The Brown Palace Hotel and Spa, Autograph Collection

321 17th St | Denver, CO 80202-4003  [SEE MAP]Denver, CO  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Great place needs a little love

Nov 11th, 2019

The hotel is charming and it's old charm has been maintained nicely. The staff was very accomodating. The restaurants were fun and lively. The room needed some attention. Table was warped from liquid spill and part pulled off exposing under wood. Much of the wood throughout room scraped down through the colored stain. Cabinet door in bathroom barely attached. Caulking around shower leaked water out onto floor. Shower heads barely spray. Old hotels need constant upkeep, but this appeared to be continued neglect. Would still recommend hotel but encourage management to inspect and maintain this local treasure. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

What happened to the Brown

Nov 11th, 2019

We were so discourteous find that our Brown Palace no longer cares about the condition of its customer experience. When we walked in to our room, the lamp shades were all sideways. No tv remote, and the shower curtain torn. The shower head sprayed in all directions and was scalding hot, then freezing cold. We realize this is all a product of maintenance and housekeeping....but all management and staff should be concerned TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wedding Celebration

Nov 9th, 2019

We attended my nephew's wedding at the hotel. My wife & I also took in high tea in an afternoon. The high tea was great & we had a wonderful time. The wedding was great. Loved the hotel for such a special occasion. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Consistent Patron of The Brown

Nov 9th, 2019

At this property I’ve stayed multiple times over the last two years. Always a fantastic experience. This was the first time however they gave me a room on the 9th floor. (In the past I’ve stayed on the 4, 5, and 7 floors. All 5 star experiences.) The first room lacked a desk lamp. The second room worn more than I normally expected from The Brown. Outlets inoperative in the desk. Quite unsettling given the consistency delivered in the past. Finally settled, the top floors feel less open and spacious. No doubt I’ll continue to book my stays at The Brown. It’s an amazing property in The Collection. In the future, however, I plan to ask for a room other than the top floors. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A gem in Downtown Denver

Nov 8th, 2019

My recent business trip was a pleasure at the Brown Palace Motel and spa. I only wish my wife had been able to come along. The historical significance of this landmark is only the beginning. My room was comfortable and had exceptional decor. The staff was superb and I’ll definitely be back. TRIPADVISOR.COM USER 

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