 20min For Mandatory $52/night Valet...(Valet price almost doubled the room charge!) 3 strikes...and very sad it wasn’t everything it it supposed to be... TRIPADVISOR.COM USER
Mar 31st, 2020
I really enjoyed my stay, I chose the hotel due to location but would go back just to enjoy this amazing building. Entering the Atrium is stepping back in time, just amazing architecture. Service was gracious, fitness facilities adequate for an older hotel. Worth a visit just to walk the stairs. Rooms are modern and well appointed for an everyday hotel. TRIPADVISOR.COM USER
A Landmark of history to enjoy
Mar 30th, 2020
We arrived extremely late without a reservation. The gentleman at the front desk was extremely helpful with everything. Parking, rooms, rates, facilities, even a little history and this was 1 or 2 in the am. TRIPADVISOR.COM USER
Mar 29th, 2020
I don’t have a single complaint about my stay. The hotel is beautiful. The rooms are very clean. The staff is exceptional. Hotel is in an excellent location, about a five minute walk to the 16th street mall, and Avis car rentals. I will definitely stay here again. TRIPADVISOR.COM USER
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