The Brown Palace Hotel and Spa, Autograph Collection

321 17th St | Denver, CO 80202-4003  [SEE MAP]Denver, CO  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Beautiful hotel, but poor room service

Jan 20th, 2020

The hotel and staff are amazing. Such a beautiful historic hotel that has been updated to meet the needs of most travelers, either for business or pleasure. However, the food deliver is unbelievable slow for a 4 star hotel. I waited almost an hour for dinner after 9:00 pm. Would stay here again, but would not eat in the hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

The Brown Palace Hotel Spa

Jan 17th, 2020

Devon was my massage therapist and she was amazing! I had a deep tissue massage and she knew how to work out my knots and target my needed areas. I left feeling refreshed! I recommend Devon for deep tissue! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Spa Visit

Jan 17th, 2020

During our Brown Palace annual stay I visited the hotel spa and was wonderfully pleased. Devon D, my massage therapist, did a WONDERFUL job - best ever, and had the nicest nail professional. GREAT JOB! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Excellent but

Jan 16th, 2020

Excellent but.... Zac the concierge was wonderful! Lee the courtesy car driver was friendly and professional. The front desk at noon should have 2 people assisting- not one. Was extremely frustrating to wait for a replacement key amoung people checking in. Ugh! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Don’t bother staying here. There are far better choice in Denver

Jan 15th, 2020

I just stayed here last weekend for a girls trip. The hotel room was not clean. The window ledge/bench was extremely dirty, there was hair and fuzz on the floor from the previous guest, the soap dish in the shower was left unwashed from the previous guest. Frankly it was disgusting. There are far better hotels in the area such as the Hilton, that were MUCH cleaner. TRIPADVISOR.COM USER 

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