The Chateaux Deer Valley

7815 Royal St E | Park City, UT 84060  [SEE MAP]Park City, UT  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

Winter vacation dreams realized at The Chateaux Deer Valley

Feb 17th, 2020

A massive THANK YOU to The Chateaux staff for the hospitality this past week during our stay. Honestly, we couldn’t have asked for a better room configuration or situation for us – the one bedroom lock off was perfect for our needs. Breakfast every day was divine and the restaurant staff was top notch. One server remembered my 2.5 year old's name from the first day and he said hello to her every morning. It was darling. Philip was so genuine and kind to the girls, too. The drivers and bellmen were excellent and really engaged with the kids (especially the bloke from Ireland - Gary), which was sweet to see. We bought a few items in the ski shop at The Chateaux and the staff was both knowledgeable and gracious. Engineering was called and quickly repaired an issue with our TV, and housekeeping did a fabulous job during a very busy time of year. We enjoyed Troll Hallen and Champion’s Club twice, which turned out to be a highlight and perfect chill zone for the kids to unwind and for parents to relax knowing the kids are playing and happy within arm’s reach. I love that you can room charge between The Chateaux and Stein Eriksen Lodge - they make it very easy. I can honestly say it was a vacation for the books for us! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing Place To Stay

Jan 30th, 2020

I stayed at the Chateaux in Deer Valley for two nights for the Sundance Film Festival. The room was lovely with a warm fire place, service was impeccable, and scenery was gorgeous. I was worried about it being a little out of town but the free shuttle service worked very well and came quickly. It is rated 4 stars but I give it 5 stars. A. special thanks to Michael, the front office manager, for taking extra care with my requests and making my stay there so enjoyable. I will be back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Gone Downhill, Like Skiing

Jan 25th, 2020

After a two year hiatus we returned to The Chateaux with high expectations as our last visit was wonderful. This time around there were several missteps which has us reconsidering for our next trip to Deer Valley. We found the front desk staff to be polite but disinterested and poorly trained when a problem arose. Firstly we had a leak in our room caused by an ice dam. Ok these things happen. But the response my husband received was poor, “ we will send an engineer up in 40 minutes”. That is an inappropriate response. My husband insisted that one come immediately and when he did he said you have a leak, but I cant repair it. Knowing this from the start we should have been offered to change rooms but it was not until my husband went back down to the front desk and “ happened to “ see Ms Keller that any action was taken. We were moved to a different room and upgraded but the circus continued. The two heat regulators in our room were more than difficult to maneuver. Our heat shut off , room temp 55 Degrees, completely on its own and one engineer came up to investigate saying the completely opposite of a second engineer who came up the following day. We lost heat completely and then we were unable to regulate the very loud fan so that my husband could not sleep and had a night in the living room on the sofa! The bar tenders at the bar were like zombies, never making eye contact or offering any kind of acknowledgement or a smile. One evening we entertained friends in the bar, one of whom is a ski instructor and he was even commenting how poor the servers were. You did not know if they even “ heard “ your order, terrible. The breakfast buffet is never kept warm and the eggs are always a solid block. There are very limited choices and the wait staff is all over you, constantly interrupting conversations which is unnecessary. We did find the two concierges to be most helpful and John the shuttle driver is so polite, as was the reception at the breakfast stand. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing staff

Jan 24th, 2020

Our family recently stayed here for a long weekend. The hotel was beautiful, food excellent, and the staff incredibly professional and friendly. Big shout out to Thierry, who was the epitome of kind, supportive and helpful offering me coffee and stuffed animals when I was up in the lobby two nights in a row between the hours of 2am and 4am with a 1 year old on a sleep strike. We will definitely return to the Chateaux and look forward to it. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Outstanding Service

Jan 17th, 2020

The service and friendliness of all the staff was impeccable. Have not had this high level of service except when we have travel overseas. Nothing was too much to ask for and everyone always had smiles on their faces. TRIPADVISOR.COM USER 

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