The Cliff Bay

Estrada Monumental 147 | Funchal 9004-532  [SEE MAP]Funchal  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Best hotel I’ve ever been!

Jul 11th, 2020

I went to Madeira with my boyfriend in November of 2019, and we booked the Cliff Bay. I absolutely loved Madeira and Porto Santo and we had an amazing time. He even proposed to me so next time we will go as married couple. It was one of the best if not the best holiday I’ve ever been on, and I’ve been to many countries before. The Cliff Bay is a prestigious and luxurious hotel for people who love decent guests and decent staff around them. There are no loud, drunk guests and the staff is very polite. We had a room with full sea view and waking up to the view and going to bed watching and hearing the ocean was so calming. We’ll be back soon. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

So many positives, can only be 5*

May 14th, 2020

I hesitated to give 5 stars, because nowhere is perfect, but this hotel is so close I felt I had to give the top grade. The View - The hotel is perfectly situated, and the views are outstanding from every area. We had a top floor bay view room and this is definitely worth paying the extra, the view day and night is just fabulous. The balcony is also large and comfortable. The staff - Extremely well trained and both attentive but also very friendly almost without exception. There was in fact only one exception, a female senior waitress in the buffet restaurant, both evening at breakfast she was cold and brusque. I guess you cant change a personality, but everyone else was truly wonderful. The Room - large and with an outstanding view. My only complaint was the size of the bed. Two doubles pushed together does not make a double bed and this was much too big. The space in the room could have been so much better used - a small table or a sofa maybe? The bed was also very hard and we woke every morning with a sore back so this was a big negative. But I know some people prefer hard beds and at least there was a pillow menu. The food - this was actually very varied. We did not try the Egon Ronay restaurant as this was far too expensive as part of a holiday. The buffet, while plentiful, was also we felt not worth the cost, and we found the bistro food, while cheaper, extremely poor. However the A La Carte in the buffet restaurant was outstanding and we would go back just for that. Also the fish at lunch at the beach front restaurant is out of this world, one of the best seafood restaurants we have been to. A pity this is not open in the evenings. The pools - just wonderful and warm too. Perfectly situated and the inside outside pool is a great idea. The timing - we visited 3rd week in February and lockdown was enforced while we were there. This was strange and such a shame. The hotel grew emptier as the week progressed, the evening entertainment stopped and the staff were visibly tenser each passing day. They told us of their fears for the future. So very sad. In the town everything was quiet and local people were visibly anti-tourist. We were lucky to get home and grateful to BA for bringing across an empty plane to pick us up. I so hope all goes well for this hotel, we would love to go back. Summary - there are some negatives, as mentioned, but overall this is a fabulous hotel. I so hope the world opens up again as we definitely want to go back next year. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Linda Kinghorn

Mar 14th, 2020

Beautiful hotel, excellent views, cuisine, cleanliness, standards. Impressed that they noticed it was my husband’s birthday whilst there and left a delicious cake and bubbly in our room. Staff friendly, welcoming and helpful. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful break

Mar 11th, 2020

We were recommended this hotel by a friend and it didn’t disappoint! The staff were very welcoming and we were greeted with a glass of prosecco...always a good start to a holiday. We were taken to our room, which was large with a balcony and a beautiful view of the sea and Funchal. We had a disabled friendly room which had a spacious wet room as I have mobility issues and need to use a wheelchair. My only criticism is the lack of a wall mounted shower seat. Water resistant stools were provided but these felt a little unstable. The food was excellent and catered for all needs. The spa was lovely, the staff were attentive and provided an excellent service. Everywhere was clean and tidy and the gardens were beautiful. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Third visit to the Cliff Bay

Mar 11th, 2020

We rarely go back to the same place or hotel but have just returned from our third visit which says it all !! Madeira is lovely in every respect not least the friendly people and the cleanliness -- we saw no litter or graffiti . The Cliff bay is superb -- we had a great room overlooking Funchal. Friendly , professional staff and the place is immaculate including the lovely gardens and pool areas. The only minor comment we would make is that we thought the evening buffet in the Rose garden was not as good as before -- mainly due to a limited choice of main course. There are of course a choice of restaurants in the hotel and nearby. We will certainly be back TRIPADVISOR.COM USER 

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