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at the The Caribbean Court Boutique Hotel
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Refusal to refund as promised
Sep 8th, 2020
I booked my stay on hotels.com for a king room. At 10pm the night before we arrived, Boris called to state that the room we booked was not a "pet friendly" room. He said he could accommodate us in another room on the bottom floor but when I pointed out that the room I booked on hotels.com was a nonrefundable room, he told me not to worry about it because he would make sure we weren't charged. When we arrived, we were booked in a Queen room instead of a King room and we were charged $40 more. When I checked my credit card account on my return home, I discovered that I did not receive my refund for the first booking on hotels.com. Hotels.com reached out to the hotel to intercede on our behalf and was told that no refund was possible. I emailed Boris numerous times about the matter but he never answered. Very disappointing (and expensive!) experience with this hotel. Be VERY careful dealing with them as Boris obviously cannot be trusted. TRIPADVISOR.COM USER
Over Night Trip
Aug 28th, 2020
I loved this hotel I got an upgrade with the pool right side our door. Pool view wonderful pleasing beautiful place. One of my favorite hotels in Vero Beach. Love loved it! I would recommend it to everyone as a Florida Vero Beach native I vacation where I Live you should too❤️ The front desk guy I believe his name is Borris he is the best front desk guy he deserves a Raise!!!! Love ❤️ this hotel TRIPADVISOR.COM USER
Aug 14th, 2020
What a gem! I wish we could have stayed longer, Boris and his staff get 5 stars! We had a two bedroom suite above the pool, very spacious very clean. The bed linens are high quality. Very comfortable . To our surprise they sent us a breakfast Basket in the morning it was filled with croissants and fruit set right across the street from the beach,The Ocean Breeze brought the smell of the flowers a beautiful vines all around the hotel. I have been in the hospitality business for 40 years. I highly recommend the Caribbean Court. We can't wait to go back. TRIPADVISOR.COM USER
Jul 19th, 2020
The rooms were extremely clean and staff very friendly and accommodating. Short walk to the beach, and provide umbrellas and beach chairs to use, as well as bikes. Pool small, but quiet. Some restaurants are walking distance, but less than 10 min drive to Vero restaurants and shops! TRIPADVISOR.COM USER
Jun 25th, 2020
Stayed in one of the suites at Caribbean Court. Amazing experience. The beach is steps away from the hotel. The bed was so comfortable and cozy room. Starbucks pike coffee which is my favorite to have every morning is included in every suite. So much detail has gone into this hotel. The experience really feels like you’re in another country. I know you are on vacation and want to sleep in. Trust me I know. But do yourself a favor and wake up for the breakfast. Fresh orange juice and made to order. Not like other places where the food is sitting. We ate outside every time. The staff is so friendly. They also have bicycles you can use during your stay. The experience was unbelievable. We will be back next year. TRIPADVISOR.COM USER
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