The Charles Hotel

1 Bennett St | Cambridge, MA 02138-5780  [SEE MAP]Cambridge, MA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Beware the construction and closed facilities

Jan 16th, 2020

The place is a mess, only one restaurant was open and the arrival and departure were a nightmare. Had stayed there before, will not again. Their website did not accurately portray the conditions. The one restaurant that was open was mediocre at best, although the staff was nice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Pricey but Worth It in the Off Season

Jan 13th, 2020

Other than the overall lobby construction and having to dine on the 3rd floor v Henriatta's Table with a maze experience in finding the front from the parking garage, the place was great with a wonderful & clean room. The bar was fabulous & the location honestly can't be beat in Cambridge TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Director

Jan 10th, 2020

A huge disappointment. Very bad customer service. If you have a problem, they will not help you, even as it is in their power to do so. What I thought was a friendly high end establishment is now an impersonal advantage- taking enterprise where the customer no longer matters. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Perfectly Fine

Jan 5th, 2020

Our stay at the Charles Hotel was perfectly comfortable, relaxed and enjoyable. The rooms are up-to-date, modern and clean. I noticed the exceptional sound-proofing. We did not hear a sound overnight, which we appreciate so much. The shower operated wonderfully and the bathroom was upscale. A note to Housekeeping: Remember to turn off the alarm for each new visitor, and check the stationery to ensure there is a notepad near each telephone. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Most relaxing place to stay in Cambridge!

Dec 31st, 2019

The Charles Hotel is such a warm, comfortable and spotlessly clean hotel. The staff is so friendly and accommodating and it is situated in the BEST location for getting around Cambridge. I have been there before but came with kids this time. The staff is was so nice to them as were other guests. I love that you don't even need to leave the hotel for good food as there are so many choices in the hotel. Can't wait to come back again!!!!!! TRIPADVISOR.COM USER 

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