The Chancellor Hotel

5 St Ann's Avenue | Port of Spain, Trinidad  [SEE MAP]Port of Spain, Trinidad  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Simple hotel outside Port of Spain

Feb 26th, 2020

Simple and secure hotel located outside Port of Spain. The hotel is old and the bathroom have seen its better days. I stayed here during the carnival celebration so the price for one night was very high compared to what you get. There are WiFi, however almost only work in public area. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Service

Mar 13th, 2019

My wife and I went to Trinidad to participate in the 2019 carnival. It was our first time in Trinidad so we were both looking forward to enjoy ourselves and walking away with a great carnival experience. We were not disappointed and part of that memorable experience were due to the Chancellor Hotel staff services and attention to details. The staff went above and beyond to make sure our stay for the eleven days we were there went stress free. When the safe in our room broke, the staff immediately had someone over to troubleshoot the issue. When it was determined that the safe was unrepairable it was quickly replaced with another safe. We were also impressed at how clean the staff kept our room and how responsive and insightful they were to questions dealing with sightseeing trips around the island. Overall, we would definitely stay at the Chancellor Hotel again and recommend it to others. Thanks Chancellor Staff…keep up the excellent service! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Service Level Above and Beyond

Feb 23rd, 2019

First time in Trinidad for work. The hotel owner consistently when above and beyond to arrange rides, showed us around or recommended where to go, arranged drivers, and generally attend to anything we needed. Possibly the greatest level of service I've ever had at a hotel. The rooms were solid if not spectacular and clean. The property is secured at night. For meals we were often asked what we wanted rather than given a menu which is both great but also a little unexpected for someone used to traveling hotels in the US. Wifi was spotty on our side of the hotel, good over near the pool. Overall the level of service made it a great first trip to Trinidad! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

This place has its good and its bad

Jan 27th, 2019

Visited with some friends as girls getaway. We were able to book and check in with no issues at all. The stay itself was great. We took a two bedroom suite for 4 people but there were only cups and glasses for 2 people. It was not an issue this time. The rooms were big and we loved the separate seating area. The beds were comfortable but in the morning I noticed how stained one of the pillows were. They really need to be replaced at this point. The shower itself needs to pressure wash or given a good scrub. The shower door didnt want to slide. At breakfast the sugar bowl was almost empty. This was bad considering we were one of two sets of guest there that night. There were no tongs to serve ourselves and we had to ask Luke to refill the kettle and to bring out more bread. All in all the pros outweighed the cons and we will stay there again. Great location. Cars are secured at night. Not sure if the smoke alarms in the rooms were working. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Safety first..

Sep 12th, 2018

My family and myself booked a multiple room 6 guests. Rooms were clean and culturally decorated which was intriguing. Staff was very helpful and attened to our needs even making exceptions with breakfast whenever we woke late. The grounds and pool were also clean and hanging out by the pool was relaxing due to the quiet surroundings. The bar was not active the period we stayed and had to get drinks by reception to the front of the compound which was a little inconvenient. There is access to a huge grocery walking distance. Our room had a small fridge but no stove or microwave. The highlight was how responsive the staff was in an emergency. During one of the days spent there was a somewhat scary earthquake there was no damage done but during the shaking the staff came to our door to help us evacuate to the safest area on the compound. Keep it up Chancellor... Great job on keeping your guess safe. TRIPADVISOR.COM USER 

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