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at the The Charter at Beaver Creek
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Feb 17th, 2020
We stayed a week. The staff was so helpful and friendly and the accommodations were very comfortable. We had everything we needed including coffee!! The spa is fabulous with outside fireplaces near by and robes are provided. The ski trail runs by the building although there are quite a few steps to get down to the run. The restaurants were perfect with a variety of options. TRIPADVISOR.COM USER
Feb 4th, 2020
We were at The Charter Jan 21-24. The building and facilities were good unfortunately we didn't get to see or use most of them because the staff doesn't tell you anything or ask what your plans are or make suggestions or inform you about the amenities. So we missed out on a lot that could have made for a great vacation, we had a lot of fun in BC Village and will return but most likely not to the Charter because of the staff. We think we could have found a better staffed hotel in Avon for less money or paid more and had better service anywhere else in Beaver Creek and had a much better vacation. I guess that is why The Charter was the least in BC. Hopefully this helps future guests. Also I told them about the poor service in their survey 4 days after and no one ever responded. TRIPADVISOR.COM USER
How good it is!
Feb 2nd, 2020
I shouldn’t be writing this as it is in my interest not to tell people how good is The charter at Beaver Creek. If everybody knew how good it was I may struggle to get another booking. For a start Beavercreek is fantastic, offering a mountain with the full range of riding, easy access, timely shuttle bus services without being too big. The Charter highlights are ski-in, ski-out, restaurant and bar (with happy hour), spacious condos (we had a one bedder for the two of us) and above all extremely well equipped gym, pool and hot tub facilities. The staff are great, especially Carmen who keeps the pool and health club super clean and tidy. Just don’t tell anyone how good The Charter is. TRIPADVISOR.COM USER
Excellent customer service
Jan 31st, 2020
We stayed for a few nights while skiing in B.C. and experienced excellent customer service from employees across the board at the resort. From the concierge to the front desk to the shuttle driver, everyone went above and beyond to make sure we had a great trip. Highly recommended! TRIPADVISOR.COM USER
Terrible service and mean staff
Jan 15th, 2020
My family and I have been visiting beaver creek for 20 years and always have a pleasant time there. We were extremely mistreated by two members of the staff. One who came to our room to fix the water and one in the front desk. Many failures in the facilities such as water, chimney and washer machine. Few of our belongings were stolen as well as $400 dollars in cash. I refuse to visit this place again and would strongly advice anyone against it too. TRIPADVISOR.COM USER
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